Ratings based on 589 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from harare

Great Hotel

Posted May 21, 2017
Everything needed for a perfect stay. Recommended highly.
Comment from Hotel Management
May 22, 2017 by GM, Hotel Management
Dear Steve on Expedia Thank you for sharing your experience at the Radisson Blu Gautrain Hotel. As OUR VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great perfect with us. With our ‘Yes I Can’ spirit to serve and 100% Guest Satisfaction Guarantee, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our services and will be shared with the team to continue to inspire and motivate them to deliver exceptional service. Thank you once again for your time and we are definitely looking forward to welcoming you back soon for an even longer and perfect stay! Werner Geere General Manager Radisson Blu Gautrain Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Jeddah, Saudi Arabia

Well located, in the hub of Sandton.

Posted Apr 11, 2017
Pros: Facilities, staff, location, price.
Cons: The aircon was loud. It would be better if it was silent.
Location: Sandton City shopping and tourist precinct is a gentle walk from the hotel.
This was an emergency stay, necessitated by my need to be at OR Tambo for a 10am flight. The staff at the Radisson were superb, from beginning to end. The warm welcome at check-in, the friendly porter who took our luggage to our room, the superb restaurant staff who catered to our hunger at 9pm, the helpful porters who directed us to the atm, and most of all, ALL the staff who addressed my five-year old daughter with genuine affection and respect, made this a truly memorable experience. Radisson Blu in Jeddah need to send their staff to Radisson Gautrain to learn how to treat guests and to see what a real international hotel looks like. The facilities more than met our needs. We slept soundly and there were no sounds from the street outside. From now on, Radisson Blu Gautrain Hotel is my hotel of choice when I have to make an early morning flight. This venue comes highly recommended. The staff at this hotel embody South African warmth and are great ambassadors for our country.
Comment from Hotel Management
May 4, 2017 by Werner Geere , Hotel Management
Dear Glynis, Thank you for sharing your experience at the Radisson Blu Gautrain Hotel through Expedia Partner Central. As OUR VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay with us. With our 'Yes I Can' spirit to serve and 100% Guest Satisfaction Guarantee, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our services and staff motivation and your feedback will definitely be shared with the team to continue to inspire and motivate them to deliver exceptional international guest service. Thank you once again for your time and we are looking forward to welcoming you and the family back HOME soon. Werner Geere General Manager Radisson Blu Gautrain Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean

Posted Apr 11, 2017
I can't imagine any other hotel in this price could be better Nice location and great staff + room was really clean
Comment from Hotel Management
May 4, 2017 by Werner Geere , Hotel Management
Dear Anonymous, Thank you for sharing your experience at the Radisson Blu Gautrain Hotel through Expedia Partner Central. As OUR VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay with us. With our 'Yes I Can' spirit to serve and 100% Guest Satisfaction Guarantee, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our services and will be shared with the team to continue to inspire and motivate them to deliver exceptional service. Thank you once again for your time and we are looking forward to welcoming you back soon. Werner Geere General Manager Radisson Blu Gautrain Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Maputo

Loyal customer

Posted Apr 11, 2017
Have been staying there for many years now, about 7 nights a year. Hardly comment any more, but this time felt compelled to give some feedback. Arrived past 22hrs, and the check in was great. The kitchen though, was closed, and we could only order room service from the room. It's policy, but we were four, and wanted the option to at least order the room service, but had it served at the bar where we were conversing. Anyway, we went to the room, ordered 2 burgers which after 30 mins arrived looking more like steak tartare than burgers. The team promptly changed, but by the time the second ordered arrived it was past midnight. Lastly, on the second day when we got back to the room, the leftover red wine glasses where each standing by the bedside. Not cool. But won't stop me from going back.
Comment from Hotel Management
May 4, 2017 by Werner Geere , Hotel Management
Dear BC, Thank you for taking the time to share your recent experience at the Radisson Blu Gautrain Hotel with us. As OUR VALUED AND LOYAL GUEST, I was disappointed to hear about your experience during your recent stay with us. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay with us. Your valued feedback highlighted a number of areas for improvement that I have since shared with the Executive Chef,Restaurant Manager and Housekeeping Executive, who all join me in offering their apologies for our team’s shortcomings. Once again, thank you for providing feedback that will ultimately help improve our daily procedures and effectiveness. We thank you once again for being our loyal and constructive guest and we are looking forward to welcoming you back HOME again whenever your travels bring you back to Sandton and we will provide you with a premium guest experience that not only meet, but exceed your expectations. Thank You. Werner Geere General Manager Radisson Blu Gautrain Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston Ma USA

Convenient Hotel

Posted Mar 23, 2017
Pros: Gave us a late check out
Close to Mandela Square and train station. need to go up 2 floors to lobby.
Comment from Hotel Management
May 4, 2017 by Werner Geere , Hotel Management
Dear Don, Thank you for sharing your experience at the Radisson Blu Gautrain Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As OUR VALUED GUEST, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you once again for staying at the Radisson Blu Gautrain Hotel and we are looking forward to welcoming you back soon whenever your travel needs bring you back to Sandton. Werner Geere General Manager Radisson Blu Gautrain Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel to stay

Posted Mar 1, 2017
Pros: Walking distance to Gautrian and Sandton Mall
Cons: I guess you cannot improve the construction noise going on around it.
Good hotel to stay in as it is close to the Gautrian, Sandton City and Mall all within walking distance. The breakfast was outstanding.
Comment from Hotel Management
Mar 16, 2017 by Palesa Moima, Hotel Management
Dear Anonymous, Thank you for sharing your experience at the Radisson Blu Gautrain Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As our VALUED GUEST, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Radisson Blu Gautrain Hotel and we are looking forward to welcoming you back soon and our friendly reception staff will get you a room away from the construction noise to ensure you have a peaceful and relaxing stay with us. Thank You Werner Geere General Manager Radisson Blu Gautrain Hotel
4 out of 5
by Carlene

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017
Dear Carlene, Thank you for sharing your experience at the Radisson Blu Gautrain Hotel through Expedia Partner Central. We are looking forward to welcoming you back soon. Thank You Werner Geere General Manager Radisson Blu Gautrain Hotel
5 out of 5
by H M

Amazing room!

Posted Feb 18, 2017 on Hotels
Amazing room!! Loved my stay there, the room was exceptionally neat and clean. Staff were friendly. The only thing "disapppintments" I had were that parking was not included in the stay; the pressure of the water from the shower was quite low, and no toothpaste (luckily I had brought!). Would definitely stay here again and would love to tan a bit on the pool deck. Conveniently located close to the shopping center and walking distance to the Gautrain station.
Comment from Hotel Management
Mar 16, 2017
Dear H M, Thank you for sharing your experience at the Radisson Blu Gautrain Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED GUEST, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. We are definitely looking forward to welcoming you back soon and our beautiful pool awaits your return, please note we offer dental kids, shavings kits as well as other essential amenities upon request and our parking is charged at a flat rate of R50.00 overnight for all our valued guests. Thank you for staying at the Radisson Blu Gautrain Hotel. Werner Geere General Manager Radisson Blu Gautrain Hotel
4 out of 5
by Parth

Great hotel for Business, not so good for couples

Posted Feb 15, 2017 on Hotels
They stay was okay, the key stopped working 3 times a day and the pool area was under maintenance for 2 days. It gives a very business and premium feel, but it lacks the warmth of a family oriented environment
Comment from Hotel Management
Mar 16, 2017
Dear Parth, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Radisson Blu Gautrain Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay with us. Please accept our sincere apologies for the inconveniences you received from our key system to the renovation of our pool area as well as our lack of a family orientated environment. We can assure you that our hotel accommodates both business and leisure and we will definitely look at ways to better your experience in the future. We have also shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travel needs bring you back to Sandton. Thank You Werner Geere General Manager Radisson Blu Gautrain Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly, centrally located

Posted Feb 12, 2017
Everyone was extremely friendly, room was clean and nice, although weird transparent bathroom wall. Overall excellent!
Comment from Hotel Management
Mar 16, 2017 by Palesa Moima, Hotel Management
Dear Anonymous, Thank you for sharing your experience at the Radisson Blu Gautrain Hotel through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As our VALUED GUEST, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Radisson Blu Gautrain Hotel and we are looking forward to welcoming you back soon whenever your travel needs bring you back to Sandton. Werner Geere General Manager Radisson Blu Gautrain Hotel