The bedding was not completely clean, I could actually see stains on them and I thought that was quite disgusting. The pillows were hard as well. However I thought everything else was great. For someone who is tiny I thought the bathroom was also very tiny and restricted movement. However the overall stay was pleasant and we got a good nights rest.
Comment from Hotel Management
May 14, 2016 by Bernice van Zijl, Hotel Management
Good morning Osmond,
Thank you for your review. At the outset I must apologize for the bad experience during you last visit at hotel 224, it was brought to management's attention to resolve. It is our goal to delight and offer best customer service to all our guests but should we fail to do so we endeavour to rectify our mistakes.
I assure you that since your departure, I have discussed the issues with the relevant housekeeping Management concerned to ensure that we do not have a recurrence. Thank you for bringing the indecent to our attention.