Ratings based on 11 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
60% of guests recommend
3.9 Room cleanliness
3.4 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by Ahmad

This traveler left a rating score only Posted Mar 22, 2016 on Hotels
4 out of 5
by arab

This traveler left a rating score only Posted Feb 15, 2016 on Hotels
4 out of 5
by faten from من جده

لايقدر بتقيم ٥ نجوم اربعه كافى

Posted Feb 14, 2016 on Hotels
جيده لكن محتويات الحمام لشخص واحد مثال الشامبو والصابون والأدوات غير مكتملة لا يوجد فرش أسنان وأعواد إذن وقطن وغيره
4 out of 5
by Mike

This traveler left a rating score only Posted Feb 11, 2016 on Hotels
5 out of 5
by Yasser

Exllent

Posted Oct 9, 2015 on Hotels
Exllent
5 out of 5
by Majed from Riyadh KSA

Good

Posted Jul 31, 2015 on Hotels
Good . Just as expected . Nice weather in AL Hada
3 out of 5
by A verified traveler

excellent location . bad hotel

Posted Jul 29, 2015
the best about this hotel is the location which is in top of a high mountain in al hada area. securety in the gate is available . parking also is available. but the darkside of this hotel is much worse . during my check in process in the hotel the guy on the reception was unrespectful to me and was very unpolite . he did not even applogise which refect how unproffesional ge was . this first impression was true even to the cleaners in the room they did not show much proffessionalism when we asked from them anything. the room generally was fair enough but very old and need to be refurnished. my room had breakfast included and let me tell you this it was very boring with no change at all of the variety of food. i stayed for 5 nights and in the last day i only drink coffee with 2 pastries because every thing was the same and not good. the coffee bar in the GF was always empty and i had to wait for him long time or even enter the kithchen to find him . and much negative points over all you should expect to stay in 3 or even 2 stars hotel service but with 5 star location i will reconmend going to it if other major hotels are more expensive or not available . i advice the the main managment of merdian hotel braanches to have look to what is wrong with this hotel.
3 out of 5
by A verified traveler from Jeddah

Nice moutin location

Posted Dec 28, 2014
Reservation not recorded or found at the reception deck on arrival No complmentrary service to spg card holders
3 out of 5
by A verified traveler from yanbu

not impressed

Posted Jan 5, 2011
manager was away for one hour (waiting for check in) local staff was polite and courties
2 out of 5
by A verified traveler from Jeddah, Saudi Arabia

They do not know what service is...

Posted Jan 1, 2011
We stayed in the hotel for two nights and we experienced a range of disappointments: everything from inability to have a cup of coffee (they said that caffeine is banned in KSA, so only decaf was available) to the absence of buttons on the phone in the room, no phone numbers listed anywhere in the room. There was a menu to order to the room and there was no phone number. For everything we had to go down to the lobby and talk to the person at reception. They just fail to provide simple general information to the guests and level of service is low.