Suite, 1 Bedroom | Balcony

Reviews of The Capital 20 West

5 out of 5
The Capital 20 West
20 West Road South, Morningside, Sandton, Gauteng

Reviews

7.6

Good

Rating 10 - Excellent. 64 out of 189 reviews" "
Rating 8 - Good. 63 out of 189 reviews" "
Rating 6 - Okay. 36 out of 189 reviews" "
Rating 4 - Poor. 15 out of 189 reviews" "
Rating 2 - Terrible. 11 out of 189 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Annatjie on Feb 27, 2020
Dear Paul Thank you for rating our property. Kind regards Annatjie van Heerden General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Elroi

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Staff were excellent, rooms modern and spacious and shuttle services to the Sandton Mall very convenient.
Stayed 6 nights in Jan 2020
Response from Annatjie on Feb 27, 2020
Dear Anonymous Thank you for the lovely review. Kind Regards Annatjie van Heerden General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent value for money. The staff all very pleasant and helpful. The breakfast buffet has a really good tasty selection. The pool area and gym are well kept as is the rest of this hotel. The complimentary shuttle is also very useful.
Stayed 10 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 9 nights in Dec 2019

10/10 Excellent

Tumisang, Gaborone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its well maintained and the staff know how to serve their clients
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s better than most
Room was said to be smoke free - smelt like a tobacco factory! I’ve been here a few times, I love it however. But this experience this time was poor. I will still come back.
Stayed 3 nights in Dec 2019

8/10 Good

Nerin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Pankaj

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
What can i say. Just a stay
Not so good. The staff have attitude problems. They need customer care training
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019

2/10 Terrible

Justin

Disliked: Staff & service, property conditions & facilities, room comfort
Return My Funds Back To Me
I met with the manager who was super rude because i am black and she is white... I tried asking questions and then she asked that the bouncers/security take me out for no good reason. She is racist and don't need to work or manage sure sector. I never stayed in the room so please do refund my money.. Thanks
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hot water and shower not working properly-:(
The shower was damaged reported to the recetion couple times and was never fixed so was restricted to use the bath hub and the hot water run out as after one of us showered. So this need looking into for future guests.
Stayed 6 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were amazing, very attentive, polite and friendly. Unfortunately housekeeping was always very late. Sometimes as late as 3pm which is not great at all. The windows are open to the corridor so you can’t open the blinds to the sun as people can see through your room when walking past.
Stayed 6 nights in May 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Apr 2019

10/10 Excellent

T S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel.
Amazing stay, lovely rooms. Very friendly and accommodating staff.
Stayed 2 nights in Apr 2019

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel Walls too thin
Stayed 2 nights in Mar 2019

10/10 Excellent

Helder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pearl
Was very fine and calming
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveler

Poor cellphone network in room
Aircon vent just came loose. Very poor cellphone network in room.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was upgraded very nice place to stay ..the veranda restaurant was very nice
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartments are great, rooms are cramped and claust
Our first room allocated was tiny, dark and awful but when we approached the staff at the front desk stating the room was claustrophobic and boiling hot, they reallocated is a one bedroom apartment which was fantastic, spacious, well equipped and with a balcony. Pool was lovely and staff service really made all the difference. Turned out to be a great stay
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When I checked in the staff failed inform me that the room air con was not worked . Room lacked privacy windows in corridor in frequent use by other residents. Very highly noise level which forced me to move hotels
Stayed 6 nights in Dec 2018

10/10 Excellent

sola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in sandton, south africa
this is the best hotel as far as south africa is consign, to talk of the environment, service and all added others....it just best for all ..try and see
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All together pleasant. Becky was pleasant and organised some trips anf money exchange for us.
Stayed 6 nights in Dec 2018

6/10 Okay

Raymond

Liked: Cleanliness, staff & service
Needs a revamp
The service was superb as well as the restaurant but I find the rooms a bit tired and the sound proofing of the adjoining door not great. This is the second time I have stayed at this hotel and I can hear my neighbours conversation. The dressing room area is very stark
Stayed 2 nights in Nov 2018

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Business Trip
Perfect location for my business meetings
Stayed 2 nights in Oct 2018

6/10 Okay

ML, Lusaka, Zambia

Liked: Staff & service
It served it's purpose. Room not very functional if you're on a working trip.
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Mediocre
Stayed over for two nights on a business trip. Check in was quick and efficient except on the second night when it took two trips down to reception to get the keycard to work. According to the hotel the room was not paid for, which they realized was an error on their side. Still waiting for an apology. Stayed in an inside room that opens onto a passage, which is not recommended if one does not not prefer closed-in spaces. Use of earplugs is a must if you want to get some sleep. Noise is amplified by the echo in the passages. Room was clean and comfortable, especially the bed and pillows. Bedside lamps did not work and electrical points not easily accessible to charge mobile devices. One of the elevators was out of service for the duration of my stay. Luckily I stayed on the 2nd floor. The location is OK if one has transport. One can walk to the Gautrain Station or Sandton city, but it is not recommended.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Willy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Getting an iron and iron board took forever! Had to make more than 3 calls.
Stayed 4 nights in May 2018

6/10 Okay

Jeffrey

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was advertised under 5 star hotels in the area, I can confirm it is not a 5 star hotel.. I don’t know what the rest of the rooms are like but the double makes you feel like your in a box, with no fresh air as the window opens on to the passage!
Stayed 4 nights in Mar 2018

6/10 Okay

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Good for a business trip
Exceptionally well located in Sandton, stayed over on business. Clean, practical, nice finishing. I wouldn't classify as 5 star, more likely 4 star. On the 4 star premise... good hotel with efficient service
Stayed 1 night in Feb 2018

8/10 Good

AD

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Great Apartment but always a problem with service
This is an awesome property that I love staying at but find the service always lacking. On check-in and due to an issue I have had in the past I asked for credit to be loaded to the room from my credit card so I can order room service etc, only to struggle with this when ordering from the bar. Housekeeping was not done well on arrival with coffee in the coffee maker still from the previous guest and no notices or directories being kept in the room. I had to ask for these to be replaced The property itself is amazing, the apartments large and spacious with great appliances. The rooms are big and spacious and it does feel like a 2nd home when everything is done correctly. The apartment is definitely one of the most comfortable I stay in when travelling.
Stayed 3 nights in Feb 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A user friedly stay
Find the Capital 20 West Str good value for money, and staff willing to go out of their way to assist.
Stayed 3 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Provides a competitive alternative to the conventional hotels with fully-equipped suites which are very good for longer stays and families.
Stayed 14 nights in Jan 2018

10/10 Excellent

Phathisizwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

8/10 Good

Musi Bridget Barbara

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
My usual comfortable stay at the Capital West
My husband and recently my youngest daughter stayed at the Hotel. Whilst the comfort level and service in the restaurant downstairs remains quite good, the same cannot be said for the Room service and timely cleaning of the rooms
Stayed 6 nights in Dec 2017

8/10 Good

Hugo E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Afzal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a Good Stay
Well attended by Reception. Its a newly renovated site. Room was clean. Bed was very comfy TV quality is poor and selection of channels is poor.
Stayed 1 night in Nov 2017

8/10 Good

Mtchera J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
It was alright
Overall good experience. Dining staff moved kinda slow. They didn't tell me about charges until AFTER I checked out. Need more outlets to charge electronics in the room
Stayed 4 nights in Sep 2017

10/10 Excellent

Winter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good, I feel they can improve on the breakfast menu, We Stayed for 4 nights and was faced with the same menu every morning st breakfast.
Stayed 3 nights in Jul 2017

2/10 Terrible

Allan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad - bathtub looked like a murder scene
1st impressions really are what the hotel should aim for, but they suck at that. Checking in I was greeted by an unfriendly reception staff who I had to get the attention of as they were watching something on a computer. Then when I present my credit card to take a hold for charges get told its not necessary but when I charged room service to the room I get disturbed 20 min later to be told I can't charge to the room as I didn't present a credit card. I tell the caller to have the receptionist call me back and he never does. I go into the bathroom and it looks like someone was murdered in the bath tub with scratches all over the tub that the bath looks hideous and uncomfortable to be in. All issues were raised with management the next morning who moved my room but as a hotel you failed as your 1st impression was POOR POOR POOR and will not stay here again. Rather use the other Capital on Empire. Much better service and better location. Capital on West was a total let down to me.

10/10 Excellent

MICHELENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
I love staying at Capital 20 West. I felt safe. Everything was perfect. This is my second stay at a Capital Hotel and i will definitely stay there again.

10/10 Excellent

Rollin', London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home!
Very well equipped apartments,! I simply arrived with my luggage, popped to the grocery store and It was like being at home. Virtually every home amenity was on hand. Security was good and staff were also responsive and courteous.