Beautiful Hotel, Terrible Service and Attitude
Posted Oct 12, 2016
This is a hotel that bills itself as a luxury boutique hotel, and it is as far as the location goes, the service however is by far not matching it, and the bad attitude is only making it worse.
I reserved for a luxury suite, and at check-in was presented with a sort of window gallery open to the swimming pool with absolutely no privacy, and no safety as essentially public walkways of the hotels had direct access to all my windows and glass doors.
As I politely indicated that I could not take this kind of accommodation, the staff found me another suite, and although I was willing to pay for it, a young staff member (trainee?) indicated that the upgrade was complimentary and that he was happy that they could find something acceptable, to which I indicated that I was much obliged and thankful. Nothing wrong with that, except that at check-out, the price of the upgrade was included. When I asked what that was, I was sternly told that the upgrade was at that cost, and when I told about the staff person telling me that it was complimentary, after a long time debating in some back room, I was told that it was not right, and served a convoluted story about the upgrade being for my original luxury suite to the one I was presented at check-in (remember the one that had the privacy of a train station). And when I caught the staff in question, who was trying to hide as I was leaving, had even the nerve to tell the same story looking me in the eye telling me that he wasn't going to argue