Ratings based on 37 Verified Reviews

3.2 out of 5
67% of guests recommend
3.6 Room cleanliness
3.2 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from California, USA

Unfriendly Front Desk

Posted Sep 6, 2017 on Orbitz
Pros: Location
Cons: Front desk staff, remodel especially doors and windows
I suggest that front desk employees get better training on people skill and how to be professional and helpful to their clients. Originally we booked two nights stay and then decided to extend our stay for additional five nights. We booked it through orbitz for better rate, we were told by the front desk staff that there was no record of our reservation and they require a printed voucher. With no access to a printer, a printed voucher was not possible. The Argentinian clerk refused the orbitz confirmation email. He totally ignored our questions, and proceeded to talk on the phone with someone. We assumed that he was calling someone regarding our reservation. Twenty minutes later, he was still on the phone and we were just standing there waiting for answer. It took literally for me to raise my voice and ask to see a manager, and was told there was no manager on duty during that time. Eventually we were given a room and were told that the problem was their main office that was not forwarding reservation to their specific hotel. I will never stay at that hotel, I will never stay at a place where I am not appreciated or simply greated. Front desk staff totally ignore clients, and will never acknowledge you even while standing in front of them waiting for someone to help. Wagner was the only friendly person there, but unfortunately he only worked a few nights while we were there....The staff should be sent to Ipanema Inn (Rio) to understand how hotel guest should be treated!
2 out of 5
by A verified traveler

dissapointing

Posted Apr 19, 2017
Pros: closeness to beach
Cons: the rooms.
place smells funky. small tv's, bed not comfortable. close to beach which is great.
3 out of 5
Recommended
for Everyone
by A verified traveler from Fairhope AL

Near everything, but room needs tô be remodeled.

Posted Nov 12, 2016
Pros: Near everything, nice lobby, nice breakfast, nice swimming pool
Cons: The room needs tô be remodeled, decorativos is from the 70s. Room is small, but not bad.
Location: Restaurants, beach, transportation.
4 out of 5
by ROBERTO

Bom para descansar

Posted Sep 13, 2017 on Hotels
Quarto grande, confortável e silencioso, porém com difícil acessibilidade devido ao grande número de escadas. Não há elevador, o que impede o acesso de pessoas mais idosas/ deficientes. Faltam alguns acessórios no quarto como apoio para malas e poltrona. Café da manhã gostoso e com bonita vista da praia de João Fernandes. Limpeza um pouco deficiente. Foi solicitada decoração especial para lua de mel no ato da reserva, mas o hotel não fez nada a respeito.
5 out of 5
by Wemerson from Belo Horizonte

Ótimo hotel.

Posted Aug 7, 2017 on Hotels
Bom hotel sempre limpo e organizado próximo a belas praias vistas maravilhosas.
4 out of 5
by MARCELA

Posted Jul 4, 2017 on Hotels
Maravilhoso, tirando as escadas, tudo perfeito, adorei. Voltarei em breve.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 26, 2017 on Hotels
4 out of 5
by Luiz

problema para fazer o check in

Posted Jun 10, 2017 on Hotels
boa mas o atendente queria o voucher e o aplicativo não me enviou, tive q passar um email solicitação pelo atendente do hotel, constrangedor
4 out of 5
by Nelma Lima

Renovação de votos 27 anos de casados

Posted May 27, 2017 on Hotels
Maravilhosa estadia!!!! TOP
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 2, 2017 on Hotels