The property was located in a great area! Pretty walkable with a great mall and dining options nearby. I will say this, we had exceptional customer service from start to finish. Everyone was kind. The property felt secure. I loved the decor - super cute and authentic. I just wouldn’t book it myself again until some of those kinks were worked out.
However, we ran into several issues during our stay. Safe didn’t work - we were advised it would be fixed twice, that never happened. A big no no for us as we were visiting from out of the country and had valuables we couldn’t walk around with day to day (laptops, camera equipment, passports, etc). The heater didn’t work long enough to warm anything up.
The room wasn’t very soundproof. We were located on the first floor and able to hear people on the steps, employees loitering behind the room, the pool draining… you name it, it was loud.
The water wouldn’t stay hot enough for us to both shower back to back (we take maybe 15 minutes combined), so I started showering at night and my partner would shower in the morning. We requested clean towels and they were simply folded up and placed back on the bathroom shelf… I knew because I accidentally got some makeup from my forehead on it.
The room keys also deactivate very easily. We were advised not to place near cell phones or near credit cards after the first time it deactivated. That was a bit inconvenient since I carried a fanny pack throughout the trip.