Business center
Check availability

Reviews of Kupu Kupu Jimbaran Beach Club & Spa by Loccitane

4 out of 5
Kupu Kupu Jimbaran Beach Club & Spa by Loccitane
Jalan Raya Uluwatu, Banjar, Pesalakan, Jimbaran, Bali

Reviews

8.2

Very Good

Rating 10 - Excellent. 91 out of 225 reviews" "
Rating 8 - Good. 84 out of 225 reviews" "
Rating 6 - Okay. 26 out of 225 reviews" "
Rating 4 - Poor. 18 out of 225 reviews" "
Rating 2 - Terrible. 6 out of 225 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable, clean and well maintained. The staff was exceptionally friendly, and the grounds were beautiful. Our complimentary breakfast each day was delicious, and we had plenty of choices. The location was not the best for us, since we had no car to get around, although the hotel did have a shuttle that took us where we wanted to go. There weren't many restaurants nearby and the roads were very congested and we felt unsafe walking around because of the traffic.
Stayed 5 nights in Mar 2024
Response from iluh on Apr 15, 2024
Dear Mr. David,thank you for stay with us

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for airport only 20mins away, cute shops walking to local beach. Hotel is a little dated but very clean & great staff! Nice breakfast, again staff can’t do enough for you! Gorgeous pool and was lucky to get an upgrade on my room. Would stay again :)
Stayed 2 nights in Feb 2024
Response from iluh on Mar 2, 2024
Dear Ms. Donna,Thank you for stay with usKind Regards,Kupu Kupu Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean, modern, luxurious with a super helpful and attentive staff! Lovely pool and bathrooms! 5 minute walk to the beach and all the bbq places there, but the road around it is very busy and not super for walking. I would definitely stay here again if I wanted to be in that area.
Stayed 1 night in Jun 2023
Response from eka on Aug 4, 2023
Thank you for stay with us

10/10 Excellent

jonathan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent!! They responded very quickly to questions prior to the trip and also on WhatsApp. They schedule a pick up from the airport that was very convenient and easy. We stayed in the private Villa and was super quiet. Breakfast every morning was great and again the staff was amazing. The shuttle to the beach club was easy and the walk isn’t bad either. After a day in the beach at the beach club we highly recommend a walk down the beach at sunset to one of the many restaurants with tables on the beach it fill the entire beach and food is amazing and very reasonable. We used this as our first place in Bali for two nights before venturing to other locations. If you are thinking about it just stop scrolling and book it you won’t regret it.
Stayed 2 nights in Jun 2023
Response from iluh on Jun 26, 2023
Thank you for stay with us

8/10 Good

Indra Mantik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An indeed Five Star
Stayed in December 12-17, 2022, this hotel is quite unique. The location near street crossing nevertheless kinda confusing to find the lobby since it is not visible directly from outside Fast and Convenience Check in with Extraordinary Service (really a Five Star one), we feels as individually precious. Anything you need just WA to the staff....someting that you didn't find in most big hotels. Staying in Rooftop Villa which has 2 floor witch spacious room....you might occupied with 6-8 person instead of 2. Clean, cozy, and exotic with some best quality bed and pillow made resting everyday very enjoyable. One note, the bath tub water was not clear and clean, seems that the hotel in a recovery phase after a long sleep. I Hope future experience will be better As Additional, there are 3 pools here (including one in front of my room) with Pool towel is exchanged everyday. The Breakfast was delicious, a la carte with big plenty portion, thus we only need to sit and everything will be done nicely. The Coffee was really good, give a spirit in a dull hard working day... Really Worthed...^^
Stayed 5 nights in Dec 2022

8/10 Good

Saumil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and hotel is nice. The breakfast place on the beach I wish they had a shuttle

4/10 Poor

Jennifer

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The tub was broken as the drain was not holding the water when closed. Not a big deal to us but disappointing. The first night was extremely noisy as there was a local ceremony next door. Music was blasting all night and we finally complained after midnight which they accommodated with switching rooms for one night. The second night I saw a rat run across one of the ledges in the room. This was the original room that we went back to. They tried to compensate for the noisy first night with a free massage but it felt like one thing after the other. Also, upon check out they held up our taxi to the airport because they couldn’t figure out if we paid or not even though I showed them a paid receipt. We were cutting it close for our flight since it was a very early morning flight but that is something that should have been handled beforehand. I would not come back or recommend.
Stayed 2 nights in Sep 2022
Response from eka on Oct 23, 2022
Thank you for stay with usyour comment will improve our hotel in future

2/10 Terrible

Anonymous, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
DO. NOT. BOOK. HERE! This is not a five star resort. We booked three nights here and left after one. The building feels like a renovated motel from the 60s. Breakfast was included but a disaster. The staff were all so lovely that I feel bad leaving this review but do yourself a favor and book the intercontinental down the street.
Stayed 3 nights in Feb 2020
Response from iluh on Mar 9, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Avinash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon suite is simply awesome. Must try.
Stayed 1 night in Feb 2020
Response from iluh on Feb 15, 2020
Thank you for stay with us

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Nicer places available for the price
I feel the hotel is overpriced for what one gets. Some bits are ok but many others need renovation and it doesn’t live up to the possibly quite old marketing photos. Breakfast wasn’t good so we ate elsewhere. The beach club is just as shabby - faded umbrellas, ragged cushions. One can spend less and get a nicer hotel in the area or spend a small amount more for something considerably grander like the Intercontinental.
Stayed 6 nights in Nov 2019
Response from iluh on Dec 3, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms nice, spa great but the food and beach bar was very average.
Stayed 2 nights in Aug 2019
Response from iluh on Sep 5, 2019
Thank you for stay with us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! wonderful honeymoon suite :) Friendly stuff . Excellent location
Stayed 2 nights in Aug 2019
Response from iluh on Aug 25, 2019
Thank you for stay with us

6/10 Okay

angetan7, Singapore

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My partner and I stayed at Kupu Kupu Jimbaran from the 9th-13th of August. The room was massively spacious but I wished the the lights had a dimmer control because we felt that it was too dim. Ladies - pretty tricky to do your makeup in that super warm and dim lighting as well. The hotel staff were very nice and well-mannered. Hotel breakfast ain’t great at all and need improvement. However, they do offer breakfast at the dining area downstairs and also by the Jimbaran Beach Club. Although we were entitled to free breakfast daily, we ended up on having it for one day by the beach as the staff communication was poor and got our order wrong. Our room had an amazing shower area and also a massive bathtub which is the most disappointing part because there was absolutely NO hot water at all and the hotel/ technician couldn’t do anything about it despite several calls and direct feedback were made to them. For a massive room size, I also think that the TV in the room was way too small to be sitting on the bed to watch and the distance was quite far. There two pools - one by the dining area which is a small pool, it looked as if it was mouldy and had a lot of dried leaves in it (you wouldn’t wanna step in). The other pool was a rooftop pool - it was nice and clean and you can sunbathe there too. Gym was pretty much a “blah” as there wasn’t many options of equipment. Spa - we tried the spa as the offered hotel guests a one-for-one promo. It was okay only.
Stayed 3 nights in Aug 2019
Response from iluh on Aug 14, 2019
Thank you for stay with us and We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Mixed feelings
We were upgraded to a suite which was nice - it was a very large area with an upstairs lounge which oddly had hardly any furniture and looked like an afterthought....the bedroom/bathroom area was very nice though as was the swimming pool area near the suites. There was a rather large leak in the hotel lobby which meant that water dripping from the ceiling and the resultant puddle were the first thing that you saw. Ate dinner at the Japanese restaurant which was very average. Spa was excellent.
Stayed 1 night in Jul 2019
Response from iluh on Jul 29, 2019
Thank you for stay with us

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2019
Response from iluh on Jun 15, 2019
Thank you for stay with us

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2019
Response from iluh on Jun 15, 2019
Thank you for stay with us

8/10 Good

John, Santiago de Chile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the superb quality of the amenities, original L'occitane products, the lavish rooms, the manicured tropical gardens, the iddylic setting for both swimming pools, the magical check-in experience, the fast Wifi, the excellence of the staff and facilites at the spa (massage services), the high end dining experience for room service and attentive staff across the hotel. We did not like at all the breakfast buffet experience. The breakfast buffet is what brought the whole experience down and the rating of this hotel overall, the staff there are unwelcoming, unhelpful, rude and never crack a smile. The food variety limited and the breakfast area needs proper airconditioning. Horrible breakfast experience.
Stayed 1 night in Feb 2019
Response from iluh on Apr 30, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019
Response from iluh on Apr 3, 2019
Thank you for stay with us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful Balinese-style room with pool access. Just amazing! The hotel is not very big and thus feels cozy,intimate and is very quiet. Perfect for those whi want to enjoy luxury ina peaceful way. Breakfasts are good too!
Stayed 2 nights in Feb 2019
Response from iluh on Mar 4, 2019
Thank you for stay with us

6/10 Okay

Mia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Very spacious room thought it is a bit old. Positive: welcoming staff are good. The honeymoon suite looks as beautiful as in the photos. cakes are yummy. Negative: 1/ the honeymoon suite is very dark. There are not enough lighting for such a big room. If the curtains are open there will be no privacy because the windows face outside directly. although the space is relatively isolated for only customers and staff fir the 3 honeymoon suites, there are people crossing. 2/ the housekeeping members are probably the most unsatisfied part of this stay. They probably forgot to make our room until we came back at 3.30 and two men came. One of them is not even in uniform. The non-uniform guy made our bed. When he made the bed he threw the quilt and pillows on the floor. When the bed is done he just had a pet on the pillows and put them back. When the uniformed man did the floor he used one mop and walked across the room in a very fast pace, so only the floor on his route was touched! 3/the facilities in the honeymoon suite are old. This is understandable but some problems should be found if proper cleaning jobs were done. The basin pop up for the right side basin and the one in the bathtub are not working. You need to use nails to lift them up so water can drain. 4/ breakfast is honestly nothing, bread, sausage, fried rice, hams, coffee and soup. 5/pool is not maintained at all.
Stayed 2 nights in Dec 2018
Response from iluh on Jan 7, 2019
Thank you for stay with us

8/10 Good

Mark

Liked: Cleanliness, staff & service, room comfort
Time for some remodeling
The room is a bit dated and needs to be updated, but the hotel was decent value for the money.
Stayed 3 nights in Sep 2018
Response from iluh on Sep 21, 2018
Thank you for stay with us

8/10 Good

Otto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from iluh on Jul 31, 2018
Thank you for stay with us

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from iluh on Jun 11, 2018
Thank you for stay with us

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It's not beachfront, but you have access to the beach club. Everything physically was okay about this hotel, not spectacular but not terrible. Staff was very kind and friendly. Only issue we had was that air con was not able to go below 23.5 C as Jimbaran is very hot.
Stayed 3 nights in Apr 2018
Response from iluh on May 21, 2018
Thank you for stay with us

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
The expectations on booking were high. Rated 5,star but No Way !!! The reception was disappointing. The pool area was dangerous with boards loose and nails sticking out. Thevroom facilities were poor and tacky pieces of fabric on walls as curtains to try to hide the fact there were no windows and no outlook or view. The breakfast buffet was shocking and coffee disgusting. The bedroom is upstairs but nothing else there. In the nights it’s pitch black and you have to navigate down very dangerous stairs to go to bathroom. Totally unsuitable for older guests. There was no ambience at all and no redeeming features I normally trust Wotif. It was advertised as a bargain 38% discount and still $278 a night. Therefore I believe I was misled thinking 5 star and relatively expensive full price that it would be better. I stay in Bali regularly and often in private villas. This experience has done nothing to encourage me to try hotels again.
Stayed 1 night in Apr 2018
Response from iluh on May 2, 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bali Honeymoon
Great staff, local near to fresh seafood restaurants, cheap prices. Hotel did a free upgrade to honeymoon suite as it was available!!! Nice and quiet, can taxi to Kuta for nightlife
Stayed 8 nights in Dec 2017
Response from iluh on Jan 20, 2018
Thank you for stay with us

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
4 night stay
Lovely hotel, very small pool, towels were dirty, free water on request, close to the beach but not much else going on
Stayed 4 nights in Jul 2017

10/10 Excellent

Nakiboy, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel
Had a really pleasant stay. The staff were friendly especially Lukmin who picked us up and dropped us from the airport. Also Yves was very supportive and everyday checked on how we were going. I worked in the hotel industry and have been away from the industry for about two years now. But staying at Kupu Kupu Jimbaran made me think again about the joy of working in hotels.
Stayed 6 nights in Jun 2017

8/10 Good

UFUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jimbaran: a good hotel but not a good site
The suits were great indeed, so was the breakfast. Rather than this other restaurants within the complex is not as good as you can expect. The Beach Club is a bit far from the hotel; however there s always a little shuttle car ready to take you there and back. The beach looks nice however for this season means nothing if you are interested in swimming; because of waves it is impossible and water is because of sand, dark brown. Meanwhile since waves are running in short distance; also not interesting for surfers maybe only beginners. For sea lovers; there is no need to go to Jimbaran side (maybe valid for this season) but Sanur region is highly recommended with crystal clear water. Meanwhile if u stay there; Padang Padang and Balangan beach is worth of seeing. In case you wanna go out for another restaurant or for shopping; you can only reach by taxi, not very centric location. Have not tried SPA, cause the prices are almost more than double compared to other hotels in any part of the island.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Does not look like the pictures.
The hotel does not look anything like the pictures. It was old and run down. My duplex room had creaking stairs. And it doesn't make sense that the toilets are down stairs. Why is the floors so oily, I nearly died while waking up to pee in the middle of the night. The bed dipped in the middle. The only thing keeping this hotel afloat is the enthusiesm of the staff.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
A nicely located hotel with beautiful and spacious rooms. There are many closeby restaurants and shops. Nice breakfast and friendly staffs. The pool is small though - it is located just outside the room.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
A nicely located hotel with beautiful and spacious rooms. There are many closeby restaurants and shops. Nice breakfast and friendly staffs. The pool is small though - it is located just outside the room

6/10 Okay

you can find way better for the price, very close to jimbaran beach

Disliked: Cleanliness, property conditions & facilities
u can find way better
...it was ok

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff and close to beach

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great place to stay for couples
For some reason I had not expected that the cost was as high as the final bill. After checking my reservation it appeared correct and was my mistake. The cost was high compared to an earlier four day stay at another resort which was much better in comparison and for whatever reason had a much lower cost.Overall the hotel Kupu Kupu was very good.The personnel were friendly and helpful, the room was clean, the facility pool and breakfast were very nice, and the free ride down to the Jinbaran Beach was very nice. The wooden floors in our room had some soft spots that made walking a little unsettling and uncomfortable. Also the wooden decking around the pool is in disrepair. I would recommend this for couples as a good choice if it fits your budget.

8/10 Good

nikkis2000, Perth, WA

Liked: Cleanliness, staff & service, room comfort
Kupu Kupu Jimbaran
We stayed at Kupu Kupu over the Easter Weekend. As we were arriving fairly late we arranged a transfer from the hotel and whilst we had to pay extra for this, the service was prompt and we had no issues getting to the hotel. We stayed in a Uluwatu suite and found this to be well appointed with a massive bed and the bathroom area was huge. The free provisions such as tea, coffee and water were plentiful and the bed very comfortable. The staff were all very friendly and polite and when we had to raise an issue around a leaky bathroom tap there was a maintenance person at the room in less than 5 minutes. We spent most of our time at the beach club which was a short walk or buggy ride away. There were plenty of sun beds and towels provided. Unfortunately we tended to eat elsewhere though as the prices were a lot higher in comparison. We didn't use the spa for the same reason. We had a very early start on the morning we left so went to settle our bill the night before and were pleasantly surprised to find that the hotel even provide breakfast boxes for you to take so we could eat on the go!! Overall we were happy with the hotel and service and would recommend it to others.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful escape close to Jimbaran beach
We were pleasantly surprised by a complimentary room upgrade. Having a poolside room was delightful! The Jimbaran Beach Club was low key with everything we needed (loungers, towel, shower, drinks) and not busy during our stay in March. The sushi and Indian restaurants were both excellent. The only suggestions for improvement would be better lighting around the bathroom/shower/toilet in our room. The TV reception was also poor. Overall, highly recommend!

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Lovely hotel, terrible beach club
Hotel itself was really nice but the beach club was very run down , dirty and nothing like it is in the pictures on the website.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel! Huge and beautiful room, friendly and helpful staff and great pool. Really nice to have the quick rides to the beach. I'd recommend going to the beach during the day before the selfie stick hordes descend for sunset... Very pretty and quiet and the beach club is a great place to lounge.

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioning system needs improvement. It died in the middle of the night. The roo was too hot.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to be upgraded
Was upgraded and the room was huge. Didn't really go out in the neighbourhood. Spa was very expensive.

6/10 Okay

Verified traveler

Liked: Staff & service
Lovely staff- hotel and facilities a little dated. Enjoyable stay!

10/10 Excellent

romana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
I can not say anything bad, everything was perfect, food was great , staff superb helpfull and organise. The hotel is located near by beach 5 min.by walk or hotel has own free transfer. Was I was very surprised spa was extremely expensive plus pedicure and manicure. I used local spa and was perfect for more cheapest than in Hotel KUpu Kupu.

8/10 Good

sophia, sw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities with the most comfort
The last hotel we stayed for long Bali trip,and it was a great relax before travel back. The location is great with only few minutes walk to beach,the facilities are amazing both interior and exterior,and the service quality was really high. The staff are very helpful and even let us check out at 3pm as we had really late flight that night.The only down point was that the swimming pool was not so clean where you can so comfortably jump in.

10/10 Excellent

Christopher, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kupu Kupu is a Quality choice in Jimbaran Bay
The staff were wonderful and I wish we had booked a longer stay.

10/10 Excellent

Kathy K.

Liked: Cleanliness, staff & service, room comfort
Blissful
Kupa Kupa Jimabaran was a unexpected surprise. The Staff were friendly and unobtrusive. They were very helpful and provided full assistance when required. Greeted by manager on arrival and departure. Restaurants and shops in complex to cater for all needs. Rooms were very cleaned and always stocked up with bottled water, sometimes twice a day. Shuttle to the beach club was a added bonus on the really hot days where you didn't want to walk. Highly recommend it for a quiet and serene getaway.

10/10 Excellent

Ryan, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel to be pampered and feel good
This place was absolutely beautiful. I didn't realize it was as nice as it was. On my trip to Bali this was my favorite hotel. I'd go back in a heartbeat. Also...fantastic breakfast in the morning!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff members were very helpful and seemed genuinely concerned with ensuring needs/requests were satisfied quickly - including the manager. Breakfast included with booking; two restaurants to choose from and many options to select from. Beach club associated with hotel is only a short walk from the hotel. Not a lot of tourist things do within walking distance of the hotel (Jimbaran), but cabs are inexpensive and readily available.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Too many choices to stay here again
Arrived just before check in time, took 20-30 mins to get our room. Had the family room tucked away in the corner with no views of anything. One shower squirted over the top of the shower and onto the bathroom floor, the other shower barely had any pressure. Told the staff as we went to the beach came back. And they were both pretty much hanging off the ceiling now but worked slightly better, the room was fine but tired in places. Could have spent a day there sorting out problems my self and it would be much better, but im on holiday! overpriced for what you get.