Good accommodation, with room for improvement
Posted Jan 19, 2016 on Hotels
Overall Kleinkaap offers a good standard of accommodation though they could improve their wifi service and guest service.
The beds were extremely comfortable and good sleep was possible. The room I was given was well prepared for my arrival but did not have wifi connectivity. I asked to be moved to another room and was very kindly accommodated. However the new room did not have towels and was not serviced the next day leading me to conclude that it had not been registered that I had changed rooms.
This was a relatively minor inconvenience but for the price charged per night, should not have happened. The staff, whilst courteous, should have been more vigilant.
Otherwise the breakfasts were excellent. If good wifi is not at the top of your list of needs from a hotel, Kleinkaap should otherwise fit most other requirements for a highly enjoyable stay.
Comment from Hotel Management
Apr 16, 2016 by Kleinkaap Boutiqe Hotel, Hotel Management
Thank you for your "balanced" review. Obviously we love all the good bits but I will try to answer your concerns on a few issues.
We had a real bad lightning storm which had a big influence on a few of the wi-fi receptors when you stayed with us. This has been fixed in the mean time and all systems are working perfectly now.
I have spoken to the front office staff and they feel awful about the room that was not serviced. No excuses here.
We do hope to see you again!