Ratings based on 42 Verified Reviews

3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Not up to a 5-star hotel standard

Posted May 9, 2012 on Hotels
This is labeled as a 5-star hotel. However, the service is not even at a 2-star level. The room rate I paid included breakfast. I had a Chinese breakfast on my first morning. The buns were cold! The porridge was also cold. It seems that someone had cooked it at 5am and served at 8am without any heating.
Comment from Hotel Management
Oct 19, 2013 by Kevin, Hotel Management
Thank you for your stay in our hotel. We are terribly sorry for the unpleasant experience that we brought you. From now on, We have a butler team to improve our service and we are really looking forward to your coming next time.
4 out of 5
by A verified traveler

Great Value

Posted Dec 16, 2011 on Hotels
Even for the least expensive rooms this place is a wonderful value. The location of the hotel is a long walk from either of the two closest subway stations especially if one is puling luggage. Take a taxi.
Comment from Hotel Management
Oct 19, 2013 by Kevin, Hotel Management
Thank you for your stay in our hotel. Just for your information, Our hotel also provide transportation service from the airport. Thanks again and we are hoping to see you soon.
3 out of 5
by A verified traveler from Canada

Hotel with character but....

Posted Dec 3, 2011
Location: Jing'An and Luwan area
The location was great; we were near shopping malls and at the same time could get a local flavour by going down side streets. We were disappointed as we were expecting a 5 star hotel, it is probably more a 4 star one. When we arrived at the hotel and got out of the taxi there was staff there but no one helped with our luggage or to direct us. They then lined up at the entrance like an honour guard while we walked in carrying our own luggage! Prior to booking, I had read the service was quite good so I was expecting more.
4 out of 5
by A verified traveler from Sydney

The Pei Mansion

Posted Nov 21, 2011 on Hotels
If you have had enough of typical boiler plate five star hotels and want something more interesting or representative of the city you are in, then this is an excellent boutique hotel in 1930s Shanghai style. A very modern bathroom compliments the rooms. Only issue being very thin walls (at least in the room I was in) and a very ordinary breakfast. I'd stay there again and would recommend it to friends
Comment from Hotel Management
Oct 19, 2013 by Kevin, Hotel Management
Thank you for your stay in our hotel. We are looking forward to your coming next time.
5 out of 5
by A verified traveler from Sydney, Australia

Elegant and historical hotel

Posted Oct 30, 2011
This is a wonderful, historical old home which has recently been renovated into a boutique hotel with a luxurious and elegant feel to it. It is a combination of Colonial, with its lovely design and architecture and ancient Chinese with its traditional style Chinese furniture. The foyer is grand and stylish with deep pile carpet, lounges, tall ceilings which opens to a large, walled front garden in traditional Chinese style. The room was big and had lush carpets, a big and reasonably comfortable bed, TV, a traditional writing desk, good air conditioning, a safe and cupboard space. The furniture is period, dark wood, Chinese style with light fittings, bedroom and bathroom doors to match the style. There was tea/coffee making facilities and complementary chocolates – a nice touch. Breakfast is served in the room and it was nice enough. The bathroom was magnificent with the biggest and deepest bathtub; so big it had a step to be able to get in and out. The tiles were marble inlay and the bathroom had gold trim on a clear and frosted glass divider and a mirror the length of the bathtub. Everything was clean and spotless. This room certainly made for a rich and lush feel to our stay. The location is reasonably good and close to the city centre. We only stayed for 2 nights and therefore didn’t really get a feel for the area. I would certainly recommend this hotel. It is beautiful, elegant and takes you a step back in time to the early 1930s of Shanghai.
4 out of 5
by A verified traveler from Seattle

Amazing find in quiet French Concession street

Posted Jul 24, 2011
Amazing find, great location. Great room. Helpful staff. This is a high-end boutique hotel. I did not have a desk in my room, so it's not a great place for business people who need to spend time behind a desk.
5 out of 5
by A verified traveler from Seattle

best stay ever in China

Posted Jul 24, 2011
If you come to China often you know one still needs to temper their expectations when it comes to hotels, even the one's with 4 and 5 stars. But I have to say I was extremely pleased and comfortable in this hotel; Outside of the obvious that it is a gorgeous mansion; -location is great in the heart of a very sheik neighborhood of restaurants, shopping, cafes and bars. -The staff was very kind and helpful. -The breakfast was pretty good, served to your room. -The room was royal; very nice furnishings, well appointed work area, incredible jetted tub and jetted shower, western standard king bed. And yes the internet works very well. There is not expanded menu of room service however there is may restaurants and cafes on the street as well around the corner at Shanghai Plaza in front of the Ritz there is Thai, Taiwanese, Italian, ... Starbucks.
4 out of 5
by A verified traveler from Saudi Arabia

Good location, beautiful Art Deco styling

Posted May 22, 2011 on Hotels
On Nanyang Rd just off of Nanjing Rd West about 10 minutes walk from Jing'An Temple and near shopping malls and major hotels such as the Ritz-Carlton and J.W. Marriott, the central location is hard to beat. Nanyang Rd itself has a few noisy bars (some of dubious character), however once you step through the gate of the property itself, a whole different world. The Pei Mansion Hotel takes you straight back to 1930s Shanghai, and could be used as a movie set. The rooftop bar/restaurant was apparently under renovation, so I didn't get a chance to see it. The Duplex Suite I stayed in comprised two floors - a luxurious bathroom and work desk below, linked by stairs to the bedroom and additional powder room above. Neither upstairs nor the downstairs areas were large, but the setting was unique. Furnishings, lamps, etc. were period pieces. My schedule was such that I left the hotel late in the morning and didn't return until after midnight, so I didn't encounter many staff nor utilise any hotel services. Those staff that I did deal with were courteous and helpful. Overall, an enjoyable stay and would recommend and stay again.
Comment from Hotel Management
Oct 19, 2013 by Kevin, Hotel Management
Thank you for your stay in our hotel. Just for your information, After the renovation, a new bar in the open air of the beautiful garden will be set up. we are looking forward to your coming next time.
3 out of 5
by A verified traveler from Silicon Valley, CA

Not really a Mansion

Posted Mar 28, 2011 on Hotels
Interesting antique furnitures and tried to please but this hotel is for unique guest profile, just not me. No place to eat inside the hotel for breakfast or lunch. Ordered room service for breakfast and bell boy arrived shortly in jeans with just got up look, it was almost 8am. Food arrived on very dirty cafeteria tray; needlessly to say, I did not even touch the tray. I was so ready to depart the hotel that I got to airport 3 hours earlier to avoid this hotel. All future guests should know that this hotel is local Chinese-style standard of what we know as Mansion...
Comment from Hotel Management
Oct 19, 2013 by Kevin, Hotel Management
Thank you for your stay in our hotel. We are sorry for your unpleasant experience. From now on, We have a butler team to serve guest as individual and a new bar in the open air of the beautiful garden will be set up at the end of September. We are looking forward to the pleasure of welcoming you back to the hotel in the not too distant future.
2 out of 5
by A verified traveler from Seattle, WA

Hotel at its infant stage

Posted Sep 29, 2010
This is an old building in Shanghai with history but at its infant stage as hotel. At least its hardware is not ready for a 5-star hotel. Room is small. Internet and TV connections are on and off constantly. It's better to wait at least 1 year before it's getting mature as a hotel.