Pre-paid breakfast and despite being shown evidence both the Hotel staff clerk and then the hotel manager refused to credit my account. Both staff clerk and hotel manager were condescending in attitude. This treatment ruined an otherwise pleasant stay.
Comment from Hotel Management
Oct 7, 2016 by ValentinaMarmouget, Hotel Management
Warm greetings from Hyatt Regency Johannesburg!
We would like to take this opportunity to thank you for sharing your most recent experience with us and we are glad that it was overall a positive one! We were however disappointed to read that you encountered certain issues while staying with us, all of your comments have been noted and will most definitely be shared and addressed with our teams.
We do hope to welcome you back to our hotel in the near future.
The Hyatt Regency Johannesburg Team