When I checked in they said you don't have reservation with us and I waited for 30 min and they took pre authorisation from the credit card which they say it will be refunded by checkout which takes 15 minutes
Comment from Hotel Management
Oct 4, 2014 by Natalie Botha, Hotel Management
Dear Verified Traveller
Thank you very much for taking the time to respond on our Expedia GUEST review site.
We are really sorry for the inconvenience caused and we appreciate you bringing the shortcomings and problems you experienced to our attention, you can be assured that corrective action has been taken to eliminate such delay from re-occurring.
We are looking forward to welcoming you back soon.
Natalie & TEAM