Ratings based on 225 Verified Reviews

3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from Florida, USA

Quick Check in, Great location

Posted Jan 6, 2017
Pros: Quick check in. Nice quality sleep. Quiet rooms.
Location: Availability of restaurant and entertainment options and casino.
I stayed At the Metcourt on an overnight layover. The hotel is close to the airport and offers airport shuttle service every 20 minutes. Better than the "airport" hotels, hotels at the Emporor's Palace have access to dozens of eateries, shopping, and the casino. The hotel shuttle stops behind the Intercontinental Hotel at O. R. Tambo and drops you in front of the hotel. Luggage was taken care of and the shuttle driver and porters are extremely courteous. Check-in was quick, friendly, and efficient. Shuttle times are posted and a wake up call was offered. My room was comfortable with nice linens and good quality mattress. There was a complimentary bottle of water and a safe. Everything was tidy. The hotel was quiet even though my room was close to the elevator. Breakfast was nice and the servers were very attentive.
5 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
Amazing, I will certainly book at the place again
5 out of 5
by A verified traveler

Convenient and Refreshing

Posted Nov 17, 2016 on Hotels
Great Stay
2 out of 5
by A verified traveler

Tiny rooms with no separate bathroom

Posted Oct 26, 2016 on Hotels
Bedroom and bathroom are one room with only a curtain between so only suitable for a single person. Shower and toilet are tiny. Pool closed due to construction. Staff not customer focused. Breakfast was excellent and hotel was clean, but the tiny rooms with no separate bathroom mean I will stay elsewhere next time.
4 out of 5
by A verified traveler

Posted Oct 4, 2016 on Hotels
Check in was slow....it appeared to be an IT related problem
4 out of 5
by A verified traveler

Posted Sep 21, 2016 on Hotels
Hotel was good overall
3 out of 5
by A verified traveler

Posted Aug 31, 2016 on Hotels
Good overall but bathroom a bit small and telephone was not working during the duration we were there. As a result no contact with front desk from room.
4 out of 5
by Charmaine

This traveler left a rating score only Posted Jul 12, 2016 on Hotels
4 out of 5
by Maryke from Bloemfontein

Stay at Emperors Palace Metcourt Hotel

Posted Jul 3, 2016 on Hotels
Everything was fine except for both reception and booking out. There was only one person at reception when I booked in, and we had to wait in line for a while. When I booked out at 6h00 the next morning there was no one, and myself and other guests had to call out until someone came from the back to book us out. The process was fast after that.
5 out of 5
by A verified traveler


Posted Jun 27, 2016 on Hotels