Ratings based on 308 Verified Reviews

4.7 out of 5
89% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Location. Location. Location.

Posted May 13, 2018
Pros: Feels just like home in Singapore.
Cons: You're doing great. Please keep it up!
Location: Food, shopping and people-watching can all be done!
Next to a globalised mall; fringe of shopping area; close to subway station; close to places of interest.
Comment from Hotel Management
May 14, 2018 by Reginald , Hotel Management
Dear S. Thank you so much for your wonderful review on your stay experience here at Fraser Suites Chengdu. We are happy you were really comfortable and convenient while staying with us. Your Sincerely, Reginald
3 out of 5
by A verified traveler from Hong Kong

Posted May 1, 2018
We enjoyed our stay in Chengdu but not Fraser Suites at Chengdu. Our comments are as follows: 1. Check in was not as expected as we were given a smoking room even though we have asked for a non-smoking one. 2. Staff are helpful but not well trained. They have poor knowledge of the city and its attractions and we ended up wasting a lot of time getting to and from places of interest. 3. Specifically, they were unable to advise or suggest timing and routes beyond what are available online. We often have to rely on our limited knowledge to get from place to place. 4. They are also not familiar with international travellers and unable to recommend alternative food except local cuisines - not able to even suggest their own restaurant at 7/F which closes at 11pm when we asked for eating places after we returned to the hotel around 9:30pm and found that most eating places are closed. 5. Quality of food is below par - we had very good tan tan noodles in Chengdu and even though we were very hungry, after 3 mouthfuls, we just couldn’t get ourselves to finish the one from the hotel restaurant. 6. Hotel is also not well known locally and taxi drivers do not know the address even in Chinese. We have to ask hotel staff for clearer instructions to get around the hotel and to and from the nearest metro station which is not far away. We will not recommend this hotel to our friends if this is their first visit to Chengdu.
Comment from Hotel Management
May 2, 2018 by Reginald Wang, Hotel Management
Dear TL, Thank you so much for your comments on your recent stay at Fraser Suites Chengdu. We appreciate you taking the time to inform us and will do all we can to improve this. It's comments like yours that will enable us to do better and to provide the services our guests have come to expect. We do hope to have you with us again should your travels bring you to this part of the world again. Sincerely, Reginald
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Apr 20, 2018
This hotel is hard to beat, it was fantastic. Could not fault it.
Comment from Hotel Management
Apr 23, 2018 by Reginald Wang, Hotel Management
Dear Peter, Thank you so much for this wonderful review on you stay at Fraser Suites Chengdu. We are glad you had a great stay experience. Hoping to have you have again in the near future. Sincerely, Reginald
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Apr 16, 2018
Probably the best room and hotel I’ve ever stayed in. I was lucky and was given a room upgrade to the one bedroom. The room was clean and large. Bedroom was comfortable. Wifi worked great and the tv channels were good. The staff was friendly and spoke English. Good and cheap options for eating in local restaurants nearby. I will definitely come back to this hotel. Very happy I stayed here. Getting there. I took the airport shuttle bus costing 10 CNY and took about 20 mins. I paid for Line 1 as the last stop is the Minshan Hotel which is near Fraser Suites. They put me on Line 2 instead, but drove past Minshan anyway. I went inside Minshan to ask for directions and Fraser Suites is about a 5 minute walk away. Going back to the airport I took the metro. 5 CNY from JinJiang Hotel metro stop (Line 1). It took about 35 mins which includes the two transfers that were required. Use exit C2 as it is closest to the hotel. If you go to the hotel via the metro then use exit C2 and continue walking in the same direction as you exited. The hotel sign is less than 100m away. It is located beside the Yanlord Landmark office and shopping mall building. I would recommend taking the metro both directions as the shuttle bus was crowded and the traffic could be bad, but in the metro you need to transfer twice.
Comment from Hotel Management
Apr 23, 2018 by Reginald Wang, Hotel Management
Dear Guest, Thank you so much for your wonderful review on you stay at Fraser Suites Chengdu. We are so happy that you were satisfied with your stay and really make you convenient. We do hope to have you back again one day. Sincerely, Reginald
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose

Posted Mar 27, 2018
Hotel staff is friendly. It is close to town center, very convinient to go around. There are several good restaurants nearby.
Comment from Hotel Management
Mar 29, 2018 by Reginald Wang, Hotel Management
Dear Wei, Thank you so much for taking the time to write about your stay experience here at Fraser Suites Chengdu. we are so happy you are enjoying yourselves with our service and location. Thanks for your vote of confidence and we look forward to your return visit. Sincerely, Reginald
5 out of 5
by A verified traveler

Posted Feb 21, 2018 on Hotels
Comment from Hotel Management
Feb 22, 2018 by Reginald , Hotel Management
Dear Liu, Thank you for your score. We are so happy you had a great stay experience and enjoyed our facilities and breakfast. We look forward to your return visit. Sincerely, Reginald Wang
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD USA

Great for a family far away from home

Posted Feb 16, 2018
The staff was very courteous and the room was spacious and comfortable. I really appreciated that we were able to be in a hotel that had a washer/dryer in the room at this stage of our trip as we definitely made use of it. The hotel is located well with an attached mall and more shopping across the street. Unfortunately I also know that it is a quick cab ride away from a global doctor. ;-) We were here to visit our son who is studying abroad at Sichuan University. We were close enough to the subway that he could easily get to us. Two minor issues: our 8 year old found a used condom under the bed that had been missed by housekeeping. Also the breakfast buffet isn't the best and it is poorly laid out in a cramped area that gets too warm when the sun is out. Other than that the stay was really great.
Comment from Hotel Management
Feb 22, 2018 by Reginald Wang, Hotel Management
Dear Barry, Thank you so much for this wonderful review on your stay with us at Fraser Suites Chengdu. We apologize that we did not meet your expectation in terms of service and will continue to strive to improve and be as intuitive as possible. Thanks again for these comments and we do hope to have you back again. Sincerely, Reginald Wang
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

At City center which is much convenient.

Posted Feb 12, 2018
Easy to reach, checkout very quick, breakfast is normal and should have improvement for more Western food.
Comment from Hotel Management
Feb 13, 2018 by Reginald Wang, Hotel Management
Dear Francis, Thank you for this wonderful review. We are so happy you had a great stay experience and enjoyed our facilities and told us to improve breakfast for more western food. We look forward to your return visit. Sincerely, Reginald Wang
4 out of 5
by A verified traveler

Posted Feb 3, 2018 on Hotels
Comment from Hotel Management
Feb 5, 2018 by Reginald Wang, Hotel Management
Dear Guest, Thank you so much taking time to score for the stay experience. We knew we have a space and room to improve as your scored and try our best to meet up to your expectation. We do hope you got back again. Your Sincerely, Reginald Wang
5 out of 5
by A verified traveler

Great

Posted Jan 2, 2018 on Hotels
Good location, near to eating places. Wifi allows guests to use facebook and google.
Comment from Hotel Management
Jan 5, 2018 by Reginald Wang, Hotel Management
Dear Guest, Thank you so much for your fantastic review on your stay experience here at Fraser Suites Chengdu. We are so happy that you enjoyed yourself with service and location. we do hope you back to Chengdu. Your Sincerely, Reginald