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Reviews of Peermont Metcourt Suites

3 out of 5
Peermont Metcourt Suites
64 Jones Road, Kempton Park, Gauteng

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 85 reviews" "
Rating 8 - Good. 38 out of 85 reviews" "
Rating 6 - Okay. 11 out of 85 reviews" "
Rating 4 - Poor. 10 out of 85 reviews" "
Rating 2 - Terrible. 2 out of 85 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

LAZARUS, KITWE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had booked to stay at metcourt suites only to be put in a different hotel
Stayed 2 nights in Jan 2023

8/10 Good

Iwan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peermont excellent for Business Travel
It was a very comfortable, clean and modern room (we stayed at the Metcourt Suites). I liked that there was a desk to work at, and enough light and plugs. The breakfast was very good. I highly recommend Peermont Metcourt for conferences and business travel.
Stayed 2 nights in Mar 2020

6/10 Okay

Ab

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Sally, Gympie

Liked: Cleanliness, amenities
Disliked: Staff & service
Checkin took too long as they couldn’t find my booking desspite of it being paid in full. No porter to help with luggage, no tissues and no water to drink.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet rooms. Rooms are clean. Staff are very welcoming and helpful. Close to the International airport also, so great for airline connections.
Stayed 1 night in Dec 2019
Response from Jene on Dec 15, 2019
Dear Guest Thank you for choosing the Peermont Mecourt Suites Hotel to stay at. Thank you for your awesome feedback. We hope to welcome you back soon. Kind Regards Jene' Diane Assistant Front Office Manager.

4/10 Poor

Jacob Willem

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Will never stay at this hotel again
It is not acceptable that prostitutes is allowed to hang around the lobby area and bothering guest. Will never stay at this hotel again
Stayed 3 nights in Dec 2019
Response from Jene' on Dec 8, 2019
Good Morning Mr, Willem Thank you for alerting us and we are sorry that you had to experience such. I have shared your feedback with our surveillance and security team. Rest assure we will make sure that this doesn't happen again. Regards. Jene' Diane Assistant Front Office Manager

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2019
Response from Metcourt Suites on Oct 11, 2019
Good Day Gary Thank you for choosing the Peermont Metcourt Suites Hotel. We are so pleased to hear that your stay was a great one and that you had exciting times and a relaxing stay. We hope to welcome you back to the Peermont Metcourt Suites again soon. Kind Regards Assistant Front Office Manager Jene' Diane

8/10 Good

Verified traveler

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
Average condition
Overall the facilities in the complex were good with lots of options for food etc. The rooms are adequate, although could do with updating. Getting bottled water was difficult and the tap water didn't taste great. Floor in room could have done with a wash too.
Stayed 1 night in Oct 2019
Response from Metcourt Suites on Oct 10, 2019
Thank you for staying with us and for taking your time to complete your E-Guest Survey. Thank you for bring this to our attention. Rest assured that we are working together as a team to improve on the points raised. Overall we are happy that you enjoyed your stay with us. Hope to welcome you back soon. Kind regards Assistant Front Office Manager Jene' Diane.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peermont Metcourt
Very good location at airport and close to shops n restaurants
Stayed 1 night in Sep 2019
Response from Metcourt Suites on Oct 10, 2019
Good Day Stephen Thank you for choosing the Peermont Metcourt Suites Hotel. We are so pleased to hear that your stay was a great one and that you had exciting times and a relaxing stay. We hope to welcome you back to the Peermont Metcourt Suites again soon. Regards Assistant Front Office Manager Jene' Diane

4/10 Poor

Bruce

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Never again
Was put in a room with 2 small single beds designed for children. Worst shower in any hotel ever stayed in. Included Breakfast is strictly Halal with no bacon or pork sausage options.
Stayed 2 nights in Sep 2019
Response from Metcourt Suites on Oct 10, 2019
Good Day Bruce Thank you for your valued feedback received. . Please accept our sincerest apologies with regards to this, this is not how we want you to experience our property and for this we earnestly apologise. This is not the standard we pride ourselves with and I would like to apologise once again. We have acted on all the points immediately to ensure that these problems do not reoccur I truly hope that this unpleasant experience will not jeopardize the valued relationship we hope to establish with you. Kind regards Assistant Front Office Manager Jene' Diane

2/10 Terrible

Itay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
This hotel is loud, dark and old. Room 119 door lock mostly didn’t work, shower was pitiful and the adjacent party hall and restaurant made it a terrible choice.
Stayed 2 nights in Sep 2019
Response from Metcourt Suites on Oct 10, 2019
Dear valued guest Thank you for your valued feedback received. Please accept our sincerest apologies with regards to this, this is not how we want you to experience our property and for this we earnestly apologise. This is not the kind of service we pride ourselves with. As we work together towards these improvements, we sincerely hope that this particular experience does not jeopardize our valuable relationship. We hope to welcome you back to the Peermont Metcourt Suites again soon. Kind Regards Assistant Front Office Manager Jene' Diane

10/10 Excellent

Lynda, Lilongwe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice. I enjoyed the many food courts on the property , so many choices. One can never get bored. The free shuttle was also a plus
Stayed 1 night in Sep 2019
Response from Metcourt Suites on Oct 10, 2019
Thank you for choosing the Peermont Metcourt Suites Hotel. We are so pleased to hear that your stay was a great one and that you had exciting times and a relaxing stay. We hope to welcome you back to the Peermont Metcourt Suite again soon. Kind regards Assistant Front Office Manager

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The badroom smells tabaco. Nothing else to add. Love the restaurants
Stayed 1 night in Jul 2019

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metcourt Suites a big thumbs up for business stays
I recently stayed at the Peermont Metcourt Suites as part of a conference I attended inside the Emperor s Palace Conference Center. I was very pleasantly surprised by the modern and very comfortable accommodations. The room was very spacious, the bed super comfortable and the wifi was very good. The breakfast buffet was plentiful and the staff very pleasant. I would highly recommend the Metcourt Suites over the Metcourt Hotel next door which was clearly less luxurious and comfortable. The only slight negative was the workout /fitness center was in the Metcourt Hotel next door and it was very small and had very few pieces of equipment. The treadmills worked fine however.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service
Be very careful in shower, water gets extremely hot sporadically and burns you. Not very clean, dark hair throughout the sink. Good tv channels, and fantastic breakfast across at other section of Metcourt. Reception need more training. Free shuttle to airport is convenient but more than 20mins wait so plan ahead. There was a function on in one of the conference rooms, music was a bit noisy. Casino is good, cheap drinks & food court is good
Stayed 1 night in May 2019
Response from Metcourt Suites Team on May 25, 2019
Dear Valued Guest Thank you for the wonderful review. Maintenance have been working on the mixer problem and hope you will see the difference in your next visit. We trust that you will come visit soon Thanking you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Keneilwe on Sep 9, 2018
Good day; Thank you for taking your time and score us 5 out of 5. Much Appreciated. We are looking forward to welcoming you back at our Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Conveniently close to OR Tambo
Nice hotel, conveniently located close to OR Tambo with a free shuttle service. Aircon in room needs a service as it wasnt performing optimally even on coldest setting. All over good value for money
Response from Teboho Mokoena on May 9, 2018
Good day Peermont Guest. Thank you for your feedback and thank you for staying with us. I would like to sincerely apologise about the A/C that was not functioning well. We are working with our maintenance team in resolving the A/C problems. This is not a type of service we pride ourselves with and that’s defiantly not the type of service Peermont stands for. We will address the issue and improve in our service. We hope that this incident will not jeopardise the relationship we are building with you as our guest. We hope to see you soon. Kind regards Teboho Mokoena Front Office Manager Peermont Metcourt Suites

2/10 Terrible

Verified traveler

Disliked: Staff & service
Will not book here again
Terrible. Aircon did not work. No usb. Us equivalent - Red Roof Inn
Stayed 1 night in Nov 2017

8/10 Good

Nevo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Harvina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Karven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great comfortable stay with loads of entertainment and restaurants to choose from.
Stayed 1 night in Aug 2017

10/10 Excellent

Harvikurs, MRU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emperors palace
3 night stay but really enjoyed the food, entertainment everything at Emperors palace

6/10 Okay

David G C

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Bad experience with Complimentary Shuttle
As we arrived late, we as a family with an infant request the complimentary Shuttle from Airport to Hotel. The Shuttle arrived at the Airport with noisy drunk people on board witch accompanied us to the Hotel. The Hotel is OK except the toilet did not work.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff were exceptionally helpful

8/10 Good

Glenda, Sydney NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to airport
Picked up from airport and taken straight to hotel. Offers free shuttle back to airport. Food piazza was amazing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location close to airport,very good facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night break-away
Friendly service from entering the gates up to check-out the next morning.

8/10 Good

David, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport stopover hotel
The room was very spacious and I loved the fact that it had a bath rather than just a shower. I found the decor a bit sterile and cold but it had very good aircon and so it was warm and cosy after a while. Great security and quiet.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience! I would recommend this hotel to anyone.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and secure
Short one day stay. Hotel within casino complex. Many restaurants and a movie theatre under one roof. Free shuttle to and from airport.

8/10 Good

owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms quality bed and shower with bath,breakfast good choice ,and loads of good restaurants in the complex great for casino lovers

10/10 Excellent

Liziwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel, close to the airport
I spent one night there. I just checked in, had lunch at the food court and then went out. I only came late to sleep. It is a spacious room, nice decor,nice architectural design. However there was a problem as I could literally hear the guy in the next room coughing, I could also hear whatever he was playing on television which was very disturbing. That is one huge let-down of the hotel. I also noticed there were no fridges in the room. I liked the fact that it is close to the airport and shuttles are available to transport you to and from there. You can catch Gautrain at the airport to take you to different places such as Sandton, Pretoria and Midrand.

8/10 Good

KARTAR SINGH, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i was on an overnight transit and always stay here as find the hotel convenient to the airport and I like the facilities in the complex like the cinema, food courts and etc

10/10 Excellent

Michael, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay. I've stayed her 4/5 times before and would again.

8/10 Good

Hendrik, Meyerton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com - Terrible Service!!
Peermont Metcourt Suites I will definitely suggest to any one!! But unfortunetly I can't say the same about Hotels.com that we did our booking through!!! TERRIBLE SERVICE!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay !
Very good -food , service and room

8/10 Good

Pierre, East London

Liked: Cleanliness, staff & service, room comfort
Great connecting flight stop over
Was a refreshing stop over between connecting flights, airport shuttle service made the transfer to the hotel a breeze

4/10 Poor

Kalbopapa

Liked: Cleanliness
Disliked: Staff & service, room comfort
Poor reception.
Arrived on Saturday to stay at the Metcourt Suites as booked & paid for after a long drive from Limpopo. Was informed by a very impolite receptionist, Pearl, that my booking had been transfered to the Metcourt Hotel, almost on the airport runway. I have always paid extra to stay in the Suites to avoid the aircraft noise yet this time without warning I was moved out & into the hotel. I asked to see the manager but Pearl advised that she was the manager. I do not believe that to be true. A trip ruined without being given a reason.

10/10 Excellent

Isabel Geldenhuys, Mossel Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money?
Good day I did not stay at the Peermont Metcourt hotel but was charged for it as well as for the Peermont Mondior where I stayed on the same premises. Battling to get my money back, so I cant say anything good or bad about the Metcourt.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Metcourt Suite Stay
All in all the stay was comfortable as can be visiting South Africa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
For an 3* hotel consider good
Nice place where to saty if you are not looking for a 5* star response. Nice to have shutle from/to the airport, near casino facilities and restaurants, at emperor´s palace. Room very good in sapce and comoditty.very good price offer Good breakfast and Altough 3* star hotel not bad and in the case that either DÓreale is full or and Mondior Hotel nice choice.

4/10 Poor

Roland, Lilongwe, Malawi

Disliked: Staff & service, room comfort
Don't bother find another hotel
The room is dark but not dingy, airconditioning is old and very noisy. A car alarm went off outside my window during a thunderstorm and kept on going till just after midnight, it almost drove be completely up the wall. I complained to the hotel reception 3 times by phone and eventually at around 11pm went to ask for another room which they did not have, they I threatened that I would move the bed to reception and sleep there, suddenly they were in the mood to find the car owner and stop the alarm. I am sorry but the best thing to do is avoid this hotel if you can, there are many better choices in and around OR Tambo airport. The internet is also not for free and costs a lot of money.

6/10 Okay

Neels, SA

Disliked: Staff & service, property conditions & facilities
Dusty hallways and unfriendly staff
Hallways were dusty and staff not very friendly. Deacant breakfast.

8/10 Good

Yossi, Israel

Liked: Cleanliness, staff & service, room comfort
Good for every one
Clean, nice, close to JNB int. airport. Casino net door.

4/10 Poor

Nicole, Canada

Disliked: Cleanliness, staff & service
Don't bother
I've stayed in all of the other hotels in Emperor's Palace and they were quite nice, so I'm not sure what happened with this one. - no assistance with my bags checking in or out - no room service available - noisy (stayed with a street view room and they were painting the room next door) - atmosphere in room is sterile and almost felt like a hospital - poor lighting - not super clean (floors left my feet dirty and found black hairs in the shower that weren't mine. I'd possibly try out the Peermont Metcourt (not suites) again, but certainly not this hotel.