Ratings based on 108 Verified Reviews

4.4 out of 5
100% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly stuffs

Posted Jul 29, 2017
This is my second time stay at URBN hotel Shanghai, morden design, very clean and huge room, nice breakfast, and SUPER friendly stuffs. Urbn hotel is not easy to book since they don't have many room counts, highly recommend book in advance if you plan go to Shanghai.
Comment from Hotel Management
Jul 31, 2017 by Claire, Hotel Management
Dear Guest: Thank you very much for taking the time to write about your recent stay with us! We are so happy to see that you enjoyed your experience, and we wish you a wonderful summer! We hope to be able to welcome you back again in the future! Best, Claire General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable room & convenient location

Posted Jul 16, 2017
I stayed in the hotel for 10 days. I think it's a great place to stay because of the location and the room was very comfortable. However there's a few things that were disappointing. The restaurant menu & breakfast could improve. There's not enough options especially for people with allergies or who are more health conscious. Overall I think there could be even more efforts given to be more eco when it comes to the restaurant options & toiletries etc. I've been to other hotels & restaurants in Shanghai that are making these efforts & I expected that URBN would be doing the same.
Comment from Hotel Management
Jul 18, 2017 by General Manager, Hotel Management
Dear Guest: Thank you very much for taking the time to write about your stay with us We are currently in the middle of launching our new restaurant brand for which our menu will be focused on organic, healthy items. Regarding your comment about our toiletries, our bath amenities are all made of 100% biodegradable packaging, and items such as our hairbrushes are also biodegradable. We here at the URBN strive to offer our guests an all-encompassing environmentally responsible stay experience, and I assure you that this includes how we determine which toiletries to offer in our rooms. I am very happy that you found our hotel to be conveniently located, and that the room you stayed in was comfortable! Have a wonderful summer. Best, Claire
5 out of 5
by Diane

Location and Comfort.

Posted Jun 14, 2017 on Hotels
I love this hotel. Stayed here 6 years ago and not disappointed I came back. I love the location. It's incredibly quiet yet in the middle of French Concession. Staff very friendly and helpful. Only disappointment this time was the food in the restaurant. Breakfast OK but lunch/dinner menu underwhelming and food quality lower than last time I stayed. Staff did tell me they are working on improving it. I like it also because it is small and the decor unique. Thank you Urbn!!
Comment from Hotel Management
Jun 19, 2017 by Claire Hara, Hotel Management
Dear Diane: Thank you for choosing to stay with us again! We are so happy that you still found the hotel to be welcoming and relaxing. We are so happy to see, in particular, that you found our staff to be friendly and helpful! I hope you will have occasion to return to stay in Shanghai again! Best, Claire General Manager
4 out of 5
by Jessica

Beautiful boutique

Posted May 28, 2017 on Hotels
Beautiful boutique! Loved the design and eco-story. Wish I could've stayed longer and tried the restaurant. So chic!
Comment from Hotel Management
Jun 14, 2017 by Claire Hara, Hotel Management
Dear Jessica: Thank you so much for your wonderful feedback! We're so thrilled that you enjoyed your stay with us. We wished you could stay with us longer as well! I hope you will return to Shanghai and URBN Boutique in the future! Best, Claire General Manager
5 out of 5
by STEVEN

Definite favourite

Posted Apr 29, 2017 on Hotels
Spent 2 nights in Urbn Shanghai and would definitely recommend it to others. Good vibe, eco friendly hotel that is very modern but comfortable. Good location in nice area only 10 mins to metro. Great breakfast and very friendly staff with fantastic attention to detail. Would very much stay there again . Chris and Steve England
Comment from Hotel Management
May 2, 2017 by Claire Hara, Hotel Management
Dear Chris and Steven: Thank you very much for your wonderful feedback! I'm so happy to see that you both enjoyed your stay with us. I am especially pleased to see that you found our staff to be friendly and welcoming with an attention to detail. We look forward to being able to welcome you both back in the future! Best, Claire General Manager
5 out of 5
by A verified traveler

Posted Apr 18, 2017 on Hotels
Comment from Hotel Management
Apr 20, 2017 by Claire Hara, Hotel Management
Dear Guest: Thank you very much for giving us 5 stars in your review! We are very pleased to see that you enjoyed your stay with us. Best, Claire General Manager
5 out of 5
by stephen

Neighborhood retreat

Posted Apr 6, 2017 on Hotels
Everything was very nice, the hotel has a nice spa feel and is nestled in a beautiful neighborhood with close by restaurants and shopping.
Comment from Hotel Management
Apr 8, 2017 by Claire Hara, Hotel Management
Dear Stephen: Thank you so much for taking the time to write about your recent stay with us. We are so pleased to see that you had such a wonderful experience with us. We aim to offer our guests a quiet sanctuary in which they can sit back and relax after going out in the hustle and bustle of this exciting city! I hope we can welcome you back again in the future! Best, Claire General Manager
5 out of 5
by Jesse

Great Experience

Posted Jan 31, 2017 on Hotels
I really enjoyed my experience at this hotel. The staff were courteous and helpful, and by the third day they knew my breakfast order as soon as I walked into the restaurant. The food is a variety of Western favorites with a few local dishes thrown in the mix, and they do them well. The room was fantastic, clean, well designed, with a lot of natural light. The location (just north of Jing-An Temple) is great, you can easily get to and from the airport, train station, or any of the large tourist attractions.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Dear Jesse. Thanks a lot for the kind words regarding your stay at URBN. It;s great to hear that you enjoyed the hotels location, the design focus of the room and breakfast too! Thanks again, we will look forward to any chance of welcoming you back soon. With best regards, Fergus MacDougall. General Manager.
4 out of 5
by YUNG JAE

Posted Dec 27, 2016 on Hotels
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Thanks for your kind review of URBN. Looking forward to any chance of welcoming you back soon! Thanks again. Regards, Fergus MacDougall. General Manager.
5 out of 5
by A verified traveler

My favorite retreat in Shanghai

Posted Nov 10, 2016 on Hotels
Amazing sanctuary in Shanghai. Only a few rooms and a stable staff and management makes this a real gem. Never disappointed and I try to stay here whenever I am in Shanghai. Great style great clientele great vibe. It's the best.