Ratings based on 120 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

great service

Posted Mar 14, 2017
it was our anniversary . We were treated to an upgrade of out room . Dinner was great as was breakfast we aslo had a late check out , and enjoyed the afternoon relaxing at th hotel before leaving
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
relaxation clean hotel good food nice hotel near the zoo
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2017
Relaxation Clean Good location Good staff Perfect food
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 11, 2017
Amazing hotel experience. Excellent facilities and staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, Ca

Not your typical Four Seasons.

Posted Dec 23, 2016
Pros: Location, grounds and safety of hotel. Front desk and concierge staff.
Cons: A lot, this hotel needs major hospitality and consistency issues to be resolved as it does not represent the Four Seasons brand.
Stayed at this property for 2 nights with 2 other people, 2 rooms total. The standard, quality and service does not represent the Four Seasons brand. Rooms are good quality, modern but again not what you expect from the brand. The bathroom amenities are sub par, a local African product line, not L'Occitane and the lack of quality is apparent. The hotel restaurants lack efficiency, and good service. Staff is unresponsive, does not notice the details and lacks elementary hospitality attributes of a 5 star (presumed) hotel. Service at the pool is horrible, waited 20 minutes for bar attendant to arrive, served us drinks in dirty plastic glasses (the plastic part is fine since we are at a pool) but the dirty part is unacceptable, never to be seen again (guess we only were going to have one drink each). Grounds of hotel are nice, clean and security and safety are without complaint. Front desk staff and concierge are very helpful and willing to provide recommendations and suggestions on what to do, where to go and where to eat. Housekeeping service, again, subpar for the Four Seasons Brand (sloppy, amenities not replenished as needed, coffee maker not cleaned, Nespresso pods not replaced, etc.) I guess it is the best hotel in Johannesburg, but it is not Four Seasons standard, so if you stay there, do not expect Four Seasons consistency and hospitality.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, D.C.

Fabulous hotel with extraordinary service

Posted Nov 27, 2016
Pros: Everything-particularly the attendant staff, beautiful grounds in an intimate setting, and large size-rooms. Everyone was so caring and thoughtful.
Location: WITS university, great restaurant--the hotel recommended Moyo (super food) on the Zoo lake, the Zoo,
From start to finish, the Four Seasons in Westcliff was superb--excellent service, beautiful grounds, and caring staff. It met the mark of the Four Seasons brand. The food at the Flame restaurant and deli was first-rate and the spa experience was extraordinary. A must- stay during your visit to Johannesburg.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 11, 2016 on Hotels
3 out of 5
by A verified traveler

Romantic repose

Posted Nov 10, 2016 on Hotels
Check-in was disastrous. They tried valiantly to remedy the situation - but first impressions!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 9, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 6, 2016 on Hotels