Ratings based on 556 Verified Reviews

4.5 out of 5
94% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, VIC Australia

Home away from home

Posted Sep 17, 2017
We have stayed for 9 nights and it was an amazing relaxing experience. Staff are lovely and professional, it is evident that they have gone through some extensive training to accommodate westerners. Beachfront is the best on their side, other hotels in the area do not have the same luxury. I wish they would improve on newsletter communications to the guests whilst staying at the resort, about current and future events eg CEO speaking on the grounds etc. Overall experience: we would like to revisit in the future.
3 out of 5
by A verified traveler

Posted Aug 23, 2017
Cons: water rides for kids. Room service response time.
Not for family with young kids. Beach is not recommended for kids, strong waves.
3 out of 5
Recommended
for Families
by A verified traveler from London

Decent enough

Posted Aug 23, 2017
Pros: Go for the Gardens that are matured and well maintained but not the rooms.
Cons: They need an accessible path to the beachfront for wheelchairs and buggies. Room fixtures were a dusty and the bathrooms could be modernised.
Location: Not much in terms of walking distance, but it's Bali you'll find lots to do sooner or later
Good location providing a great start to a longer trip. Seems like the club members wing get better, well-maintained rooms. In-room catering was good overall, apart from the Lobster which was disappointing. Seems like the menu caters for Chinese tourists.
Comment from Hotel Management
Sep 12, 2017 by Michael Koth, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your comment regarding the beautiful landscape we have. Also thank you for your comment about our room condition. We are pleased to advise that we are upgrading all of our rooms and we will have new rooms from the second half of next year. The rest, we have passed your feedback to Department Head concerned for immediate follow up and action. Once again, we thank you for sharing your feedback as we definitely can learn from this, and hope to get the chance to welcome you back to our property and leave a more favorable impression with you then. Regards, InterContinental Bali Resort
3 out of 5
by A verified traveler from Istanbul, Turkey

Do not keep your expectations high

Posted Jul 29, 2017
Pros: Staff
Location: Has a private beach. Around the hotel, no major attraction. Tiny street connecting to main road is always packed with cars and scooters
Nice and friendly staff is what you experience. Crowded with noisy kids. Outdated and needs renovation. Breakfast is disappointing. Tons of Chinese food, thats all. No calm and silent spots around pool area, beach and breakfast room. Again telling; lots of noisy kids, screaming and shouting everywhere.
Comment from Hotel Management
Aug 10, 2017 by Michael Koth, Hotel Management
Dear Guest, Thank you for staying with us and we appreciate your time taken to bringing us the problem you encountered during the stay. Our resort was in high occupancy during your the period of your stay. We do apologize for the inconvenience caused by this situation, and this has been raised up to each of Department concerned. In future, we suggest you to stay at Club InterContinental or our Suite Collections which has own privileges and facilities dedicated for the Club guest only. Therefore, guest with family, will be suggested to use the recreations area around the main pool. We look forward to another opportunity to welcoming you back at the resort this year for better experience. Regards, Management
5 out of 5
Recommended
for Couples
by A verified traveler from Doha, Qatar

Amazing hotel

Posted Jul 5, 2017
Pros: The resort is beautiful, staff is extremely helpful and nice.
Cons: Check in before 3PM. We arrived at 8AM and had to wait until the room was available. To be fair, lounge room was provided and it was very nice.
Location: Perfect location, 15 minutes from the airport.
Amazing hotel near beach with incredibly helpful staff.
Comment from Hotel Management
Jul 7, 2017 by TRSW, Hotel Management
Dear Zlatko, We are very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our resort. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. We look forwards to welcoming you back to the resort on your next visit to Bali. With best regards, Michel Chertouh General Manager
4 out of 5
by Mirna M

This traveler left a rating score only Posted Jun 25, 2017 on Hotels
3 out of 5
by A verified traveler from auckland

Great Staff , average hotel

Posted Jun 8, 2017
Very dated hotel. Staff is lovely. Breakfast is awesome. But rooms are dated. I did advise the hotel that we find the room not to our liking. The beds were creaky. But the hotel didn't take any action. They did email us that next time please book direct . We had booked via Expedia. Over all very average stay. Rooms were very dated. And they seem to prefer clients to book direct. Not an enjoyable stay . Won't be returning.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2017 on Orbitz
The best Intercontinental property I've stayed. Hotel staff are well trained to deliver highest service quality ever experienced.
Comment from Hotel Management
Jul 7, 2017 by TRSW, Hotel Management
Dear Guest, Thank you for your feedback regarding your recent stay at our resort. It is a true pleasure to read through your note as I can sense that you have experienced our service from the heart that aims at having our guests return to the Intercontinental Bali. Thank you for being our guest and we look forward to welcoming you back on your next return to Bali. Regards, Michel Chertouh General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

The clean beach is just infront of your room.

Posted May 25, 2017
Good environment, Near to airport (15mins drive), Playground for kids. Swimming pool is big; kid n adults Room staffs are attentive to your needs. Check in & check out procedures are simple
Comment from Hotel Management
Jul 7, 2017 by TRSW, Hotel Management
Dear Guest, Thank you for sharing your positive comments about your recent stay at our resort. Glad to hear that you have a pleasant stay with us, and enjoyed the great ambiance of our resort. We look forward to welcoming you back for another wonderful experience of InterContinental Bali Resort. Regards, Michel Chertouh General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Great family friendly hotel and facilities

Posted May 17, 2017
Pros: Service is exceptional and the Club perks plus every day different variety of food which was good. Alternative for kids during cocktail hour at pool
Cons: Provide the selection of foods during cocktail hour at the club pool too. Kids welcome pack
The moment you enter the hotel it is impressive! Highly recommend to join up as an Ambassador member as your get a special checkin desk and very personalised service. The staff are wonderful, they understood our needs with upgrades, children and food requests etc and they delivered. The people went beyond our expectations, even during check out when we had a late flight they accomodated us in another available room (no cost) til we were ready to depart. We upgraded to the Club facilities and highly recommend you do this, it is value for money with the inclusions of high tea, cocktails, private pool area, fantastic rooms and extra perks as club members. Only downside is other guests who at times thought the club was a no go zone for kids, when in fact this was not the case, you just have to control the kids noise there are options to also use the many other pools on the site. What made this hotel remarkable was the personalised service the moment we arrived, the attention we received to make our anniversary holiday memorable, the warm greetings of the staff and the fantasticfood. The planet trekkers club is one of the best we've seen as they provide educational experiences for the kids including culture in their arts and crafts. When we departed we were personally assisted by the managers (in a good way) to a very nice hotel van (which had drinks, snacks).