Indoor pool, sun loungers

Reviews of InterContinental Johannesburg O.R Tambo Airport, an IHG Hotel

5 out of 5
InterContinental Johannesburg O.R Tambo Airport, an IHG Hotel
Opposite Int'l Arrivals Hall, O.R. Tambo International Airport, Kempton Park, Gauteng

Reviews

9.4

Exceptional

Rating 10 - Excellent. 702 out of 906 reviews" "
Rating 8 - Good. 145 out of 906 reviews" "
Rating 6 - Okay. 35 out of 906 reviews" "
Rating 4 - Poor. 17 out of 906 reviews" "
Rating 2 - Terrible. 7 out of 906 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff friendliness and help
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Traveled with partner
Easy, safe walk from airport. Well prepared food in the restaurant. Kind staff.
Stayed 3 nights in Apr 2024
Response from BeautyL on Apr 24, 2024
Dear Elizabeth.We are delighted to read your feedback. The team will be thrilled to hear these kind words. It’s truly our pleasure to be of service to you. On behalf of all management and employees at the hotel, we would like to thank you sincerely for positive feedback provided. It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.I could not agree with you more with regards to the convenience of the hotels location being only 68.7 meters away from the International Arrivals hall, which really makes your on route transit stop over hassle free and very convenient after a long flight.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one. The entire team will be looking forward to welcoming you back in South Africa.Kind regards, Beauty Lebelo, Guest Relations Manager.

10/10 Excellent

Douglas

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from BeautyL on Apr 16, 2024
Dear Douglas.Thank you for taking some time out of your day to post feedback regarding our lovely hotel - appreciated.It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one. We hope that you will give us the opportunity to serve you again in the future.Kind regards, Beauty Lebelo, Guest Relations Manager.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient Friendly employees and great breakfast
Stayed 1 night in Apr 2024
Response from BeautyL on Apr 15, 2024
Dear Patricia.Thank you for taking some time out of your day to post feedback regarding our lovely hotel - appreciated.It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one. I could not agree with you more with regards to the convenience of the hotels location being only 68.7 meters away from the International Arrivals hall, which really makes your on route transit stop over hassle free and very convenient after a long flight.Your feedback ensures that we remain on our toes and remained customer focused.We hope that you will give us the opportunity to serve you again in the future.Kind regards, Beauty Lebelo, Guest Relations Manager.

10/10 Excellent

Ermilo, Laredo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Service excellent !!!
Stayed 1 night in Mar 2024
Response from BeautyL on Mar 27, 2024
Dear Ermilo.Thank you for choosing the InterContinental Johannesburg OR Tambo as your hotel of choice for your travels to Johannesburg.On behalf of all management and employees at the hotel, we would like to thank you sincerely for positive feedback provided. It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.Your feedback ensures that we remain on our toes and remained customer focused.Thank you once again for your feedback and for recommending my hotel and I do hope that we can give you the warm welcome once again in the not too distant future. Kind Regards.Beauty Lebelo.Guest Relations Manager.

10/10 Excellent

Adekemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Elsabe van der Merwe on Mar 23, 2024
Dear Adekemi Thank you for taking the time to tell us about your experience at InterContinental Johannesburg OR Tambo Airport hotel and for rating us a wonderful 5 out of 5 rating.We look forward to welcoming you bac in the not too far distance.Kind RegardsElsabe van der MerweQuality Assurance Officer

10/10 Excellent

Yaw

Stayed 1 night in Feb 2024
Response from BeautyL on Feb 26, 2024
Dear Yaw.Thank for taking the time to leave a review on InterContinental Johannesburg O.R. Tambo Airport hotel following your most recent visit.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.We know you have many choices when it comes to lodging and we hope you will continue to choose us for your future travel needs.Kind regards.Beauty Lebelo.Guest Relations Manager.

10/10 Excellent

judith, White Plains

Liked: Property conditions & facilities
Perfect location for catching a next day connecting flight. Food and staff first rate.
Stayed 1 night in Feb 2024
Response from BeautyL on Feb 19, 2024
Dear Judith.Thank you for taking the time to tell us about your experience at InterContinental Johannesburg O.R. Tambo Airport hotel.On behalf of all management and employees at the hotel, we would like to thank you sincerely for positive feedback provided. As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.I could not agree with you more with regards to the convenience of the hotels location being only 68.7 meters away from the International Arrivals hall, which really makes your on route transit stop over hassle free and very convenient after a long flight.The entire team will be looking forward to welcoming you back in Gauteng.Sincerely.Beauty Lebelo.Guest Relations Manager.

10/10 Excellent

Joan, MISSISSAUGA

Liked: Amenities
Clean, all staff extremely professional and friendly. The rooms are spacious
Stayed 1 night in Feb 2024
Response from BeautyL on Feb 15, 2024
Dear Joan.Thank you for choosing the InterContinental Johannesburg OR Tambo as your hotel of choice for your travels to Johannesburg. On behalf of all management and employees at the hotel, we would like to thank you sincerely for positive feedback provided.I am pleased that the efficiency of the Intercontinental O.R. Tambo Airport Hotel staff is impressive to you. We are constantly raising the bar on the levels of service we can offer to our guests and getting this kind of feedback affirms that great service does not go unnoticed. Your feedback ensures that we remain on our toes and remained customer focused.I do hope that we can give you the warm welcome once again in the not too distant future. Kind Regards.Beauty Lebelo.Guest Relations Manager.

10/10 Excellent

Douglas

Liked: Cleanliness
Nosizi receptionist is outstanding
Stayed 1 night in Feb 2024
Response from BeautyL on Feb 15, 2024
Dear Douglas.Thank you for taking some time out of your day to post feedback regarding our lovely hotel - appreciated.It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.The entire team will be looking forward to welcoming you back in South Africa.Kind regards, Beauty Lebelo, Guest Relations Manager.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Surroundings outside not great
Stayed 1 night in Feb 2024
Response from BeautyL on Feb 3, 2024
Dear Carol.Thank you for taking some time out of your day to post feedback regarding our lovely hotel - appreciated.It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one. We know you have many choices when it comes to lodging and we hope you will continue to choose us for your future travel needs.Kind regards,.Beauty Lebelo.Guest Relations Manager.

10/10 Excellent

Lyzette

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience
Stayed 1 night in Jan 2024
Response from BeautyL on Feb 2, 2024
Dear Lyzette.Thank you for taking some time out of your day to post feedback regarding our lovely hotel - appreciated.It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.The entire team will be looking forward to welcoming you back in South Africa.Kind regards, Beauty Lebelo, Guest Relations Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely.
Stayed 1 night in Jan 2024
Response from BeautyL on Jan 29, 2024
Dear Nicholas.We are delighted to read your feedback. The team will be thrilled to hear these kind words. It’s truly our pleasure to be of service to you. On behalf of all management and employees at the hotel, we would like to thank you sincerely for positive feedback provided. As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.We hope you will continue to choose us for your future travel needs.Kind regards, Beauty Lebelo, Guest Relations Manager

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Elsabe van der Merwe on Mar 23, 2024
Dear RobertThank you for taking the time to leave a review on InterContinental Johannesburg O.R. Tambo and thank you also for rating us a spectacular 5 out of 5 rating.We appreciate your feedback and look forward to your next visit.Kind RegardsElsabe van der MerweQuality Assurance Officer

4/10 Poor

Haeseung

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is not the intercontinental facility that you would expect. But the staff was very professional and nice.
Stayed 1 night in Jan 2024
Response from BeautyL on Jan 23, 2024
Dear Haeseung.Thank you for choosing the InterContinental Johannesburg OR Tambo as your hotel of choice for your travels to Johannesburg.Following from the review you have just submitted for the Intercontinental hotel in South Africa at the Airport. I noticed that we could improve in some of our facilities. As we continuously strive for all our guests to have a memorable, relaxing and effortless stay with. Is there anything in particular that we could have done differently to enhance this experience for you?It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.We know you have many choices when it comes to lodging and we hope you will continue to choose InterContinental for your future travel needs.Yours In Hospitality.Beauty Lebelo.Guest Relations Manager.

8/10 Good

Nazrhana, Harare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient for an overnight stay super close to the airport you just walk there .
Stayed 1 night in Jan 2024
Response from BeautyL on Jan 22, 2024
Dear Nazrhana.Thank you for taking some time out of your day to post feedback regarding our lovely hotel - appreciated.It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.We could not agree with you more with regards to the convenience of the hotels location being only 68.7 meters away from the International Arrivals hall, which really makes your on route transit stop over hassle free and very convenient after a long flight.The entire team will be looking forward to welcoming you back in South Africa.Kind regards, Beauty Lebelo, Guest Relations Manager.

10/10 Excellent

Lodewyk, Lenoir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BeautyL on Jan 22, 2024
Dear Lodewyk.Thank you for taking the time to leave a review and for rating us a wonderful 05 out of 05 rating.We are hospitality professionals who pride ourselves on delivering world class service and by receiving a full house of 05, affirms that great service do not go unnoticed.Thank you once again for your review and we look forward to your next visit.Kind Regards.Beauty Lebelo.Guest Relations Manager

6/10 Okay

Melia, Willow Springs

Stayed 2 nights in Jan 2024
Response from BeautyL on Feb 12, 2024
Dear Melia.Thank you for choosing the InterContinental Johannesburg OR Tambo as your hotel of choice for your travels to Johannesburg.Following from the review you have just submitted for the Intercontinental hotel in South Africa at the Airport.I noticed that we could improve in most of our areas due to the score of 3/5 that we have received. As we continuously strive for all our guests to have a memorable, relaxing and effortless stay with us.Is there anything in particular that we could have done differently to enhance this experience for you?It is our goal to consistently provide superior service and accommodations and your comments are very important to us.The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.We know you have many choices when it comes to lodging and we hope you will continue to choose InterContinental for your future travel needs.Yours In Hospitality. Beauty Lebelo.Guest Relations Manager.

4/10 Poor

SWISS HOUSE

Stayed 1 night in Jan 2024
Response from BeautyL on Jan 18, 2024
Dear Swiss House.Thank you for your recent stay with us. Following from the review you have just submitted for the Intercontinental hotel in South Africa at the Airport. I noticed that we could improve in most of our areas due to the score of 7/10 that we have received.As we continuously strive for all our guests to have a memorable, relaxing, and effortless stay with. Is there anything that we could have done differently to enhance this experience for you?It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.We know you have many choices when it comes to lodging and we hope you will continue to choose InterContinental for your future travel needs.Yours In Hospitality. Beauty Lebelo.Guest Relations Manager.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to the airport for a stopover between flights.
Stayed 1 night in Jan 2024
Response from BeautyL on Jan 16, 2024
Dear Valued Guest.Thank you for taking the time to post your recent stay with us. I am delighted to hear that you enjoyed your stay with us in our elegantly appointed rooms to that of our culinary offering in our Quills restaurant which is open 24 hours and our overall service which we strive to exceed at every opportunity. I could not agree with you more with regards to the convenience of the hotels location being only 68.7 meters away from the International Arrivals hall, which really makes your on route transit stop over hassle free and very convenient after a long flight.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.I look forward to welcoming you back to InterContinental OR Tambo Hotel in the not too distant future.Kind Regards.Beauty Lebelo.Guest Relations Manager.

8/10 Good

Peter

Stayed 1 night in Jan 2024
Response from BeautyL on Jan 10, 2024
Dear Peter.Thank for f taking the time to leave a review on InterContinental Johannesburg O.R. Tambo Airport hotel following your most recent visit and thank you for fantastic score.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.We know you have many choices when it comes to lodging and we hope you will continue to choose us for your future travel needs.Kind Regards.Beauty Lebelo.Guest Relations Manager.

8/10 Good

Jacqueline, Wheaton

Traveled with group
Liked: Amenities, property conditions & facilities
This hotel is on the airport property so it’s very convenient.
Stayed 1 night in Oct 2023
Response from BeautyL on Jan 9, 2024
Dear Jacqueline.Thank you for taking some time out of your day to post feedback regarding our lovely hotel - appreciated.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.I could not agree with you more with regards to the convenience of the hotels location being only 68.7 meters away from the International Arrivals hall, which really makes your on route transit stop over hassle free and very convenient after a long flight.Hope it won't be too long before your next visit.Kind regards, Beauty Lebelo, Guest Relations Manager.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
I have been staying here for years, as it is consistent in quality and service. Special mention to my server, Lidia, always goes above and beyond!
Stayed 2 nights in Dec 2023
Response from Elsabe van der Merwe on Jan 8, 2024
Dear Gayle, Dear Lindie Thank you for taking time to leave a review following your recent visit to InterContinental Johannesburg O.R. Tambo Airport hotel.Thank you for a fantastic 10 out of 10 rating and for commending our staff, especially Lydia, for her outstanding service delivery.We appreciate your feedback and look forward to your next visit.Kind RegardsElsabe van der MerweQuality Assurance Officer

10/10 Excellent

Lindie

Wonderful!!
Stayed 1 night in Dec 2023
Response from Elsabe van der Merwe on Jan 8, 2024
Dear Lindie Thank you for taking time to leave a review following your recent visit to InterContinental Johannesburg O.R. Tambo Airport hotel.Thank you for a fantastic 5 out of 5 rating.We appreciate your feedback and look forward to your next visit.Kind RegardsElsabe

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was so friendly and welcoming. Dinner was excellent. Great beginning to our holiday.
Stayed 1 night in Dec 2023
Response from Tshepo on Dec 28, 2023
Dear AnonymousThank you for taking the time to post your review and I am delighted to hear that you enjoyed dinner. I am wishing you a great trip ahead of your vacation. Kind regards, Tshepo PooFront Office Manager

6/10 Okay

EVANGELOS

Stayed 1 night in Dec 2023
Response from Elsabe van der Merwe on Dec 29, 2023
Dear EVANGELOS, Thank you for taking the time to review InterContinental Johannesburg O.R. Tambo.I see that you rated us a low 6 out of 10 and would have loved more feedback with regards to areas that you feel that we need to improve.We appreciate your feedback and look forward to your next visit.Kind RegardsElsabe van der MerweQuality Assurance Officer

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tshepo on Dec 28, 2023
Dear Christina Thank you for your most recent post of which I am delighted to see 10 out of 10. I look forward to welcoming you back to the hotel in the not too distant future.Kind regards, Tshepo PooFront Office Manager

4/10 Poor

PETER, Greenwood Village

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elsabe van der Merwe on Dec 29, 2023
Dear Peter,Thank you for taking the time to review InterContinental Johannesburg O.R. Tambo.I notice that you scored us quite low at 2/5, and would have loved more feedback on how we could have improved your experience.We appreciate your feedback and look forward to your next visit.Kind RegardsElsabe van der MerweQuality Assurance Officer

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from BeautyL on Dec 18, 2023
Good Morning James.Thank for f taking the time to leave a review on InterContinental Johannesburg O.R. Tambo Airport hotel following your most recent visit.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.We know you have many choices when it comes to lodging and we hope you will continue to choose us for your future travel needs.Kind Regards.Beauty Lebelo.Guest Relations Manager.

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Dec 2023
Response from BeautyL on Dec 13, 2023
Good Morning Douglas.Thank for f taking the time to leave a review on InterContinental Johannesburg O.R. Tambo Airport hotel following your most recent visit and thank you for rating a fantastic 05 out of 05.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.We know you have many choices when it comes to lodging and we hope you will continue to choose us for your future travel needs.Kind Regards.Beauty Lebelo.Guest Relations Manager.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elsabe van der Merwe on Dec 14, 2023
Dear Laura, Thank you for taking time out of your day to review InterContinental JHB OR Tambo Airport Hotel a 5 out of 5 rating. It warms my heart reading reviews like these and want you to know that we really appreciate your feedback.We look forward to welcoming you back to our hotel in the near future.Kind RegardsElsabe van der MerweQuality Assurance Officer

10/10 Excellent

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from BeautyL on Dec 13, 2023
Good Morning Yannick.Thank for f taking the time to leave a review on InterContinental Johannesburg O.R. Tambo Airport hotel following your most recent visit and thank you for rating a fantastic 05 out of 05.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.We know you have many choices when it comes to lodging and we hope you will continue to choose us for your future travel needs.Kind Regards.Beauty Lebelo.Guest Relations Manager.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Elsabe van der Merwe on Dec 12, 2023
Dear Kathryn, Thank you for taking the time to review InterContinental Johannesburg O.R. Tambo airport hotel and thank you for rating us a spectacular 10 out of 10.We are hospitality professionals who pride ourselves on delivering world class service and your feedback affirms that great service do not go unnoticed.I know that you have many choices when it comes to lodging and I do hope that you will continue to support InterContinental as your hotel of choice.Kind RegardsElsabe van der Merwe Quality Assurance Officer

10/10 Excellent

Bello

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for any body staying a night before an international connection. Very kind and understanding staff members. Oh and great breakfast.👍
Stayed 1 night in Dec 2023
Response from BeautyL on Dec 11, 2023
Good Morning Bello.We are delighted to read your feedback. The team will be thrilled to hear these kind words. It’s truly our pleasure to be of service to all of you. On behalf of all management and employees at the hotel, we would like to thank you sincerely for positive feedback provided. As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one. Thank you once again for taking the time to recommend my property and for recognizing the professional and memorable service that you received.The entire team will be looking forward to welcoming you back in South AfricaSincerely.Beauty Lebelo.Guest Relations Manager.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from BeautyL on Dec 9, 2023
Good Morning Valued Guest.Thank you for taking the time to leave a review and for rating us a wonderful 08 out of 10 rating. As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.Thank you once again for your review and we look forward to your next visit.Kind Regards.Beauty Lebelo.Guest Relation Manager.

10/10 Excellent

Zach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a transfer in Johannesburg. Right outside the airport exit. Great staff, great food, a great time!
Stayed 1 night in Dec 2023
Response from BeautyL on Dec 9, 2023
Good Morning Zach.Thank you for choosing the InterContinental Johannesburg OR Tambo as your hotel of choice for your travels to Johannesburg.On behalf of all management and employees at the hotel, we would like to thank you sincerely for positive feedback provided. It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.I am pleased that the efficiency of the Intercontinental O.R. Tambo Airport Hotel staff is impressive to you. We are constantly raising the bar on the levels of service we can offer to our guests and getting this kind of feedback affirms that great service does not go unnoticed. I could not agree with you more with regards to the convenience of the hotels location being only 68.7 meters away from the International Arrivals hall, which really makes your on route transit stop over hassle free and very convenient after a long flight.Your feedback ensures that we remain on our toes and remained customer focused.Thank you once again for your feedback and for recommending my hotel and I do hope that we can give you the warm welcome once again in the not too distant future. Kind Regards.Beauty Lebelo.Guest Relations Manager.

10/10 Excellent

Donovan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from BeautyL on Dec 8, 2023
Good Day Donovan.Thank you for taking the time to leave a review and for rating us a wonderful 05 out of 05 rating. We are hospitality professionals who pride ourselves on delivering world class service and by receiving a full house of 05, affirms that great service do not go unnoticed.Thank you once again for your review and we look forward to your next visit.Kind Regards.Beauty Lebelo.Guest Relation Manager.

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2023
Response from BeautyL on Dec 5, 2023
Good Day Douglas.Thank you for taking the time to leave a review and for rating us a wonderful 05 out of 05 rating. We are hospitality professionals who pride ourselves on delivering world class service and by receiving a full house of 05, affirms that great service do not go unnoticed.Thank you once again for your review and we look forward to your next visit.Kind Regards.Beauty Lebelo. Guest Relation Manager.

10/10 Excellent

Elisabeth

Would come again
Stayed 1 night in Nov 2023
Response from Elsabe van der Merwe on Dec 4, 2023
Good day ElisabethThank you for taking time out of your day to post a review on InterContinental Johannesburg O.R. Tambo Airport Hotel and for giving us a 5/5 rating. It warms my heart reading reviews like these and want you to know that we really appreciate your feedback.We look forward to welcoming you back to our hotel in the near future.Kind RegardsElsabe van der MerweQuality Assurance Officer

10/10 Excellent

Margaret

Stayed 1 night in Nov 2023
Response from BeautyL on Dec 21, 2023
Good Day Margaret.Thank you for taking the time to leave a review and for rating us a wonderful 05 out of 05 rating.We are hospitality professionals who pride ourselves on delivering world class service and by receiving a full house of 05, affirms that great service do not go unnoticed.Thank you once again for your review and we look forward to your next visit.Kind Regards.Beauty Lebelo.Guest Relations Manager.

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from BeautyL on Dec 18, 2023
Good Morning Mary.Thank you for taking the time to leave a review and for rating us a wonderful 05 out of 05 rating. We are hospitality professionals who pride ourselves on delivering world class service and by receiving a full house of 05, affirms that great service do not go unnoticed.Thank you once again for your review and we look forward to your next visit.Kind Regards.Beauty Lebelo.Guest Relations Manager.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from BeautyL on Nov 20, 2023
Good Day William. Thank you for taking the time to leave a review and for rating us a wonderful 05 out of 05 rating. We are hospitality professionals who pride ourselves on delivering world class service and by receiving a full house of 05, affirms that great service do not go unnoticed. Thank you once again for your review, we look forward to your next visit. Kind Regards .Beauty Lebelo. Guest Relation Manager.

8/10 Good

Bryan

Stayed 1 night in Oct 2023
Response from BeautyL on Nov 20, 2023
Dear Bryan. Thank for f taking the time to leave a review on InterContinental Johannesburg O.R. Tambo Airport hotel following your most recent visit. Thank you for rating a fantastic 04 out of 05. We strive to be unique in everything that we do to deliver on our promise of creating exceptional experiences. We look forward to welcoming you back in the near future again. Kind regards. Beauty Lebelo. Guest Relations Manager.

10/10 Excellent

Dawn

Stayed 1 night in Nov 2023
Response from BeautyL on Nov 20, 2023
Good Day Dawn Thank you for taking the time to leave a review and for rating us a wonderful 10 out of 10 rating. We are hospitality professionals who pride ourselves on delivering world class service and by receiving a full house of 10, affirms that great service do not go unnoticed. Thank you once again for your review, we look forward to your next visit. Kind Regards .Beauty Lebelo. Guest Relation Manager.

10/10 Excellent

Charles

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful. Looking forward to coming back.
Stayed 2 nights in Nov 2023
Response from BeautyL on Nov 15, 2023
Dear Charles.Thank you for taking some time out of your day to post feedback regarding our lovely hotel - appreciated.It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.As a hotel one of our focus areas is customer service and quality to ensuring that we engage with our customers to meet and exceed their needs but more importantly to make the stay a memorable one.I am pleased that the efficiency of the Intercontinental O.R. Tambo Airport Hotel staff is impressive to you. We are constantly raising the bar on the levels of service we can offer to our guests and getting this kind of feedback affirms that great service does not go unnoticed. We hope you will continue to choose us for your future travel needs.Kind regards, Beauty Lebelo, Guest Relations Manager.

10/10 Excellent

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from BeautyL on Nov 15, 2023
Good Morning Yannick. Thank you for taking the time to leave a review and for rating us a wonderful 05 out of 05 rating. We are hospitality professionals who pride ourselves on delivering world class service and by receiving a full house of 05, affirms that great service do not go unnoticed. Thank you once again for your review, we look forward to your next visit .Kind Regards. Beauty Lebelo. Guest Relation Manager

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if only in JNB for a couple of days and flying in and out. Great staff and beautiful hotel.
Stayed 2 nights in Nov 2023
Response from BeautyL on Nov 14, 2023
Dear Jerry.We are delighted to read your feedback. The team will be thrilled to hear these kind words. It’s truly our pleasure to be of service to you. On behalf of all management and employees at the hotel, we would like to thank you sincerely for positive feedback provided. It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more.We are pleased that the efficiency of the Intercontinental O.R. Tambo Airport Hotel staff is impressive to you. We are constantly raising the bar on the levels of service we can offer to our guests and getting this kind of feedback affirms that great service does not go unnoticed. Once Again, thank you so much for this such a detailed and lovely review an- you are now part of the InterContinental Hotel story.The entire team will be looking forward to welcoming you back in South Africa.Kind regards. Beauty Lebelo.Guest Relations Manager.

10/10 Excellent

Peter

Stayed 2 nights in Nov 2023
Response from BeautyL on Nov 14, 2023
Good Day Peter. Thank you for taking the time to leave a review and for rating us a wonderful 10 out of 10 rating. We are hospitality professionals who pride ourselves on delivering world class service and by receiving a full house of 10, affirms that great service do not go unnoticed. Thank you once again for your review, we look forward to your next visit. Kind Regards .Beauty Lebelo. Guest Relation Manager.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from BeautyL on Nov 14, 2023
Good Day Valued Guest. Thank you for taking the time to leave a review and for rating us a wonderful 10 out of 10 rating. We are hospitality professionals who pride ourselves on delivering world class service and by receiving a full house of 10, affirms that great service do not go unnoticed. Thank you once again for your review, we look forward to your next visit. Kind Regards .Beauty Lebelo. Guest Relation Manager.

8/10 Good

Jessic

Stayed 1 night in Oct 2023
Response from Elsabe van der Merwe on Nov 13, 2023
Dear Jessica Thank you for taking the time to review InterContinental Johannesburg O,R. Tambo Airport hotel and for rating us a spectacular 8 out of 10. We appreciate your review and look forward to your next visit.Kind RegardsElsabe van der MerweQuality Assurance Officer