Ratings based on 267 Verified Reviews

3.2 out of 5
57% of guests recommend
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Ok place to stay

Posted Oct 16, 2017
One of the rooms our family members were in didn’t have a working shower for the weekend & wasn’t cleaned during their stay. Our room was fine. Carpets need to be cleaned.
2 out of 5
by A verified traveler

Upsetting

Posted Oct 9, 2017
Room was close to where we needed to be. Walked in and there was an empty can of cherry coke on our dirty desk. Sink was dirty. Only 1 towel in bathroom. Room needed to be vacuumed. There was some constant knocking that kept us awake. Very disappointed in our stay. Staff really did not care too much. Our problems were noted.
2 out of 5
by A verified traveler

Posted Oct 3, 2017
Room had a very offensive smell, that never went away. Sheets were stained, and very dingy. Never had any trash bags in the trash cans. The bathroom was actually pretty clean, that made the stay tolerable.
4 out of 5
Recommended
for Everyone
by A verified traveler

First room smokey smelling

Posted Sep 20, 2017
Asked for a different room and not a problem getting one
4 out of 5
Recommended
for Everyone
by A verified traveler

Visiting Jefferson/Madison area, close to both.

Posted Sep 18, 2017
Clean hotel, good beds, only thing noticed, no elevator. Thinking about the elderly.
2 out of 5
by A verified traveler from wisconsin

Not worth the price

Posted Sep 11, 2017
Paid a lot of money for a dirty hotel. Rooms are cleaned marginal bathrooms are disgusting, continental breakfast was terrible with only toast and cereal. Pool was closed check in staff was not welcoming at all. Disappointed for a stay that was over $100 a night! Better hotel in town and that is where I will be next year!
Comment from Hotel Management
Sep 15, 2017 by GM, Hotel Management
Sorry your stay was not up to your expectation. We will work harder to make sure that we improve of all areas of your concern.
4 out of 5
Recommended
for Everyone
by A verified traveler from Curtiss, Wi

Posted Sep 10, 2017
Pros: Close to venue
Cons: As with every hotel I have ever stayed in, getting the air flow, temperature is always a trick.
Have stayed in this hotel every year for many years while I attend an annual event. Always a good experience, price is right, clean, safe, adequate free breakfast.
Comment from Hotel Management
Sep 15, 2017 by GM, Hotel Management
Thank you for staying with us, thank you for choosing us on your annual visit. We know you have many choices and we appreciate you choosing us, we try hard to make every guest stay as comfortable as possible. We look forward to seeing you soon. Thank you
1 out of 5
by A verified traveler

Posted Sep 9, 2017
There was a terrible smell at this hotel. The hot tub was broken. The shower barely worked. We listened to doors slamming all night. Front desk person was on her smart phone most of the time.
Comment from Hotel Management
Sep 15, 2017 by GM, Hotel Management
Thank you for staying with us, sorry your stay was not up to your expectation, the smell is because of the entire hotel getting new carpets, we are trying to air out the rooms on perfect weather days, I am sorry that the doors were slamming, we try to discourage the other guest from slamming doors. We will enforce that staff do not use their cell phones during work hours
3 out of 5
Recommended
for Everyone
by A verified traveler from Nekoosa, wi

Going to the fair

Posted Jul 23, 2017
It was fine. Nothing fantastic, nothing disappointing.
Comment from Hotel Management
Jul 30, 2017 by GM, Hotel Management
Thanks for staying with us, we look forward to seeing you again. I hope you enjoyed the fair, if you are planning on coming back please call us and we can help with your reservations
2 out of 5
by Taylor

Room damp, caused headaches, and uncleanly

Posted Jul 20, 2017 on Hotels
The room was very damp. The floors felt like the sink flooded and the whole room's carpet got wet. I had a headache within 15 minutes of staying in the room. I took some tylenol and had another headache in the morning. Another friend had a headache too and another had a stomach discomfort. There's a good chance there's mold somewhere in the room. Beds were very uncomfortable and the A/C barely worked. Never staying here again.
Comment from Hotel Management
Jul 28, 2017
Thank you for staying with us, thank you for bringing your concerns to our attention, we work hard to ensure that all our guest have a comfortable stay. We are in the process of getting all our carpets changed. I hope you do come back and give us a chance to redeem ourself Thanks