Pretty hotel, odd bathrooms, so-so front desk
Posted Oct 22, 2016
This appeared to be one of the better hotels in town. The lobby is gorgeous, but I wouldn't describe the rooms as comfortable. Our room was oddly shaped and the twin beds were pushed up against the bathroom curtain. Yes, curtain. There was a shower curtain separating the main room from the tub/sink and then a door to the toilet only. You can actually see from the shower into the bedroom. The food at the hotel was North America pricing where the other restaurants in walking distance were local pricing. This is a huge distinction because we felt like we were being cheated by Marriott - $20+ for a cold brunch versus full hot breakfast outside of the hotel for $10. The South African RAND is weaker than the dollar, so your money goes further... outside of the hotel. Marriott takes advantage of that in its restaurant. We didn't have dinner at the hotel for that reason. The staff was all very nice EXCEPT the front desk staff was a bit stand-offish and not as friendly as the other staff. Everyone else, cleaning, tours, drivers, servers were all terrific. We had an amazing trip to Capetown and Hoedspruit and the service there was top notch. Maybe the service in Johannesburg is different because it's the "big city"? That being said, we would stay here again because the room price was reasonable. There was nothing so special though that we just have to return, so we would probably try another property. This property is absolutely not a bad one. I am just reporting the downside.