Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Mi

Center of it all

Posted Aug 24, 2016
Best place to stay in Johannesburg, I will definitely go back and can't stay there. I love the complete wonderful experience across the board
4 out of 5
by A verified traveler

Very convenient location for shopping and dining

Posted Aug 21, 2016
There is an impolite staff when we asked about transfer at the Concierge. And we want him to get back to us about helicopter services from the Hotel to Pilangsburg, unfortunately, we have got no reply. Its still nice in general.
Comment from Hotel Management
Aug 23, 2016 by R. Rosa, Hotel Management
Thank you for your feedback. We regret the inconvenience caused regarding the concierge desk and the information offered. We hope to see you again soon
4 out of 5
by A verified traveler from Jeddah, Saudi Arabia

Posted Jul 31, 2016
It was nice stay but when I went to the airport with the taxi car that was provided by the hotel, the taxi driver took advantage of the stuation and charged me after he droped me too much which was R700, and I've to pay to catch my flight.
Comment from Hotel Management
Aug 23, 2016 by R.Rosa, Hotel Management
Thank you for your feedback. We hope to see you again soon.
5 out of 5
by A verified traveler

Great location!

Posted Jul 28, 2016
The hotel is perfectly located in Nelson Mandela Square. Safe, clean and comfortable. The staff and service was great.
Comment from Hotel Management
Aug 23, 2016 by R. Rosa, GM, Hotel Management
Thank you for your feedback. We hope to see you again soon
4 out of 5
by Casey from Dayville, CT

relaxing after a 2 week vacation around Africa

Posted Jun 8, 2016 on Hotels
the hotel was lovely and is centrally located/linked to both the NM Mall and Sandton Center which was great (although the stores are too uppity for the normal folks :)). There were plenty of food options and we felt safe in the area. The concierge Archie was lovely!! they also had a spa and prices are extremely reasonable right now. the only downfall to the hotel was that their AC was undergoing maintenance - we weren't advised and even went to reception to get maintenance only to have maintenance call us just as frustrated as reception wasn't informing customers. they offered nothing for the inconvenience and it was very warm overnight!
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Thank you for your feedback. We regret the inconvenience caused regarding the AC. We appreciate you choosing to stay with us and that you enjoyed the spa and concierge. We hope to see you again soon
5 out of 5
by Jeronimo

Posted Jun 6, 2016 on Hotels
My stay was very good, the only concern i am facing now, i need a tax invoice to submit to my company for reimbursement and i dont know how to it
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Thank you for your feedback. Please email the hotel and we can gladly assist with a tax invoice. We hope to see you again soon
5 out of 5
by cheryl from Durban

Outstanding

Posted Jun 6, 2016 on Hotels
the concierge was just amazing!!!!!!!
Comment from Hotel Management
Aug 23, 2016 by General Manager, Hotel Management
Thank you for your feedback. We thank you for choosing to stay with us. We hope to see you again soon.
4 out of 5
by Mohammed

Comfort in Sandton

Posted Jun 5, 2016 on Hotels
Weekend
1 out of 5
by A verified traveler

Very nice hotel Staff very friendly Nice breakfas

Posted May 22, 2016
Value for Money Everything is just excellent Worth every penny
Comment from Hotel Management
Aug 23, 2016 by R. Rosa, GM, Hotel Management
Thank you for your feedback. We hope to see you again soon
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 19, 2016 on Hotels