Ratings based on 180 Verified Reviews

4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Jun 29, 2017
Located in Melrose Arch where you'll find tons of great restaurants and shops! Theme of the hotel is a bit cliché (Hollywood) but that never hurt anybody.
Comment from Hotel Management
Jun 30, 2017 by Protea Hotels by Marriott, Hotel Management
Good Day, Thank you for your review. We hope to host you in the near future. Regards,
5 out of 5
by Alan

Super safe hotel with great staff, food & shuttle.

Posted Jun 11, 2017 on Hotels
Great hotel, very safe. Great breakfast, great staff. Paid shuttle great. Lots of nice restaurants close to hotel .............. will choose Fire & Ice again for sure.
Comment from Hotel Management
Jun 19, 2017
Good Day Alan, Thank you for your awesome review and scoring. Great to hear your stay with us was enjoyable as well as your experience of Precinct itself. We look forward to welcoming you back to the hotel whenever you're in the area. Kind Regards, Protea Hotel Fire & Ice! by Marriott® Melrose Arch
4 out of 5
by Louis

Posted Jun 5, 2017 on Hotels
The Protea Fire and Ice Hotel in Melrose Arch is probably one of the best places for an overnight stay in Johannesburg. It is stylish, happening and in the midst of the Melrose Arch area giving you many options for dining, drinking, and shopping. The hotel caters to a wide variety of South African and international visitors so the hotel bar is always a lively and interesting place to be. The staff are competent, very helpful and I have to say quite wonderful (and even a bit funny). I'll be staying there when I pass through Joburg for years to come.
Comment from Hotel Management
Jun 7, 2017
Dear Louis, Thank you for your wonderful review. We will be definitely posting this in our canteen for our STAFF to see. So happy to hear we will be hosting once again in the future. I trust you journey was safe and pleasant. Til next time. Regards, Protea Hotel Fire & Ice! by Marriott® Melrose Arch
4 out of 5
by penny

Unique

Posted Apr 9, 2017 on Hotels
Chic hotel
Comment from Hotel Management
Apr 11, 2017
Dear Penny, Thank you for your review. We trust you enjoyed your stay. Regards, Protea Hotel Fire & Ice! by Marriott® Melrose Arch
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, Nevada

Excellent hotel. Great location

Posted Apr 3, 2017
Awesome staff. Safety appears to be a top priority - (The hotel is inside a gated community, neighboring very expensive, luxury stores). Great restaurants at walking distance
Comment from Hotel Management
Apr 10, 2017 by Thando Nkwanca, Hotel Management
Good Day Remi, Thank you for your great feedback. We really appreciate it and happy to learn your stay with us was enjoyable. Looking forward to hosting you again soon. Regards,
5 out of 5
by Lynn

Great Vibe and convenience

Posted Mar 31, 2017 on Hotels
Such a good vibe close to good shops and restaurants
Comment from Hotel Management
Apr 10, 2017
Good Day, Thank you for taking the time to write about your stay with us. Pleased to hear the vibe was to your liking. Regards, Thando Nkwanca
5 out of 5
by Antonio

Antonio

Posted Feb 18, 2017 on Hotels
The stay and service was good. Staff was pleasant to deal with and the hotel is well located within the Melrose Arch area. The food at the hotel was good. The only drawback was the slow speed of the wifi.
Comment from Hotel Management
Apr 6, 2017
Dear Antonio. Thank you for taking the time to share your stay experience with us. We are delighted to hear that you had the experience we intended for you to have. We will share your comments with our TEAM to continue to inspire and motivate them to always offer an exceptional stay. With regards to the Wi-Fi - We will share your comments with the relevant TEAM members to investigate. We hope to welcome you back to the Protea Hotel Fire & Ice! by Marriott Melrose Arch.
4 out of 5
by A verified traveler

Good stay

Posted Jan 24, 2017 on Hotels
Good location and clean hotel with great decor. Staff were professional and friendly. Slight issue on insisting that pre-authorisation could only be done on a credit and not debit card. So paid for everything cash.
4 out of 5
by Paul Tre

This traveler left a rating score only Posted Jan 7, 2017 on Hotels
2 out of 5
by Charl

Posted Jan 7, 2017 on Hotels
The front desk staff member that assisted us had never heard of hotels.com before and seemed very confused about the whole concept. We requested a room with a view at check in and were advised that they would certainly try to arrange this and assist us with our room after they handled the 'Emirates' check in, who hadn't even arrived yet. When we later did get our room, we had an awesome view... of a construction site. Disappointing to say the least. Rooms are average, aircon in our "room with a view" did not work. Technical employee spent approx 35 minutes trying to fix it but could not get room temperature below 29. Had to call twice to ask to move rooms and reception not very pro-active to ensure our comfort. Eventually moved and rest of stay was ok.