Outdoor pool, sun loungers

Reviews of Protea Hotel by Marriott Midrand

4 out of 5
Protea Hotel by Marriott Midrand
14 Street, Noorwyk Exit 20, Midrand, Gauteng

Reviews

8.4

Very Good

Rating 10 - Excellent. 57 out of 123 reviews" "
Rating 8 - Good. 41 out of 123 reviews" "
Rating 6 - Okay. 14 out of 123 reviews" "
Rating 4 - Poor. 6 out of 123 reviews" "
Rating 2 - Terrible. 5 out of 123 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Nontobeko

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

William

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very quiet surroundings. Beautiful structure with an appealing structure.
Stayed 4 nights in Oct 2023
Response from Karen Nunn on Oct 24, 2023
Good day William,Thank you for taking the time to give us feedback regarding your recent stay with us.We are glad to hear that you enjoyed your stay with us.We do hope that you will come and visit us again when you are in the Midrand area.

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Apr 2023
Response from Karen on Jun 15, 2023
Good day Howard,Thank you for taking the time to give us feedback regarding your recent stay with us.We appreciate the great review.We hope that you will visit us again when you are in the Midrand area.

10/10 Excellent

Rumbidzai

Excellent service.
Clean. Excellent service. Friendly staff. Thank you.😃
Stayed 1 night in Dec 2022

8/10 Good

Willemien

Stayed 3 nights in Nov 2022

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2022

8/10 Good

CHRISTIAN

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

LOLA

Stayed 3 nights in Aug 2022
Response from Karen on Aug 23, 2022
Good day,Thank you for taking the time to review our Hotel when you stayed with us.We are thrilled that you gave us such a great score.We do hope that you will visit us again when you are in the Midrand area.Kind RegardsKaren NunnSales and Marketing Manager

4/10 Poor

William, Seal

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Protea Hotel Midrand
Stay was greatbexcept for the water pressure in the shower that was not good. The hot water was luke warm.
Stayed 4 nights in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

2/10 Terrible

Ralph

Business traveler
Disliked: Staff & service
Stayed 4 nights in Nov 2021

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly disappointed 😞😞😞😞
My stay was ok, but we had the worst massages woke up with our back sore we had to make arrangements somewhere else and the lady asked for a tip, on our consultation form we wrote that we wanted to relax and all we got the pressure was too much even though we asked for lighter pressure. Regretted even booking for massages. For such an amount of money, we really were not impressed, those ladies who massaged my daughter and I didn't seem to know what they were doing. I then confronted one of the workers there who went to confront her co-workers about our complaints and they offered a complimentary massage after we check out but we were not even interested because our bodies are sore. The hot stones were too hot but she didn't seem to care when I told her
Stayed 2 nights in Oct 2021
Response from Karen on Nov 5, 2021
Dear Irene, Thank you for taking the time to give us feedback regarding your recent stay with us. We are sorry to hear that you had a unpleasant experience at the Camelot Spa. We have addressed your concerns with the Operations Manager of the Spa who said she would like to give you a call in the week. Kind Regards Karen Nunn Sales and Marketing Manager

10/10 Excellent

Nicholas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Karen on Nov 4, 2021
Good day Nicholas, Thank you for taking the time to score our Hotel regarding your recent stay with us. We appreciate the great feedback and we hope that you will visit us again in the near future. Kind Regards Karen Nunn Sales and Marketing Manager

10/10 Excellent

Nobubele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Amazing
Stayed 2 nights in Sep 2021
Response from Karen Nunn on Oct 13, 2021
Good day Nobubele, Thank you for giving us feedback regarding your recent stay with us. We appreciate the great comments. Kind Regards Karen Nunn

10/10 Excellent

Keneuwe Queen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Karen on Oct 13, 2021
Good day Keneuwe, Thank you for the great feedback regarding your stay with us just recently. Kind Regards Karen Nunn

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Runganagie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Karen Nunn on Sep 21, 2021
Gooday Runganagie, Thankyou for giving us feedback regarding your recent stay with us. We are delighted to see that you enjoyed your stay with us. We hope to welcome you back to our Hotel in the near future. Kind Regards Karen Nunn Sales and Marketing Manager

8/10 Good

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable. Food not great though, a 300g sirloin became something else. Well cooked though
Stayed 1 night in Aug 2021
Response from Karen on Aug 24, 2021
Good day Kenneth, Thank you for taking for giving us feedback regarding your recent stay at Protea Hotel Midrand. We are glad to hear that you had a nice stay with us. We have passed on your comment regarding the food to our Executive Chef to look into going forward. Thank you once again, we hope that we will be able to welcome you back to the Hotel in the near future. Kind Regards Karen Nunn Sales and Marketing Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
The hotel can use a revamp or being made modern a bit ... but overall experience was okay, I have nothing to complain about 👍
Stayed 1 night in Mar 2021
Response from Karen on Apr 8, 2021
Good day, Thank you for taking the time to give us feedback regarding your stay. We are looking at doing some revamps to the Hotel which have been scheduled towards the end of the year. We hope that we will be able to welcome you back to the Hotel in the near future. Kind Regards Karen Nunn Sales and Marketing Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Karen on Jan 25, 2021
Good day, Thank you for taking the time to review your stay at Protea Hotel by Marriott Midrand. We are glad that you were happy with your stay and we trust that we will be able to welcome you back in the near future. Kind Regards Karen Nunn Sales and Marketing Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Spacious Professional and helpful staff Prime location Safe
Stayed 3 nights in Dec 2020
Response from Karen on Jan 12, 2021
Good day, Thank you for giving us feedback regarding your stay at Protea Hotel by Marriott Midrand. We are delighted to hear that you enjoyed your stay with us and hope that we will be able to welcome you back sometime in the near future. Kind Regards Karen Nunn Sales and Marketing Manager

10/10 Excellent

Sifiso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2020
Response from Karen on Dec 15, 2020
Good day Sifiso, Thank you for taking the time to give us feedback regarding your stay. We are thrilled to hear that you had an amazing stay. We hope that we will be able to welcome you back in the near future. Kind Regards Karen Nunn Sales and Marketing Manager

10/10 Excellent

Sifiso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Dec 2020
Response from Karen on Dec 7, 2020
Dear Sifiso, Thank you for taking the time to review your stay with us at Protea Hotel Midrand. We are thrilled to hear that you had a perfect stay with us and we hope that you will visit us again in the near future. Kind Regards Karen Nunn Sales and Marketing Manager Protea Hotel Midrand

10/10 Excellent

Pooventheren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made memories
Scenery is serene
Office work also available with free WIFI
Very comfortable bed
Stayed 1 night in Dec 2020

10/10 Excellent

Simileoluwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Karen- Sales and Marketing Manager on Nov 18, 2020
Thank you for your feedback regarding your stay at Protea Hotel by Marriott Midrand. We are glad that you had such an enjoyable stay with us. We hope we will be able to welcome you back in the near future.

6/10 Okay

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Not normal Protea Hotel standard
No drinking water or glasses in room. Coffe, tea and milk but no cups.
Stayed 1 night in Nov 2020
Response from Karen- Sales and Marketing Manager on Nov 18, 2020
Thank you for taking the time to give us feedback regarding your stay. We sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the housekeeping issues from occurring in the future. We do hope that you will visit us again in the near future.

2/10 Terrible

lisha

Traveled with family
Liked: Cleanliness, staff & service
Noise till 2am in the corridors and adjacent rooms
Not a good stay, bed linen gave me a rash, other guests in rooms closeby partied in their rooms and in the corridors till 2am.
Stayed 1 night in Oct 2020
Response from Karen on Oct 8, 2020
Thank you for choosing to stay at the Protea Hotel Midrand and providing your honest feedback on the Guest Satisfaction survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel mngt team to ensure the necessary guidelines are in place to prevent disruption regarding noise levels from other Guests from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Kind Regards Karen Nunn Sales and Marketing Manager

8/10 Good

Mulumba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Karen on Oct 8, 2020
Thank you for responding to the Guest Survey. We are glad to see that we lived up to your expectations of quality and service. Please feel free to contact us directly if you have any further comments to share. We trust that we will be able to welcome you back in the near future. Kind Regards Karen Nunn Sales and Marketing Manager

2/10 Terrible

Verified traveler

Stayed 3 nights in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Hotel staff were friendly and helpful. Bed was good and the room had all the necessary essentials. WiFi worked well. Breakfast was good but the restaurant wasn’t that great and a bit slow. My rooms door and window weren’t properly sound insulated so there were some noises that could be heard. Overall a pleasant stay.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very nice property, great service, neat anf clean rooms. Breakfast spread, if you are a vegetarian, can be disappointing. Everything else was perfect!
Stayed 7 nights in Jan 2020

10/10 Excellent

Harry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Nomthetho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the food!
We were amazed at the fantastic food we consumed at the hotel. Initially we wanted to visit a restaurant in the area but the hotel was obviously convenient. Well, we think we made the right decision. During the afternoon we decided to enjoy a light lunch, fully expecting one of those mediocre servings usually found at hotels. Instead, the panini I had was stunning, while the toasted chicken mayo of my partner was brilliant. This convinced us to sample the fare in the evening. Again, a wise decision. I had the best ribeye in South Africa (and better than anything in the USA!) while my partner's lamb cutlets were succulent. Our room, unfortunately (Room 230) was on a busy street and the road noise could become irritating.
Stayed 1 night in Aug 2019

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Sam, Jerusalem, Palestine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zimkhitha was a great waiter during breakfast. She has an amazing smile and goes beyond the norm to make sure customers are happy.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is very serene and beautiful. Even though the hotel sign can be seen from the N1 highway, guests don't experience the noise from the highway. Around the hotel are offices and beautiful residential accommodation.
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Calm environment with outdoor swimming pool and excellent dining
Stayed 2 nights in Apr 2019

8/10 Good

Vusumuzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very good Hotel. Friendly,helpful staff.
Stayed 4 nights in Feb 2019

10/10 Excellent

Johnson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like the fact that they gave me way too much to eat
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Especially Victor the Handy man. Overall everyone and Everything was great 👍
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveler

Average
It was average
Stayed 1 night in Sep 2018

8/10 Good

M F, Durban. south africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Show at Midrand
Great hotel. clean rooms and comfortable. Pleasant check in staff , very helpful. recommend this hotel for visit to Midrand
Stayed 2 nights in Jun 2018
Response from Golden on Jul 12, 2018
Dear M F, I'm so glad you enjoyed your stay with us. Thank you so much for such great review. Hope to see you soon Kind regards, Golden.

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jun 2018
Response from Golden on Jul 12, 2018
Dear Mark, Thank you so much for your review. we look forward to welcoming you back to our hotel. kind regards, Golden Nkwanyana.

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for Business Travel
This is a really nice and convenient hotel for business travel. Perfect location between Jhb and Pta and close to high way. However, do try for a room facing away from the main roads as these become very busy and noisy from 5.30am onwards - so sleeping late is not an option.
Stayed 1 night in Jun 2018
Response from Golden. on Jul 12, 2018
Dear Dominic, Thank you for taking the time to write a review on your last visit to our hotel. I'm glad to hear that the hotel was convenient and perfect for you business travels. We look forward to welcoming you back to our hotel in the near future. Kind Regards, Golden Nkwanyana,.

8/10 Good

LX, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Themba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort