Ratings based on 10 Verified Reviews

3.5 out of 5
70% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Restful & Relaxing

Posted Oct 31, 2016
Pros: It was quiet and clean.
Location: There are several good restaurants ranging from fast food to sit-down available. There is not much for shopping but we did not require that.
We had a two-bedroom, fully furnished apartment. The beds were very comfortable and the bathroom was very clean. The rooms are spacious and we did not feel cramped for space at all. It was hot and the air cons worked very well in both bedrooms. It was also quiet and we felt very safe and relaxed in their location.
4 out of 5
Recommended
for Everyone
by A verified traveler from beekshire, England

Excellent and comfortable hotel

Posted Sep 1, 2016
Nice comfortable hotel, friendly staff alround. Clean and luxurious bedding. In a busy place and can be noisy especially at night. We are happy with everything
5 out of 5
Recommended
for Everyone
by A verified traveler from Botswana

Restful/Relaxing

Posted Jul 21, 2016
Pros: Beds are very comfortable, rooms are clean, including the bathrooms. The rooms are very spacious as well.
Location: We are not generally looking for things to do nearby when we stay here but they are relatively close to the N1 so that is not a problem.
Our family stayed here after a full day of shopping. We arrived later in the evening but all was in order and check-in was quick and seamless. We love staying here because they have very roomy apartments where we are able to rest, relax, and feel at home at a price that does not break the bank. TV and WiFi all work well. The beds are very comfortable and we rest well. There is minimal noise and we feel very secure. We will return again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2016
Pros: close to Gautrain and Dross bar/restaurant which was good
Cons: Bathroom looked tired
Just what we wanted. Only downside was the noise from traffic early in the morning
5 out of 5
Recommended
for Everyone
by A verified traveler from Botswana

Great Overnighrt

Posted Sep 9, 2015
Pros: The rooms were very spacious and comfortable.
Cons: A little better signage. We arrived around 7 in a rainstorm. The entrance was not well-lit and we had to circle the loop a time or two.
Location: Good restaurants nearby.
Our family stayed at the hotel after picking up my wife from OR Tambo.It was a great venue with plenty of room and very comfortable. The rooms were very clean and, although the bed seemed a little hard with so much exhaustion we slept very well.
5 out of 5
Recommended
for Everyone
by A verified traveler from ZA

Home away from home

Posted Jan 5, 2015
Beautiful apartment style accommodation with modern clean facilities and very well positioned. It felt like you were in your own home and the people in the other units felt like neighbors, shouting the occasional good morning. Definitely will come back again!
Comment from Hotel Management
Mar 7, 2015 by Charmaine, Hotel Management
Dear cute-Elizabeth Thank you very much for your positive comments with regards to our apartments. We are so happy that you felt at home. We will be looking forward to hosting you at Grosvenor Gardens again in the near future.
1 out of 5
by A verified traveler

Very bad services and hotel conditions

Posted Jun 9, 2014
Pros: Nothing.
Cons: I would not stay there again.
Location: Not much but is closer to metro station, few restaurants and a little plaza.
I would not recommend this hotel to anyone, our EXPERIENCE was terrible. Room was not clean, bathroom very dirty its ceiling very dirty and without much care, bath towels were dirty with holes, dirty sheets and were almost never changed, we found the doors of our room unlocked and no one was able to give us an explanation, we bought water for consumption and it disappeared we complained and still they wanted to sell us water instead of replacing it for us. There was no hotel manager who could help as quickly as possible so our stay was very unpleasant.This hotel has nothing of a 4-star hotel, friends do not be fooled.
Comment from Hotel Management
Mar 7, 2015 by Charmaine, Hotel Management
Dear Guest Thank you for your comments. I can assure you that our staff has been replaced and we now have a Front Office Manager who will be able to assist with all guest comments. We have also changed our cleaning company and can assure you that the cleanliness has improved. We would like for you to return to see the change for yourself.
1 out of 5
by Jackie from Earth

Do yourself a favour and find somewhere else

Posted Feb 28, 2013
Pros: I most enjoyed leaving
Cons: See above
Location: As stated above
If you wish to use the internet, this hotel has one but it does not have sufficient bandwidth, you will waste hours trying to connect. The curtain rail in my room was in the form of a 2 inch steel bar held at both ends by two hooks but free to slide. This bar supported a large curtain with 3in hoops at the top, needless to say when I pulled the curtain the hooks jammed on the steel bar, the bar slid out of its hook and luckily narrowly missed my head. The traffic noise in my room was dreadful as the hotel is close to a major road. The hotel is located next to a restaurant called " Dross" , I will say no more. The hotel is also located off the main shopping area leaving you with about 1 km walk. If you want to stay in this area of town try the Hotel Protea which is far better. No I am not on commission and have no connection with the Protea.
2 out of 5
by marc from h

Décevant

Posted Apr 14, 2014
Hôtel appart. La surface est correct mais la salle de bain très petite. Très peu de confort fourni, la propriété n'est pas toujours irréprochable (joints de douche, balai de toilette très usé et marqué, poussière ici et là) et l'état des équipements laisse à desirer, comme cette télécommande entourée de scotch qui ne marche plus. L'intendance se limite à une personne de bonne volonté mais débordée. En résumé, comparé à d'autre hôtel de la ville et de Johannesburg, vous pouvez vous enfuir.
3 out of 5
Recommended
for Everyone
by Gom from Montrouge

Correct

Posted Oct 15, 2013
Pros: Situation geographique
Cons: Linge de toilette insuffisant
1 serviette de toilette par personne me parait etre un minimum Studio propre