Dear PatrickMany thanks for the excellent feedback we are so pleased to have delivered on your expectations.We look forward to welcoming you back to the Premier Hotels Morningside SandtonPhillip MeyersGeneral Manager

Dear SamuelThank you for reaching out to us. Your feedback is important to us.

Dear Anonymous , Many thanks for the excellent feedback which is so very much appreciated. I would howeverreally appreciate it if you have any specifics on where we fell short of achieving the perfect score asthis would certainly help us in achieving our goal of exceptional customer service. Thank you andwe look forward to seeing you again at Morningside Sandton. Phillip Meyers General Manager

Dear,Nevashen,Many thanks for the score feedback and for taking the time to let us know, it is so very muchappreciated. The positive feedback is vital to us and helps reinforce our endeavours to deliverexceptional customer service.We look forward to welcoming you back to Morningside SandtonRegards,Phillip MeyersGeneral Manager

Dear Christine, Many thanks for the excellent score feedback we do so appreciate you taking the time rating us,we are pleased to have delivered on your expectations.We look forward to welcoming you back to Morningside Sandton very soon Phillip MeyersGeneral Manager

Good day IsaacThank you for staying with us. We are glad you enjoyed your stay, We looking forward to having you stay with us once again.

Dear BrittMany thanks for the feedback and for taking the time to let us know, it is so very much appreciated. The positive feedback is vital to us and helps reinforce our endeavours to deliver exceptional customer service. I will thank Barbra and the Team.We look forward to welcoming you back to Morningside SandtonKind Regards,

Dear Tione, Many thanks for the excellent feedback which is so very much appreciated. I would however really appreciate if you have any specifics on where we fell short of achieving the perfect score as this would certainly help us in achieving our goal of exceptional customer service. Thank you and we look forward to seeing you again at our little "Oasis" here in Morningside. Phillip Meyers General Manager

Dear Valued Guest,Many thanks for the excellent feedback we are so pleased to have delivered on your expectations. We look forward to welcoming you back to our little "Leafy Oasis" here in Morningside. Warmest regards Nonku Sithole Guest Relations Manager

Dear Shola,Thank you for the wonderful feedback, it is highly appreciated. We are delighted to hear that you had a lovely stay and we look forward to hosting you again soon.Kind RegardsGuest Relations Team.

Dear Hoyt, Many thanks for the feedback and so very pleased you enjoyed your stay with us. I do however notice that we didn’t achieve the 5 Star rating that we strive to achieve and would appreciate any feedback you may have on where we did not make the perfect score. We look forward to welcoming you back to our little oasis in Morningside very soon. Peter Davidson General Manager

Dear Peter, Many thanks for the feedback and so very pleased you enjoyed your stay with us. I do however notice that we didn’t achieve the 5 Star rating that we strive to achieve and would appreciate any feedback you may have on where we did not make the perfect score. We look forward to welcoming you back to our little oasis in Morningside very soon. Peter Davidson General Manager

Dear Hippolyte, We appreciate your great review, thank you. We do hope that you will visit us again in the near future. Warm regards Nonku Sithole Guest Relations Manager

Dear Valued Guest, We appreciate your great review, thank you. We do hope that you will visit us again in the near future. Warm regards Nonku Sithole Guest Relations Manager

Dear Valued Guest, Thank you for writing to us, you feedback has been duly noted and will be passed on to the relevant department for consideration. We do hope that you will visit us again in the near future. Warm regards Nonku Sithole Guest Relations Manager

Dear Jaqueline, Thank you for your honest and valued feedback. We appreciate you bringing this to our attention and assure you that these concerns have been addressed by the team. We are delighted to read that you were relaxed in our tranquillity. We look forward to hosting you in the near future. Kind Regards Nonku Sithole Guest Relations Manager

Dear Daniel, We appreciate your great review, thank you. We do hope that you will visit us again in the near future. Warm regards Nonku Sithole Guest Relations Manager

Dear Bantu Thank you for rating us. We are really pleased to know that you will stay at our hotel again. We are glad to here that our staff were friendly. regards, Precious Mureverwi Front Office Manager

Dear Anonymous Thank you for your wonderful feedback. We are happy to know that our staff were helpful and friendly. regards, Precious Mureverwi Front Office Manager

Thank you for your feedback

Dear Joan, Thank you for choosing to stay with us and for your great and valued feedback. Your comments are duly acknowledged and appreciate you bringing this to our attention. We look forward to welcoming you back in the near future. Warm regards Nonku Sithole Guest Relations Manager

Thanks for the amazing review, Gerhrd! It's excellent your time with us was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you! Have a stellar day! Kind Regards Nonku Sithole Guest Relations Manager

Dear Peter, Thank you so much for your fantastic review! We look forward to you visiting us again in the not too distant future. Warm regards Nonku Sithole Guest Relations Manager

Dear Valued Guest, Than you for your valuable feedback, it is highly appreciated. We are delighted to read that you found our hotel to be quite and private, we have taken note of your comments regarding the breakfast and have shared these with the Chef for consideration. We hope to host you again in the near future. Kind Regards Nonku Sithole Guest Relations Manager

Dear Ian, Dear Ignacio, Thank you for choosing to stay with us and for taking the time to rate our hotel. We appreciate the favourable five star rating of our property, it is an indication that you have really your stay with us and that is what we like to see. We look forward to welcoming you back to our hotel. Kind Regards Shaun Wheeler General Manager

Dear Jaacueline, We are thrilled you enjoyed your stay with us and thank you so much for your fantastic review! Please visit us again in the not too distant future. Kind Regards Shaun Wheeler General Manager

Dear Julienne, We are thrilled your enjoyed your stay with us and thank you so much for your fantastic review about our friendly staff! Please visit us again in the not too distant future. Kind Regards Shaun Wheeler General Manager

Dear Anonymous Thank you for the wonderful feedback. Kind regards, Precious Mureverwi Front Office Manager

Dear Jaqueline We are delighted to read your feedback. Thank you for taking your time to write this review. We are glad you had a wonderful stay with us. Regards Precious Mureverwi Front Office Manager

Dear Elsa Thank you for your lovely feedback. It is always wonderful to receive delightful feedback. We are happy you had a wonderful stay. Regards Precious Mureverwi Front Office Manager

Dear Khaalid Thank you for the wonderful review. We hope to welcome you back to our hotel in the near future.

Dear Valued Guest, Thank you for choosing to stay with us, we are happy to read that you enjoyed your stay with us. we look forward to hosting you again soon. Yours in Hospitality Management and staff General Manager Shaun Weeler

Dear Valued Guest, Thank you for taking the time to write a positive review, we are happy to assist in anyway here at the Faircity Falstaff hotel. We are also pleased to hear about your positive dining experience. We will be sure to communicate with our talented receptionist Precious Dube and our always passionate guest relations manager Nonku Sithole. Yours in hospitality Faircity Management & Staff Mark Wernich General Manager

Dear Valued Guest, Thank you for taking the time to leave a review, your feedback is greatly appreciated. Our passionate and enthusiastic Housekeeping team will be pleased to hear that the cleanliness of the facilities were up to standard. We do however apologise for the situation involving the carpets, and the relevant departments will be notified. Thank you for making use of our complimentary shuttle services, we are pleased that they are able to fulfil their function. Yours in hospitality Faircity Management & Staff Nonku Sithole Guest Relations Manager

Dear Valued Guest, Thank you for leaving a review for our Falstaff Property, we sincerely appreciate the feedback. We would like to take the time to apologise for the disruptions of other guests during your stay with us. We would also like to apologise for the problems concerning your wash basin as well as during your breakfast experience. We appreciate you brining these issues to light, our skilled and enthusiastic maintenance team will look into the issues discussed. As well as our turndown team that deals with the plugs as well as everything else being in the right place before guest check in. Thanks again for taking the time, Yours in hospitality Faircity Management & Staff Nonku Sithole Guest Relations Manager

Dear Mark, Thank you so much for taking time to write a review of our hotel, your feedback is really appreciated. It is pleasing to note that you enjoyed great service from our friendly staff and that the price was fair. We have taken note of your feedback regarding the shower in the bath and have passed it onto the relevant department for implementation. We hope for an opportunity to host you again in the near future. Yours in hospitality Faircity Management & Staff Nonku Sithole Guest Relations Manager

Dear Valued Guest, Thank you for choosing us as your preferred partner, we really appreciate your feedback and hope to host you again in the near future. Yours in hospitality Management and Team Nonku Sithole Guest Relations Manager

Dear Valued Guest, Thank you for taking to time to write such a comprehensive review of our establishment, your feedback is much appreciated in all respects. We regret hearing about the negative impact the shower issues had on your stay as well as the WIFI problems. I also apologise for the problem not being solved during your stay when it would have benefited you. We take these issues seriously and will look into solving them through our enthusiastic and capable maintenance staff. We appreciate your use of our complimentary shuttle; we strive to make the process as efficient as possible and will look into the +20 minutes waiting time. We are however glad to hear about an efficient and effective check in process, we take pride in training our staff to truly represent Faircity’s ethos of “Service by Design.” Lastly, if you do decide to stay with us again we would be happy to place you in a room with a more unspoilt and sunny view. Yours in hospitality Faircity Management & Staff Nonku Sithole Guest Relations Manager

Dear Manish, Thank you for taking time to provide us with feedback on your recent stay with us. Your comments are highly appreciated. We are happy to hear that you enjoyed your stay with us and that you were taken care of by our friendly staff. we are also pleased to note that the shuttle service was beneficial to you. We look forward to hosting you again in the near future. Yours in hospitality Faircity Management & Staff Mark Wernich General Manager