Ratings based on 191 Verified Reviews

3.7 out of 5
79% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Uk

Our room wasn't ready for us checking at 7pm

Posted Jul 21, 2015
We just arrived at the hotel after flying from the UK, we waited for the shuttle from the airport for over an hour to finally arrive after 7pm to check in. The hotel was really busy dealing with conferences and the receptionist told us to sit and wait for our room as it's not clean yet. After over 30mins wait we were offered a double room instead of a twin we booked, or wait even longer due to the conferences. We finally got our room key about 9pm. The food, staff and room all fine at the hotel but we felt like our booking didn't count as we are 1 room and the conference matter more as they had hundreds of rooms. Wouldn't stop here again or recommend it to anyone, unless it was for a conference and not a leisure visit or stop over as this is the only type of customers that this hotel are bothered about.
4 out of 5
by A verified traveler

Transit at Johannesburg

Posted May 10, 2015 on Hotels
My stay was very pleasant except for the annoying power cut which resulted in me being moved to another room as I was too close to the noisy back up generator that had to be activated. The staff was quick to apologies and made the room transfer with no hassle what so ever.
3 out of 5
by A verified traveler

CKD Summit

Posted May 10, 2015 on Hotels
I stayed for only one night. It takes too long to get hot water in the shower and the shower rooms are too slippery.
4 out of 5
by Nicolette

This traveler left a rating score only Posted May 5, 2015 on Hotels
4 out of 5
by Stephen from Manchester

Good but needs improvement.

Posted Mar 30, 2015 on Hotels
Even though I made the booking with Hotels.com (and paid) over three months before my stay, the hotel had no record of me when I arrived. After a long day, this was irritating and unnecessary. After about half an hour, the management agreed to provide a room against a credit card imprint, and from then on, the stay was pretty good. By the time I left, an e-mail had been sent to me home PC confirming that the booking was found and that no additional extra would be taken. This aspect needs to be tidied up. The location is a busy conference centre on an extensive site, so golf carts take guests to and from reception.When I was leaving, I called for a cart but seven calls and two and a half hours later, I walked ten minutes to reception to check out, with no cart in evidence. I had agreed that in the circumstances, this "late" check-out was not a problem. Luckily, I was in no hurry to hit the road, so no harm done, but if I had been leaving for the airport, I would have been stressed! Needs a little polishing, but I would certainly stay there again.
4 out of 5
by Rando from Zürich

Comfortable Stay near OR Tamboo

Posted Mar 25, 2015 on Hotels
Quite and verry usefull
5 out of 5
for Everyone
by A verified traveler

15 Years ExperienceI

Posted Mar 18, 2015
Pros: See above.
Cons: Small details which they are always willing to consider.
Location: The beautiful, well laid out and meticulously maintained grounds are great for walking or reading, restaurants on site, a small mall nearby.
I have been staying at The Birchwood when arriving/departing on my annual visit to South Africa for the past 15 years. During this time it has grown in status and stature every year providing comfort, convenience, beauty, safety and friendly service all at 5 star level and a reasonable price. This year was no exception. I would not consider anywhere else. Looking forward to next year and more after that.
4 out of 5
by Elizabeth from Port Elizabeth

Interesting stay

Posted Mar 8, 2015 on Hotels
The stay was interesting. I was surprised at the size of the hotel. The room is clean and neat. The staff is friendly and counter service efficient. It was the first time I was carted around in a golf cart between my room and the main building. It was fine but I can imagine that it may be cold in winter. I would like to recommend that you put up a notice board / map which indicates the location of venues that also clearly display which workshops / conferences are held in each venue.
3 out of 5
by Federico from rome

quick stop in johannesburg

Posted Mar 3, 2015 on Hotels
Comfortable and with all the primary needs fully satisfied. Remark on wi-fi in the room, it was really unstable and sometime not usable.
5 out of 5
by Etta from Bloemfontein

awesome stay

Posted Feb 27, 2015 on Hotels
It was marvellous. I'm definitely going to stay there again