Ratings based on 105 Verified Reviews

4.9 out of 5
96% of guests recommend
5.0 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Pampering but....

Posted Apr 7, 2017
The staff were very attentive and friendly, the hotel spotlessly clean. Certainly merits 5 stars. However, the 19th century decor is not quite my style and the time passed since the last renovation is starting to show. In addition although it is situated in a posh neighborhood next to the big chain hotels, its location right on a main and very busy road is a little offputting.
Comment from Hotel Management
Apr 12, 2017 by Jan van As, Hotel Management
Thank you for taking the time to share your experience of the Monarch. We are pleased that you enjoyed your stay - even though the decor was not your style. This is in keeping with the history of the building - originally the 1930's Saxonwold Post Office. Decor aside, we will be sure to inform our guests once planned renovations have been completed. Despite being on a busy road, we do hope that you found the rooms to be quieter than expected. We hope to welcome you back to the Monarch soon. Sincerely Jan van As General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from seattle

-perfect service, great location

Posted Feb 24, 2017
Pros: Location and attentive staff
Location: The metro station is right our the door. Many restaurants and shopping are a short walk away.
This small hotel is a gem. I spend over 100 nights per year in 5 star hotels throughout the world each year and this is one of the best. It is small, personal and highly attentive to any request. We wish we had another couple days here.
Comment from Hotel Management
Mar 7, 2017 by Jan , Hotel Management
Thank you for taking the time to share your experience of the Monarch. We are very pleased that you enjoyed your stay with us and we are highly appreciative of the compliments. We do hope to welcome you back soon. Sincerely Jan van As General Manager
3 out of 5
by A verified traveler

Posted Feb 23, 2017 on Hotels
Comment from Hotel Management
Mar 9, 2017
Thank you for taking the time to share your experience of the Monarch Hotel. We do appreciate your feedback and hope to welcome you back soon. Sincerely Jan van As General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Luxury hotel

Posted Feb 15, 2017
Luxury hotel with great amenities but could use a little more tending to. We stayed at the royal suite which was very spacious, fitted with a comfortable living/ dining area, canopy bed and massive bath. However, during the daylight one could see the need for a bit more tlc around the edges. While the bath was very modern the rest of the space was a bit dated, true to its namesake. The approach to the hotel unfortunately was not great. It's right off the main road but entry to the car park was rather challenging after sundown. Absolutely fantastic staff though, we ordered room service & had a smooth experience with reception.
Comment from Hotel Management
Mar 7, 2017 by Jan van As, Hotel Management
Thank you for taking the time to share your experience of the Monarch last month. We thank you for your valued feedback and are pleased to inform you that we do have some refurbishment projects planned for the hotel. Thank you for the lovely compliments - we are most appreciative. We do hope to welcome you back to the Monarch soon. Sincerely Jan van As General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Canada

Classy with Personality

Posted Dec 10, 2016
Nice small hotel, very well located. Nice, comfortable rooms. Pleasant courtyard that is great for enjoying local wine and relaxing at the end of busy day of touring. Very professional and welcoming staff adds to charming surroundings where tasteful and unique artwork is displayed advantageously throughout the hotel. Breakfast is excellent as are a la carte dinner meals. Highly recommended
Comment from Hotel Management
Dec 19, 2016 by Jan van As, Hotel Management
Thank you for taking the time to share your experience of the Monarch. We appreciate the lovely feedback and the recommendation. We hope to welcome you back soon.
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for rating your experience of the Monarch! We hope to welcome you back soon.
3 out of 5
by A verified traveler

Beautiful, well located hotel with awful Internet

Posted Nov 13, 2016 on Orbitz
Very nice small hotel in the heart Rosebank, steps away from train. Fortunately the Wifi was from all practical purposes nonexistent.
Comment from Hotel Management
Nov 25, 2016 by Jan van As, Hotel Management
Thank you for taking the time to share your experience of the Monarch Hotel. We appreciate your feedback on the wifi - your concern has been noted. Sincerely Jan van As General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding Service, good food and facilities

Posted Oct 23, 2016
Pros: Excellent location, outstanding Service, dinner limited in choice but very good. Rooms had a feel of luxury. Breakfast was perfect. good range of food
Cons: Nothing
Location: Rosebank Mall next door. Has a good African handicraft market for last minute souvenir buying. Remember to haggle for a good price at the market.
The minute we walked in, we where blown away by the excellent service and feel of the Hotel. Would highly recommend this Hotel to anyone. Right across the road from the station and next door to Rosebank Mall.
Comment from Hotel Management
Nov 3, 2016 by Jan van As, Hotel Management
Thank you for taking the time to post your review of the Monarch. We appreciate your lovely compliments and feedback, and hope to welcome you back soon. Sincerely Jan van As General Manager
5 out of 5
by A verified traveler

Best Value of a 5 star hotel

Posted Oct 12, 2016 on Hotels
The hotel really exceeded our expectation. We booked the executive suite, it was huge and very nice decorated. The services are also great. We had a chance to have a dinner at the hotel, the food is very delicious. A similar dinner in US would easily costs $70 ~ $100, but we paid $38! We definitely will stay there again!
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Thank you for taking the time to post your review of the Monarch. We are thrilled that we were able to exceed your expectations and we thank you for the lovely compliments. Much appreciated! We do hope to welcome you back again soon. Sincerely Jan & the Monarch Team
5 out of 5
Recommended
for Everyone
by A verified traveler

One of Our Best Experiences Ever in a Hotel

Posted Oct 5, 2016
I stayed at the Monarch with my adult children and their spouses - 8 of us in total. The hotel is amazing and the staff even better. Our flight was delayed from Johannesburg to Atlanta and the hotel allowed our entire family to use an entire suite for the day to help us out. They went above and beyond to make our stay enjoyable. We strongly recommend the Monarch. You will shocked at how elegant and spacious the rooms are!
Comment from Hotel Management
Oct 18, 2016 by Jan van As, Hotel Management
Thank you for taking the time to post your review of the Monarch. We are very pleased that you enjoyed your stay with us - and that we were able to accommodate you while waiting for your flight. Above and beyond is the order of the day :) We do hope to welcome you back again soon. Yours sincerely Jan & the Monarch team