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Reviews of Doubletree By Hilton Hotel Jiaxing

4.5 out of 5
Doubletree By Hilton Hotel Jiaxing
688 Ju Xian Road, Xiu Zhou District, Jiaxing, Zhejiang

Reviews

8.8

Excellent

Rating 10 - Excellent. 66 out of 121 reviews" "
Rating 8 - Good. 33 out of 121 reviews" "
Rating 6 - Okay. 17 out of 121 reviews" "
Rating 4 - Poor. 3 out of 121 reviews" "
Rating 2 - Terrible. 2 out of 121 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

9.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yunchuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from DoubleTree by Hilton Jiaxing on Aug 21, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Tree Jiaxing
I stay here regularly for business. It’s the best choice in jiaxing for westerners regarding comfort, food and service. Good breakfast buffet.
Stayed 1 night in Jun 2019
Response from DoubleTree by Hilton Jiaxing on Jul 25, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

8/10 Good

Felipe

Liked: Cleanliness, property conditions & facilities
Business trip
Rude staff at the check in process
Stayed 2 nights in Jul 2019
Response from DoubleTree by Hilton Jiaxing on Jul 15, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from DoubleTree by Hilton Jiaxing on Mar 26, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Liu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from DoubleTree by Hilton Jiaxing on Mar 26, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2018
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

6/10 Okay

NG

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing Service
I’ve booked for 1 room 3 pax including my kid. But breakfast is only for 2. I can’t understand why then I informed the number of pax during booking. Paid for kid’s breakfast but the staffs at the coffee house was more interested in collecting the breakfast charges. Staff didn’t even bother to get us a place to sit. By 0900 breakfast almost all gone. Refill was slow. End up nothing much to eat.
Stayed 2 nights in Nov 2018
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

8/10 Good

aviram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

6/10 Okay

YT, New York

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Bathroom shower is moldy ! Just needs a good bleaching
Stayed 3 nights in Oct 2018
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Always stay here during business trip. Very comfortable hotel and great staff.
Stayed 2 nights in Oct 2018
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

8/10 Good

Robin, Canada

Liked: Cleanliness, staff & service, room comfort
Hard to have breakfast if you don't opt for the $25 breakfast buffet.
Stayed 2 nights in Sep 2018
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2018
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Improvements needed
Temperature control issues in rooms. Gym was sweltering hot miserable. Service has improved moderately but has s ways to go. Morning coffee flavor is very rough.
Stayed 2 nights in Jul 2018
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

4/10 Poor

Verified traveler

Disliked: Staff & service
Service upgrades needed
Horrible temperature control in rooms. Poor service at reception and at breakfast.
Stayed 3 nights in Jul 2018
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near the ancient water village
Primarily a conference / MICE hotel it would seem, it is also very close (300m) to the ancient water village. The rooms were very spacious and well equipped for the price and all have a lake view I think. Check in was easy (even for a non-Chinese speaker) as the front desk staff speak good English. Little English was spoken in the main restaurant, but ordering by iPad was a) modern and b) made this painless. Food was excellent and arrived quickly. My only regret was that the hotel seems to have no bar / lounge to relax in at the end of the day, which is odd. Very good "art shop" in the foyer with good stuff at reasonable prices.
Stayed 1 night in Nov 2017
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

vedant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel
Its a great quite and beautiful location. If I am in this area would always stay here. Hotel should considering adding Nespresso machines instead of instant Nestle packs
Stayed 1 night in Oct 2017
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is spacious, clean. Good buffet breakfast.
Stayed 4 nights in Jul 2017
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

8/10 Good

COLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

8/10 Good

COLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the best hotel on my trip
Loved staying here. So clean and sparkling clean. Very comfortable bed. The staff was very nice. It was one of the most relaxing places to stay.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

6/10 Okay

Rod , Sydney

Liked: Cleanliness, property conditions & facilities, room comfort
good but out of the way
Taxis are hard to get. The staff English is at best, fair. The doorman who handles taxis speaks no English at all, how are you supposed to catch a taxi. The decor and architecture are superb.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 嘉兴希尔顿逸林酒店 on Mar 27, 2019
亲爱的客人, 首先非常感谢您对于酒店的喜爱, 很高兴您在此有一次愉快的入住经历。我们很高兴看见您对酒店整体的满意。我们始终竭尽全力提供完善的待客之道, 你的期望就是酒店用心的方向! 我们将不断努力, 给您更为宾至如归的服务和细节体验, 礼遇您的到来 。

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Quiet Hotel, need improvement on Customer Service
We booked 2 rooms through Expedia and requested to be at the same floor from the beginning of our booking , even though it's low season with a lots of empty rooms, staff said it's not possible as we booked through Expedia. My friend and I were at different floor, as well as the end of each side of the building, very inconvenience for us. Started to wonder... if this really a 4 stars hotel... It's low season, when we dined at the restaurant we nearly had the whole restaurant to ourselves, but it's also in the cold season, heating system in public area and restaurant are bad, it's freezing even you're indoors.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vw
Very good price and comfortable room. I checked out at 8:30am and only two receptionests at the front desk. It took me 20 minutes for waiting and 5 minutes for check-out, never seen such super slow check out process.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Rob, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Nice hotel. Friendly staff. Breakfast buffet had great selection.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Bin, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in this small town
This clearly is the best choice in this small town in China. Excellent in everything.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Man Chi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 嘉兴希尔顿逸林酒店 on Mar 27, 2019
亲爱的客人, 首先非常感谢您对于酒店的喜爱, 很高兴您在此有一次愉快的入住经历。我们很高兴看见您对酒店整体的满意。我们始终竭尽全力提供完善的待客之道, 你的期望就是酒店用心的方向! 我们将不断努力, 给您更为宾至如归的服务和细节体验, 礼遇您的到来 。

10/10 Excellent

mchalup, tucson, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great rooms
room had everything and great service. Staff was the best.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

8/10 Good

Mike423, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Jiaxing
A nice hotel with a big swimming pool and great luxurious rooms. The staff is trying their best to live up to the Hilton standards, good job! Very good impression overall. It would be nice to have Cappuccino or Latte included in the breakfast buffet, not just plain coffee.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Jeff Wu, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best In Jiaxing
Other than the standards by its name, which is superb, compared to other local competitors, it has separate the smoking room and non-smoking room well and it gave me a sense of hallucination that I was in the states.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Jeff Wu, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town
I have to admit that I haven't been to Hilton's families a lot, but this place is absolutely the best in this small town. Just built in last year, the lawn was perfect, the food is way above standards, and the atmosphere remind me a little of the States. Probably is the only place I felt relaxing during my business trip. The best thing is that the price was approachable.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

May, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Amazing!
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Kit, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
exceptional
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

6/10 Okay

Verified traveler

Disliked: Room comfort
It is only good for people that do not care for AC
Unpleasent. Could not sleep all night due to high temperature in the room.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you very much for taking your time to express your thoughts and concerns. We’ve feedback to related department and will continually monitor and improve both our products and quality of services. And with the ‘Where the little things mean everything’, we always care for every guest, and try our best to fulfill your wish by a comfortable experience during your stay with us. Thank you again for your comments. In the meantime, we’re looking forward to welcoming you back to our hotel in the near future. Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful new hotel in Jiaxing - nice atmoshere
We were very surprised to discover this very new, modern and beautiful hotel built in a park-like setting next to the canal in Jiaxing. 5 minute taxi or 15 minute walk to the "Mall". Not too far from the center. Coming from Shanghai -- it felt like an escape to the country. Breakfast was elaborate but very focused on Chinese style breakfast -- there was yogurt, fruit and pastry but mostly the hot breakfast was Chinese selections. Coffee was excellent. Overall a pleasant experience. It is right in the city but a little far from the main tourist areas (Moon River, etc.) but it is easy to get around Jiaxing and it is nice to stay in such a beautiful setting. The hotel is new and feels like a country club or rural resort.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

8/10 Good

Visiting from Denmark, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab staff, comfortable room & attention to detail
DoubleTree by Hilton in Jaixing was an unexpected surprise. The staff were the biggest asset. All were very helpful and attentive. I stayed in two room types as I extended my stay by a day- and both rooms were very spacious and had large bathrooms, and comfortable beds. The Executive room had the added benefits of a generous afternoon happy hour with free snacks and drinks. The executive lounge on the 5th floor was a place to relax and also use amenities. However I feel the lounge could provide more snacks and not only basic coffee from a machine that should make latte, cappuccino etc. My excutive room was basically the same as the room I stayed in a couple fo days before. Only a little larger with basically the same amenities in the room. So the pluses are the executive lounge and the happy hour. The hotel has an impressive foyeur with a spectacular display of fountains in the evening- and it adds to the warmth and the experience. The buffet is impressive with a wide range of both western and Chinese foods. Highly recommendable. A down side of my executive room had bad ventilation and a bad drainage smell. The staff worked on correcting this the following day. Generally a highly recommendable stay not far from Wu Zhen watercity- so you can easily take a taxi to Wu Zhen if thats your primary reason for the visit.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

Joe S., Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel, aand i never say that
Great location, just opened so it was in great condition. The buffet breakfast was excellent as was evrything about the hotel including the service. I only stay in 4 and 5 star Hotels in China and this fit the bill perfectly.
Response from DoubleTree by Hilton Jiaxing on Mar 27, 2019
Dear Guest, Greetings from DoubleTree by Hilton Jiaxing. Thank you for sharing stay experience and we are looking forward to your next stay. warm regards, Your sincerely, DoubleTree by Hilton Jiaxing

10/10 Excellent

jian

Stayed 2 nights in Dec 2023

6/10 Okay

junghye

Liked: Staff & service
직원이 친절하고 다좋았지만 엘리베이터에서 방이 너무 너무 멀어서 많이 힘들었습니다
Stayed 2 nights in Oct 2023

10/10 Excellent

JEONG HOON

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

HUNGHAO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Christian Careaga

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decoration and space
Stayed 2 nights in Sep 2023

6/10 Okay

Charlotte

Business traveler
Liked: Staff & service
They could not take my foreign Credit card (I successfully paid before and after at hotel in Shanghai) so I had to pay cash for my room. The room was not a non smoking room. After dinner they had used air cleaner so it was bearable, but people were smoking everywhere. Will only sty again because of the location and because there are no other good options
Stayed 1 night in Mar 2023

10/10 Excellent

Kyung Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Jun Won

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗해요
가격대비 시설및 조식이 좋습니다.
Stayed 1 night in Jul 2022