Ratings based on 205 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Sep 18, 2016
My husband was recovering from an operation the staff could not have been nicer , nothing was to much trouble for them . The shuttle was a god send.
Comment from Hotel Management
Sep 27, 2016 by Jaco S, Hotel Management
Dear Valued Guest, Thank you for providing us with feedback of your stay with us. We appreciate all feedback we receive from our guests. We are thrilled to hear you enjoyed good experiences with our staff while your husband was recovering from an operation, your feedback is very encouraging to us, we are also very happy to hear you found the shuttle to be helpful. We hope to welcome you back to our hotel. Yours in hospitality Faircity Management & Staff Mark Wernich General Manager
5 out of 5
by A verified traveler

Very nice hotel. Close to shopping center

Posted Sep 1, 2016
Indeed, the hotel is very nice, rooms are confortable, the food is great (test good congrats to the chief) and excellent staff, simpatic and helpfull. The location also good, very safe and close to the shopping mall mandela shopping center and main clinics in sandton..
Comment from Hotel Management
Sep 27, 2016 by Nonku , Hotel Management
Dear Valued Guest, Thank you for providing us with a great review of your experience with us, we thank you for your kind words and we appreciate your feedback. We are thrilled to hear you were so impressed by the excellent service from our staff, we like to call this “Service by design”. We are also very happy to hear you found the rooms to be nice and comfortable. We appreciate your comments about our location and the great food from our restaurant, I will pass these comments on to our Chef and his team. We hope to welcome you back to our hotel. Yours in hospitality Faircity Management & Staff Mark Wernich General Manager
2 out of 5
by A verified traveler

Posted Aug 24, 2016
Not a great stay. Would never stay there again. Food was good and chef is friendly.
Comment from Hotel Management
Sep 27, 2016 by Gm, Hotel Management
Dear Valued Guest, Thank you for providing us with feedback of your experience with us. We appreciate all feedback we receive from our guests. It seems that your stay was no that great, please be so kind to furnish me with details of what took place in my e-mail, grm.quatermain@faircity.co.za and I will attend to it. we are thrilled that you enjoyed the food and the great service from the Chef. We hope to welcome you back to our hotel. Yours in hospitality Faircity Management & Staff Mark Wernich General Manager
4 out of 5
by A verified traveler from New South Wales, Australia

Comfortable classy hotel with excellent staff

Posted Jul 29, 2016
Pros: Just about everything.
Cons: Fix the shower screen and leaky tub in room 209!
Location: Great location in quiet setting right in the middle of Sandton. Free shuttle around the area gives great access to businesses and shopping.
I felt instantly at home and comfortable. Staff were attentive and efficient. Room was large, comfortably furnished, clean and inviting. Lovely bed linen and towels. Good television, lighting and convenient desk for computer work. Only problem overall was shower screen leaked water copiously over the bathroom floor; when just the tub was used, water still somehow spilled onto the floor. Room service fast; food well prepared and tasty; delivered quickly and nice and hot. Breakfast buffet excellent with eggs to order very good and speedily prepared.
4 out of 5
by A verified traveler from Sydney

Very comfortable hotel near Sandton Centre

Posted Jun 30, 2016
Pros: The Faircity Falstaff Hotel was a boutique hotel with a friendly and homely ambiance. Staff very helpful. Shuttle bus service to airport appreciated
Cons: The shower screen over the bath allowed the water to flood the bathroom floor. Could the shower screen be enlarged to stop the water escaping.
Location: The Faircity Falstaff Hotel is located about 27 kms from OR Tambo Airport in an upmarket gated community area near Sandton Centre/Train Station.
I spent one night at the Faircity Falstaff hotel before a long flight home. The staff were friendly and welcoming. The room was clean and comfortable and I really enjoyed the king-sized super comfy bed and new, fluffy towels. I did find the panel of lights at the front door rather confusing but certainly not an issue. The grilled steak at dinner in the Sel Dining Room was delicious and the cooked breakfast the following morning excellent. The wait staff on both occasions were friendly and efficient. I used the shuttle bus from the OR Tambo Airport to the hotel and return. I also used the courtesy shuttle bus from Sandton Train Station to the hotel. The driver was punctual and polite on each occasion. I enjoyed my stay at the Faircity Falstaff Hotel and look forward to a return visit soon.
Comment from Hotel Management
by Nnku, Hotel Management
Dear Valued Guest, Thank you for providing us with feedback of your experience with us. We appreciate all feedback we receive from our guests. We are thrilled to hear you enjoyed good experiences with our staff and that you enjoyed your meals and the facilities of our hotel, we are also very happy to hear that you found our hotel shuttle to very courteous and useful. We hope to welcome you back to our hotel. Yours in hospitality Faircity Management & Staff Mark Wernich General Manager
4 out of 5
by Ndagi

Nice hotel but with horrible wifi experience

Posted Jun 18, 2016 on Hotels
Nice and comfy hotel but the wifi was atrocious. As a business traveler, this is a must have and I could not keep a sustained signal for more than 30 seconds at a time.
Comment from Hotel Management
by JacoS, Hotel Management
Dear Valued Guest, We are thrilled to hear of your recent stay with us, whilst we are happy that you found our hotel to be nice and comfy we are equally disappointed that you were not able to take advantage of our complimentary WI-FI service, I am pleased to inform you that our WI-FI has since been updated with new fibre. We look forward to hosting you again in the near future. Yours in hospitality General Manager Mark Wernich
5 out of 5
by A verified traveler from White River, South Africa

Very well managed and well maintained hotel.

Posted Jun 13, 2016
Location: In a quiet street just off Rivonia road. 5 mins from Sandton City.
Hotel was superbly managed. Staff were excellent. Facilities great for a 4 star hotel. Location is very good. Sleep quality good.
Comment from Hotel Management
Jul 28, 2016 by Nonku, Hotel Management
Dear Valued Guest, Thank you for providing us with feedback of your experience with us. We appreciate all feedback we receive from our guests. We are thrilled to hear you enjoyed good experiences with our staff, we are also very happy to hear that you found our hotel facilities to be enjoyable. We hope to welcome you back to our hotel. Yours in hospitality Faircity Management & Staff Mark Wernich General Manager
5 out of 5
by A verified traveler

Perfect position for business in Sandton

Posted Jun 12, 2016
This is a real gem very close to the sandton CBD and to shops. Well priced with good sized rooms. I will certainly stay here again.
Comment from Hotel Management
Jul 28, 2016 by Nonku, Hotel Management
Dear Valued Guest, Thank you for taking time to review our hotel, we are thrilled to hear of your great stay with us. We look forward to welcoming you back to our hotel in the near future. Yours in hospitality Faircity Hotels Staff & Management General Manager Mark Wernich
4 out of 5
by Nicholas

Posted Jun 11, 2016 on Hotels
Comment from Hotel Management
by JacoS, Hotel Management
Dear Valued Guest, Thank you for choosing to stay with us and proving us with your valuable feedback. We hope to host you again in the near future General Manager Mark Wernich
4 out of 5
by Maria from Miami

Confortable hotel and good service.

Posted May 30, 2016 on Hotels
Good hotel.
Comment from Hotel Management
by JacoS, Hotel Management
Dear Valued Guest, Thank you for your review of our hotel, we are thrilled to hear of your great stay with us. We look forward to hosting you again in the near future. General Manager Mark Wernich