Definitely not 5 star
Posted Mar 30, 2016
Location. This is the only reason the hotel worked for me. It is located in a quiet area, familiar to me and close to where I needed to be. At first glance the property looks great. Unfortunately, this does not follow through. The room was just ok, could benefit greatly from an upgrade. Sparse dated interiors, worn stained carpets and upholstery. Poor plumbing. No in room WiFi. Not consistent in replacing toiletries, water etc. Restaurant was hit and miss. Breakfast was on occasion a buffet. Continental breakfast consisted of cereals, fruit, cold cuts, cheese and yogurt. The food and drinks were not kept chilled or properly covered, often visited by flies. Service was practically non existent. The runners on the tables were always dirty, attracting flies. The staff tried to be helpful once asked but, it seemed they could not cope. The restaurant was never busy, especially dinner time. I can see why. I had to wait 40 minutes one evening for the menu to be printed and another 30 minutes to be served. Sad. This hotel has a lot of potential but it is just not functioning properly in any areas. The pool was empty due to a leak and the roof in the hotel was leaking. The shower faucet in one room sprayed all over the bathroom except for inside the shower. There was often no bottled still water available.