Front of property - evening/night

Reviews of Shanghai Hotel

3.5 out of 5
Shanghai Hotel
505 Wulumuqi Road, Shanghai, Shanghai

Reviews

6.6
Rating 10 - Excellent. 23 out of 191 reviews" "
Rating 8 - Good. 67 out of 191 reviews" "
Rating 6 - Okay. 58 out of 191 reviews" "
Rating 4 - Poor. 30 out of 191 reviews" "
Rating 2 - Terrible. 13 out of 191 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Melanie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here before. It is close to the metro and attractions. Shopping streets are close by too. Hotel is in good condition and the staff are nice and helpful.
Stayed 7 nights in Oct 2018

10/10 Excellent

ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Jason, Ohio, US

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible room condition
The first room we stay is a bad smoking smell, after the terrible one night, we change to another room. The bath room is water leak from the roof. It is the wast water after up stair gust used. The worst hotel we have lived , but staff is nice to solve the problems.
Stayed 17 nights in Nov 2017

10/10 Excellent

jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent service
the hotel provide excellent service to customers, especially Miss Tao, did a great job
Stayed 5 nights in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was not nice. The hotel facilities and conditions are very terrible. The photos displayed on Expedia doesn't match conditions in the hotel. It misleading customers.
Stayed 3 nights in Sep 2017

4/10 Poor

shine

Disliked: Room comfort
A bad experience
Only near to hopital and at city center. Go out by taxi is jam everywhere. Facility was old and poorly maintained. Staffs at recepition was not friendly at all. Overall. Not recommended

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Worth it, Good Location, Quiet
This is a good hotel. Nothing special in my opinion but when you are using it just to sleep it is great. There idea for three adults was a room with two single beds and a cot. I do not complain about the beds here in China because they are all very firm (that is what they like) if you want a soft and fluffy bed use a chain like Holiday inn, Swissotel, Marriot etc. Its about a 10 minute walk to Jing'an Temple and the Metro Line.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
way better than expected
I saw mixed reviews when I was booking, and had to give it a try because there was no better alternative. The staying was pleasant and cleanly beat my expectations.

4/10 Poor

Jia le

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Kwan

Liked: Cleanliness
Great Value for its location near Huashan Hospital. Hotel staff is still old fashion manner like 20 years ago, not modern courteous.

8/10 Good

YZ, San Francisco Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Convenient to everywhere. Comfortable stay. Walking distance to Jing An Si, the heart of Shanghai.

4/10 Poor

HORNG YIH, Subang Jaya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
The hotel is aged and seriously need refurbishment. Wifi is not free.

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Harjot

Liked: Cleanliness, room comfort

2/10 Terrible

Survivor

Disliked: Staff & service, property conditions & facilities, room comfort
Oh, sweet merciful Lord, avoid this place.
Here is a place where nothing works and no one cares. The beds are made of plywood and the refreshing smell of aged tobacco smoke is helpfully piped throughout the building. No one is entirely sure what it is you want, but they can tell you without hesitation that you cannot have it. There are surely more welcoming and luxurious jails. I would rather swear off rest for all time than stay here again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Unhappy with this Hotel
Poor customer Service, room was so hot and air con did not work. Was told to quote "just open the window" basin sink leaked on the floor, serious oh&s issue. Was basically told by manager Geoff he could do nothing and I had to suck it up. Beds were rock hard. Was glad to leave.

2/10 Terrible

Bostonma

Disliked: Cleanliness, staff & service, room comfort
Mis leading
I booked from Obitz for Jinjiang in airport, but when I arrived at Jinjiang airport, clerk indicated to me the address is located at west area of Shanghai, it will take me more than 1 hr / 200yen Taxi. Then told me the prepaid fee can not be transferred. I paid again at last in this hotel closed to 400 yen

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for what u pay
Good stay for short visit

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Could be better
Good location, big room, ok price for a big hotel that has seen better days. Service is poor, many tourist groups, you have to pay for wifi internet connection in the room, as an example.

8/10 Good

der, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
very conveint

6/10 Okay

Debbo, Boston, USA

Tired hotel, but convenient to Jing 'An Temple
Very average hotel. It is a bit old and worn, but was perfectly fine for a short stay. Price was right (less than half the cost of the Hilton on the next block)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice location and convenient public transportation
great!

8/10 Good

reko, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
will certainly book it again!

6/10 Okay

Anna, Sydney

Good location
Our stay here was pleasant. Handy location with 10 min walk to subway line 2. Hotel looking tired but worked fine for us.

4/10 Poor

Celine, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs improvement
The hotel was a disappointment. Bedroom at the eleventh floor need to refit urgently, the room was dirty with stains on almost every piece of furniture. Thankfully, they moved us to the upper floor rooms was pretty much better.

8/10 Good

RO, NYC USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lots of food in surrounding neighborhood
The hotel was clean and the front desk spoke English. The first room we were given was very cold but we had no issues getting a new room which was much warmer. The beds were comfortable and the hotel staff were very attentive. There is free wifi in the lobby and wifi/internet in the rooms for a small fee. They have breakfast in the hotel but I never tired it. I would recommend going out side to eat. Cafe1919 (across the street) has great western breakfast and the Yunnan kitchen which is a short walk away has a great lunch menu. There are also several other food establishments near by and some convenience stores/fruit stands. This hotel is also near Yu Yuan (Yu Garden).I recommend this hotel since it is in a good area near a lot of good food.

8/10 Good

Mark, Dallas

Liked: Staff & service
Older Hotel is Suficient
This hotel is a bit older. The room was clean, although dated. The beds were firm and not as comfortable as some of the new hotels. The room was also very warm...we had to open the windows to try and cool it down. The staff was o.k. Probably will not stay here again, upon returning to Shanghai. There are better rooms for the same money.

8/10 Good

Gtan

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Not a 4 star property
Staff on the front desk was not polite. Overall it was not a good stay.

6/10 Okay

adam, Shanghai

Disliked: Room comfort
Just ok
Room was just ok and low cost benefits were quickly eliminated with cost of internet and breakfast fees. Bed was hard and bathroom small

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Dated, but high-value chinese hotel
This hotel opened in the late 70s with some distinction -- the first chinese built, owned, and operated 5-star hotel in shanghai. It seems to have been modeled on Hilton hotels of the time. Since then, not much has changed, it seems. The decor, furnishings, etc., seem to be in a time warp. My room (an "executive room") was spacious, absolutely clean, with first rate linens and amenities. Wifi -- which was free -- worked fine. Even the bath, with separate shower, was large and comfortable. The room, along with the rest of the hotel, was also showing its age -- carpet a little worn, decor quite dated, and furnishings a little scuffed-up. And it is important to recognize that this is a Chinese hotel -- the staff's english is marginal, the food and service may disappoint a western traveler, and the restaurants, bars, etc., are not up to international standards. However. There are a lot of things to recommend this hotel. The location (a diagonal block from the Hilton) is very good, if you need to be in JingAn. Taxis are available and it's a 5-10 minute walk to the subway. It is a short walk to many good restaurants or the shopping of Nanjing Xi Lu. They also have created several non-smoking floors, so the smoke of typical chinese hotels can be largely avoided. And perhaps most importantly, it offers very high value. For the price, the room, amenities, and location are a bargain.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Tech needs to be upgrated
These need to be improved, such as poor reception, slow internet connection, wifi on and off

6/10 Okay

Martin, Grantham

Liked: Cleanliness
Adequate - could improve
The location is good, handy for access without being right in middle. The staff can be a bit brusque and their English is not great. The decor is starting to look a little jaded and could benefit from a little refurbishment. In my room, there were deep scratch marks on the desk and the TV plug was loose. The TV's are old fashioned too. There is an air of unjustified complacency about the hotel. On the plus side, the breakfast choice was good, the rooms are big and kept clean. The Spa on the 2nd Floor should not be missed!

6/10 Okay

Verified traveler

Decent Hotel in a very convenient location
This hotel is very close to the Jing'An Temple Metro station. It it also very close to the shopping district on Nanjing Road. The property itself is a bit old and the rooms show their age, but it's fairly clean for the most part and super convenient if you want to be close to shopping and transportation. I only stayed for a night, so I think this hotel is great for a short stay where you just need something basic.

2/10 Terrible

Anonymous

Disliked: Cleanliness, staff & service, room comfort
Terrible place in Shanghai
This place is TERRIBLE. The rooms are small, old and uncomfortable. The bed is like a rock. The plugs are so old and loose they won't hold a plug. The worst part is they refused to turn on the AC unless the outside temp was above 78F regardless of how hot the rooms were. I checked out within an hour of arrival. They refused to refund my room charges. I would have stayed if they only turned the AC on.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

m, sjc,ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Tayfur

Disliked: Cleanliness, staff & service, room comfort
Very dirty, very bad
Very bad

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected
...

10/10 Excellent

John, Eugene, Oregon, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Shanghai!, Perfect location, close to restaurants, bars, consulants, hospital, airport
As an American on business in China, finding the right hotel is becoming more of an important aspect of ensuring I get the needed comfort and rest for my business the next day. There are plenty of English speaking receptionists who can help me get taxis to bars, restaurants, and the Pudong airport. They understand the importance of quick service and have been accommodating every time I have visited. There are places to dine, work out, and have business meetings all inside the hotel. There is a hospital within walking distance and access to freeways within a KM. I have had hotel employees walk more then a mile with me to help me find the right medicine I needed from a specific pharmacy, along with translating the transaction and making sure I paid the right amount and didn't pay too much. Whether you are a first time visitor to Shanghai on holiday, or a long time businessmen coming back on a normal basis. I highly recommend the Shanghai Hotel. (This is my first online hotel review, I just felt my experiences are worth sharing)

8/10 Good

CHinjung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
古い施設ではあるが、不便は感じなかった。
Stayed 3 nights in Dec 2019

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Min Chul

Business traveler
Liked: Cleanliness, property conditions & facilities
Good in general but slow check in
Stayed in the hotel for business trip. Location is good and cleaness was okay as well. However, it took more than 30 mins to check in and breakfast was not affordable. In deed, I had the breakfast outside the hotel from the second day.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
気持ちよかった
窓が大きく、夜も電気がたくさんあるので、明るく気持ちよく、広々でした。 バスタブも広いし、お湯ので加減も良かったです。 スタッフさんも気さくで優しかった。
Stayed 2 nights in Nov 2019

6/10 Okay

shige

Business traveler
Disliked: Amenities, property conditions & facilities
ベッドが硬くて寝心地が悪い。
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
部屋が寒い フロントスタッフは態度が悪い
Stayed 3 nights in Sep 2019

4/10 Poor

Cindy, 日本

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
フロント、 客室サービス、礼賓部、スタッフの無愛想な表情、すざんな対応にガッカリ。もう二度と使わないでしょう。
Stayed 2 nights in Sep 2019