Ratings based on 28 Verified Reviews

4.3 out of 5
83% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by Dushyant

Highly recommended

Posted Apr 17, 2017 on Hotels
Stunning views over the lake, large rooms with very friendly staffs.
3 out of 5
by A verified traveler from Ireland

Disappointing African Pride

Posted Mar 26, 2017
Pros: Location, situation,
Cons: There are too many issues with day to day service and management
Location: Ther is good shopping within a reasonable drive and a pleasant walk around the hotel lake
We had high expectations on arrival but were disappointed overall.The hotel occupies a lovely situation. ReceptionStaff were very pleasant and attentive throughout but there were too many issues. We had booked a lake view room but could barely see the lake. When we complained we were shown other rooms with no view until finally a room as specified was provided. However it immediately became obvious that there was an issue with a very noisy bathroom fan so we had to change rooms again. When my wife went to use the ironing board next day it collapsed and because the iron is permanently attached to it her arm was badly bruised for 5/6 days.The ironing board was acknowledged to be defective and taken away but no one apologised for the hurt or inconvenience over the 2 day stay. When checking out I indicated that our stay had been marred by these incidents but was largely ignored. Bar food was just acceptable.This standard of service is not in line with a 5 star provision. Management appear to take a back seat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
staff very friendly and helpful. Room very clean and comfortable. Lovely gardens in a quiet location
Comment from Hotel Management
Feb 9, 2017 by African Pride Irene Country Lodge Management TEAM, Hotel Management
Dear GUEST Thank you for your highly valued feedback. We will share your feedback with the TEAM Kind regards
3 out of 5
by Jane

Beautiful setting

Posted Jan 9, 2017 on Hotels
Nice room...Helpful concierge...But if you complain everyone just says shame and doesn't address the issue
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Dear Jane We are delighted to hear you enjoyed your recent stay at our beautiful property African Pride Irene Country Lodge and our sister property The Irene Dairy Farm. Thank you for your feedback regarding STAFF not attending to problems. Please contact us to rectify the problem and to forge a positive business relationship. We will most definitely share your feedback with the TEAM. Kind regards African Pride Irene Country Lodge Management TEAM
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 20, 2016 on Hotels
5 out of 5
by Paul from Cape Town

Posted Apr 5, 2016 on Hotels
We had a very nice relaxing stay. The location of the room ensured much needed tranquility.
Comment from Hotel Management
Apr 13, 2016 by Irene Country Lodge, Hotel Management
Dear Paul Thank you for your rating after your recent visit to African Pride Irene Country Lodge. Kind regards African Pride Irene Country Lodge Management TEAM
5 out of 5
by Michael

Posted Feb 25, 2016 on Hotels
Comment from Hotel Management
Feb 29, 2016 by Irene Country Lodge, Hotel Management
Dear Micheal Thank you for your rating after your visit to African Pride Irene Country Lodge. We hope to welcome you back soon. Kind regards African Pride Irene Country Lodge Management TEAM
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome stay

Posted Jan 20, 2016
Had a great stay at the ICC. Great, friendly service, excellent food. Really top draw!
Comment from Hotel Management
Feb 7, 2016 by African Pride Irene Country Lodge Management TEAM, Hotel Management
Dear Anonymous Thank you for your lovely comments regarding your recent visit to African Pride Irene Country Lodge. We will share your feedback with the TEAM and look forward to welcoming you back soon. Kind Regards African Pride Irene Country Lodge Management TEAM
4 out of 5
by A verified traveler

Ideal location for a ronantic couples weekend away

Posted Nov 1, 2015 on Hotels
Serene location, luxurious and inviting facilities. Friendly and service oriented staff. It made our romantic weekend away so special. Will definitely visit again!
Comment from Hotel Management
Apr 16, 2016 by Irene Country Lodge, Hotel Management
Dear Anonymous We take this opportunity to thank you for your valued feedback regarding your visit to African Pride Irene Country Lodge. We have shared your positive comments with the TEAM and look forward to your next visit. Kind Regards African Pride Irene Country Lodge Management TEAM
1 out of 5
by Annemarie from Klerksdorp

Unlikely to return

Posted Sep 16, 2015 on Hotels
Waiters during dinner was disappointing. Decided to eat elsewhere thereafter as meals are excluded from pricing. Forgot purchased items in room cupboard and yet await response from lost and found after numerous calls. Ambiance of grounds nice, good view from room, found the venue well located but overpriced in terms of value for money.
Comment from Hotel Management
Feb 10, 2016 by Irene Country Lodge, Hotel Management
Dear Annemarie Thank you for taking the time to write your feedback after your recent visit to African Pride Irene Country Lodge. The TEAM appreciates your feedback to assist us in constantly improving our service delivery. We profusely apologize for not living up to your expectations and your disappointing visit Kind Regards African Pride Irene Country Lodge Management TEAM