Very bad services and hotel conditions
Posted Jun 9, 2014
I would not recommend this hotel to anyone, our EXPERIENCE was terrible. Room was not clean, bathroom very dirty its ceiling very dirty and without much care, bath towels were dirty with holes, dirty sheets and were almost never changed, we found the doors of our room unlocked and no one was able to give us an explanation, we bought water for consumption and it disappeared we complained and still they wanted to sell us water instead of replacing it for us. There was no hotel manager who could help as quickly as possible so our stay was very unpleasant.This hotel has nothing of a 4-star hotel, friends do not be fooled.
Comment from Hotel Management
Mar 7, 2015 by Charmaine, Hotel Management
Thank you for your comments. I can assure you that our staff has been replaced and we now have a Front Office Manager who will be able to assist with all guest comments. We have also changed our cleaning company and can assure you that the cleanliness has improved.
We would like for you to return to see the change for yourself.