Not given what was advertised.
Posted Jan 15, 2016
When I arrived at 10pm, no front desk staff was available to:
1. Sell me any Internet vouchers (the only way to get online at the hotel).
2. Correct my reservation when i discovered i was given the wrong room, a lesser room than what I paid for.
3. Fix my air conditioner when I discovered that it was not working.
Despite trying multiple solutions, including contacting Expedia staff, I was not given any option but to desperately try to sleep in tiny, strangely furnished, over heated room without any way to get online to check in for my 32 hour long international flight that was scheduled for the next morning.
The next morning, I mentioned this to the hotel's GM and was basically offered no reparations or viable solution.
Overall, the entire experience was very unsatisfactory. I will not be staying here again. Neither will my friends who also had an unsatisfactory experience in their rooms as well. This hotel used to have it together but things are slipping. People should take their business elsewhere.