Exterior

Reviews of Super 8 by Wyndham Bedford

2 out of 5
Super 8 by Wyndham Bedford
4498 Business, Route 220, Bedford, PA

Reviews

7.6

Good

Rating 10 - Excellent. 219 out of 692 reviews" "
Rating 8 - Good. 255 out of 692 reviews" "
Rating 6 - Okay. 119 out of 692 reviews" "
Rating 4 - Poor. 52 out of 692 reviews" "
Rating 2 - Terrible. 47 out of 692 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Even with construction going on nice rooms and clean and cheerful front desk lady
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear Nancy,Thank you for taking the time to share your experience at the Super 8 in Bedford, PA. We appreciate your feedback and are delighted to hear that you enjoyed your stay despite the ongoing construction.Our team is committed to providing a peaceful and comforting home away from home for all our guests. It’s wonderful to know that you found the room to be nice and clean, and we’re thrilled that our cheerful front desk lady made a positive impression on you.Your kind words about t and location cleaning are greatly appreciated.Thank you for choosing the super 8. We look forward to welcoming you back on your next visit!

8/10 Good

Joel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was doing renovations and there was no handicap ramps
Stayed 1 night in Mar 2024
Response from GM on Apr 9, 2024
Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced due to the ongoing renovations and the lack of handicap ramps.

6/10 Okay

Alma

Traveled with pets, Traveled with family
Loved the location. I was disappointed to show up and find it under construction. I was traveling with dogs and the construction left the place dirty and had construction equipment around the building. The rooms were a bit small but doable. They gave us a room near the door so we could take the dogs out easily. There was no place to really walk the dogs just a strip of grass between parking lots. There was an abandon motel behind the Super 8.
Stayed 2 nights in Apr 2024
Response from GM on Apr 7, 2024
Thank you for sharing your feedback about your recent stay with us. We truly appreciate your positive comments about the location – it’s always wonderful to hear that our guests enjoyed the surroundings.We apologize for any inconvenience caused by the ongoing construction. We understand how important it is for our guests to have a peaceful and clean environment during their stay. We’re glad to hear that the room assigned to you was conveniently located near the entrance, making it easier for you to take your dogs out. Thank you for choosing to stay with us, and we hope to welcome you back soon. If there’s anything else we can do to improve your experience, please don’t hesitate to reach out. Safe travels!

4/10 Poor

Phil

Disliked: Cleanliness, amenities, property conditions & facilities
There were ongoing renovations so the reception area was noisy and dirty. The workmen did not keep the hallway or reception area clear flooowere being replaced. My room door was open when I arrived and the floor was gritty. But there was evidence of poor long term cleaning with build up in the corners and along the wall. Staff did their job - just. Nothing welcoming. Heating was noisy cycling on and off. All night. I slept, I dressed, I left.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay. Your feedback is valuable, and we take it seriously.We regret that the ongoing renovations caused disruptions in the reception area. We understand how important a quiet and clean environment is for our guests. Our team should have ensured that the hallway and reception area were kept clear during the renovation process.We regret any inconvenience the noisy heating system may have caused. We will investigate this issue to prevent similar occurrences in the future.Once again, we apologize for falling short of your expectations. We pledge to make your next visit even more enjoyable, and we sincerely hope you will think about staying with us once more in the future. We appreciate you selecting our business.

10/10 Excellent

Ervin

Liked: Cleanliness, amenities
A nice property, close to turnpike. Great price! It is going through renovations so it might be noisy during the day. I arrived late and left early so I didn't hear any noises though. Clean bathroom and large size bed. Easy check in and out and the staff is caring and attentive. I was happy with my room. Will book again if I'm located in that area. Thanks Ervin
Stayed 1 night in Mar 2024
Response from General Manager on Mar 24, 2024
Greetings, visitorWe appreciate you taking the time to reach out to us about your experience. That you thought that our property was affordable and convenient makes us very happy. We appreciate your patience as we work to improve our facilities, and we apologize for any noise that may be generated during the day.We're happy to hear that your large bed and spotless bathroom were enjoyable. Your positive comments inspire our staff to keep up the great work that we take pleasure in performing. We are happy that you had a quick check-in and check-out experience.When you visit to the area, we would like to have you as our guest. Happy travels!Thanks

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For a budget hotel I was surprised — this place is much better run than most in this category by a big margin. The hotel was in a good state of repair, they were performing upgrades on the rooms, the room and linens were spotless and the staff friendly. I’ll likely opt to stay here the next time I’m in the area.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
We’re so happy to have you as a customer. You’re welcome to come again anytime. We really appreciate you sharing your review of our service. Thank you!

8/10 Good

Immanuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DP on Jan 24, 2024
Thank you for you review.

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Dixit P. on Jan 24, 2024
Hi Joseph, Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check-in, close to the turnpike, large room
Stayed 1 night in Dec 2023
Response from General Manager on Jan 24, 2024
Thank you for being our customer and leaving us a wonderful 5-star review.

8/10 Good

Charles Fafa, Columbus

Stayed 1 night in Dec 2023
Response from Dixit P. on Jan 24, 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good pet friendly for price
Fine for the price. Had an issue with not having our King bed room that we booked available and a shower drain backed up, but the place works for the price, pet friendly, close to the highway.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 24, 2024
Thank you for being our customer and leaving us a wonderful review.

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean; bed was okay; staff were very helpful.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 24, 2024
We really appreciate you sharing your review of our service. Thank you!

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, clean room. Very convenient- right off turnpike.
Stayed 1 night in Dec 2023
Response from General Manager on Jan 24, 2024
Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

2/10 Terrible

Michael

Disliked: Cleanliness
Bed sheets no clean
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Good afternoon, We are so sorry that you had a negative experience at our hotel. We wish that you had informed any of our staff or management of this issue so that we could have resolved this successfully during your stay with us.

4/10 Poor

Austin

Disliked: Cleanliness, amenities, property conditions & facilities
Check in was not quick. Until i was handed the room key i was made to feel as if i wasnt on the reservation list even though I know i had .ade the reservation months in advance. The room was basically in the lobby so everyone that walked in the hotel sounded as if they were walking in the room, not to mention there was a bell that was so loud that it could wake the dead. It went off every time the door to the lobby opened no that wasn't pleasant. Bathroom wasn't very clean either. Only thing that was a plus is the location of hotel. It was close to highway.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Good afternoon, We are so sorry that we let you down during your stay! We will discuss these negatives that you mentioned to our team to help them better improve future experiences. Thank you for your feedback and we hope that we have a chance to provide a better experience for you in the future!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent BUT…
Hotel was VERY clean except for a VERY dirty fabric chair in the room. I was told they are replacing the chairs besides that room was immaculate. Room is updated however it still has popcorn ceilings. Overall a very pleasant experience and I would stay here again.
Dirty chair
Fluids R us
Well decorated
Very clean bathroom
Stayed 1 night in Nov 2023
Response from General Manager on Nov 18, 2023
Thank you for your positive review Robert. We are indeed in the process of updating our rooms and hope you will stay with us again.

2/10 Terrible

Cheung

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi did not work. The place is just so outdated and run down.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 5, 2023
Good evening Cheung, I am so sorry to hear of your experience. I wish you would have let us know at the front desk during your stay so that we could have assisted you with your technical difficulties, as none of our other guests have made any comments regarding our wifi. I do apologize that you find our hotel to be run down, as we just went through a renovation and are working very hard to provide friendly, clean, and comfortable service to our guests. I hope that you are able to find more pleasing lodging options during your next visit to our area; and thank you so much for your feedback!

8/10 Good

Ken

Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for the review Ken, we will share your positive rating with our team!

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Bedford after dark
Was satisfactory.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for the great feedback!

2/10 Terrible

mary

Stayed 1 night in Oct 2023
Response from General Manager on Nov 16, 2023
Hello Mary. Unfortunately, we are unable to provide you with a resolution or feedback for your concerns, since you did not leave us any comments explaining your 1 star review. We would however, like to apologize for any inconvenience that you faced during your stay.

2/10 Terrible

Kumar, Aurora

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothings is comfortable.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Good afternoon, We apologize for the inconvenience that you suffered; however without providing any more details, we are unsure of what your exact issue was; or how we could have better resolved your issues; as no issues or complaints were mentioned to our staff the numerous times that we interacted with you during your stay. However, we certainly are sorry that we let you down!

10/10 Excellent

Rodney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for the 10 stars Rodney!

2/10 Terrible

Chris

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Good afternoon Chris, Unfortunately, we are unable to provide you with a resolution or feedback for your concerns, since you did not leave us any comments explaining your 2 star review. We would however, like to apologize for any inconvenience that you faced during your stay.

6/10 Okay

Terrianne

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities
Nothing spectacular, but nothing super horrible. It seemed just a tad dirty/grimy for our standards and feel the price should have been a little lower but it wasn’t too bad. It served its purpose.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Good afternoon Terrianne, We are so sorry that we let you down, and we will share this feedback with our housekeeping team in order to better serve future guests!

8/10 Good

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for the rating Debra!

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for the great review Ronald, we will be sure to share with our team, and we hope to see you again!

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave our room away to someone else. There is a festival in town so they just gave it to other people. Had to call multiple other hotels to get a room. Thankfully there was one after driving 4 hours.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Good afternoon David, We are so sorry that you experienced this extreme inconvenience! I do want to let you know that we now have a new management team in place, and are using valuable feedback such as yours to provide a higher level of guest experience in the future. Thank you once again!

10/10 Excellent

Natalia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to take rest !
Loved! Everything was excellent and sleeping and cleaning and service!!!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you so much for the kind words Natalia!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Thank you for the wonderful response Michael, we are glad that you enjoyed your stay!

2/10 Terrible

Paige

Stayed 1 night in Oct 2023
Response from Brandi-GM on Oct 9, 2023
What is your reservation number or your last name? I am quite curious as to why you scored us with a terrible. Did you stay on property? Can you please provide proof of stay.

8/10 Good

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brandi-GM on Oct 9, 2023
Thank you for staying with us at Super 8 by Wyndham, Bedford. We look forward to having you again!

10/10 Excellent

Lacey

Stayed 3 nights in Sep 2023
Response from General Manager on Oct 28, 2023
Thank you for the 5 star feedback Lacey! We hope to see you again on your next visit to Bedford!

8/10 Good

Ken

Stayed 1 night in Sep 2023
Response from General Manager on Oct 28, 2023
Thank you for the great feedback Ken! We hope to see you again on your next visit to Bedford!

2/10 Terrible

Susan

Traveled with group
Disliked: Cleanliness, staff & service
when we went to check in our rooms were available. I checked in OK but when my friend checked in they said the room was not available and they had no other room for her. I reserved these rooms months ago. The check in person was not friendly at all and actually very rude to a customer. The office in the back was visible and it was dirty. the check in area was dirty. Of course we left to find another hotel which we did and it was wonderful, clean and friendly. Im waiting for a refund for my room.
Stayed 2 nights in Sep 2023
Response from Brandi-GM on Oct 9, 2023
This is something you should be discussing with Expedia. Even their website said you only booked 1 room. I am sorry that there were not any other rooms available, but I am happy to hear you found comfortable accomadations.

10/10 Excellent

Raymond

Stayed 1 night in Sep 2023
Response from Brandi-GM on Oct 9, 2023
Thank you for staying with us at the Super 8 by Wyndham, Bedford. We look forward to seeing you again!

2/10 Terrible

Semyon

Stayed 1 night in Sep 2023
Response from Brandi-GM on Oct 9, 2023
I am sorry to see that your stay was not satisfactory. How could we have made your stay better?

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Brandi-GM on Oct 9, 2023
Thank you for staying with us at the Super 8 by Wyndham, Bedford. We would love to have you back.

10/10 Excellent

Boyd

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Sep 2023
Response from Brandi-GM on Oct 9, 2023
I am so happy to hear that your stay was great! And thank you for simply taking the time to tell us that! Not enough do we hear the positive.I hope you stay with us again in the future.

10/10 Excellent

joseph p

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was great, friendly helpful staff. We will stay again for sure. Convenient location for travel and food and visitor attractions. Thank you very much
Stayed 2 nights in Sep 2023
Response from Brandi-GM on Oct 9, 2023
Thank you for the kind words. I will relay your message to my staff as it will boost their morale. We would love for you to stay again! Thank you for telling about the positive. We love to hear it!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The room was okay but the bed bowed in the middle making it difficult to sleep
Stayed 4 nights in Aug 2023
Response from Brandi-GM on Oct 9, 2023
I am sorry the bed bowed. So many times, more than not, a traveler is by themselves and love that middle. But it is something we are looking in to resolve with new mattress in the future. We hope that won't deter you from staying with us again. We would love the opportunity to earn a 10 from you!

6/10 Okay

Barbara L.

Bathroom could have been cleaner.
Stayed 1 night in Sep 2023
Response from Brandi- GM on Sep 4, 2023
Thank you for your valued feedback, as we are always striving to improve our guest satisfaction scores. We will be sure to share your feedback with our housekeeping team to help them see areas of potential improvement. We do hope that you would give us another chance to provide more ideal service in the future. Please do be aware that someone is available at the desk 24/7, and anytime we are made aware of issues during a guest's stay, we do our best to provide further accomodations for any issues or shortcomings that our management team is made aware of. Once again thank you for your feedback!"

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and easy check in! Room looks good. And the tv works well
Stayed 1 night in Aug 2023
Response from Brandi-GM on Sep 4, 2023
Thank you so much for the 5 star review! We appreciate you and look forward to your next visit to the Super 8 by Wyndham Bedford PA!

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and available, bed was comfortable, shower was hot and had good water pressure, excellent refrigerator/freezer, cost was reasonable, access restaurants in nearby Bedford, room was large and all necessary amenities were available.
Stayed 1 night in Aug 2023
Response from Brandi-GM on Sep 4, 2023
Thank you so much for the 5 star review! We appreciate you and look forward to your next visit to the Super 8 by Wyndham Bedford PA! I hope your next trip is just as enjoyable.

2/10 Terrible

Jeff

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Terrible location!!!!
Stayed 1 night in Aug 2023
Response from Brandi-GM on Sep 4, 2023
I"m sorry our location was terrible. Is there something we could have done to make your stay more enjoyable?

10/10 Excellent

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I recommend they get bigger pillows orher than that cheap comfortable stay.
Stayed 1 night in Aug 2023
Response from Brandi-GM on Oct 9, 2023
Thank you for staying with us at the Super 8 by Wyndham, Bedford.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Nice place to stay. Comfortable. Only issues was only 1 bath towel for 2 people
Stayed 1 night in Aug 2023
Response from Brandi-GM on Sep 4, 2023
I am sorry there was only 1 bath towel, there should have been 2. I will discuss this and also share this review with my housekeeping staff. Please understand staffing is limited and sometimes things get overlooked. Please stay with us again the next time you are in the area and I assure your stay will be better. Thank you for staying with us at Super 8 by Wyndham Bedford PA.

10/10 Excellent

Lakken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean!
Stayed 2 nights in Aug 2023
Response from Brandi-GM on Aug 21, 2023
Thank you so much for the 5 star review! We appreciate you and look forward to your next visit to the Super 8 by Wyndham Bedford PA!

2/10 Terrible

Joseph

Stayed 1 night in Aug 2023
Response from Brandi-GM on Sep 4, 2023
I am sorry to see that your stay was bad enough to afford us 1 star. I would love the opportunity to discuss with you what happened. Please feel free to contact the property and ask for me.

6/10 Okay

Deborah

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Although we like the non carpet floors we do like them clean. There was debris and dust around the floor edges. The bed had little padding. Overall it was doable for the night but we would not return.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 15, 2023
Good afternoon, Thank you for your valued feedback, as we are always striving to improve our guest satisfaction scores. We will be sure to share your feedback with our housekeeping team to help them see areas of potential improvement. We do hope that you would give us another chance to provide more ideal service in the future. Once again thank you for your feedback!

6/10 Okay

Gregory, Annville

Business traveler
Breakfast was just some granola bars and apples. Front desk would not break a $20 so i could tip the eaner.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 16, 2023
Good afternoon, Thank you for your valued feedback and your 3 out of 5 survey response. We will take your notes into consideration in hopes to earn an even higher review in future visits to our hotel. We do apologize that as advertised, our breakfast option is continental, in line with brand standards. In order to provide more breakfast options, we would also be forced to charge our loyal guests higher nightly pricing, so after much consideration and guest polls, we have determined our current options to be the most cost effective and well received by guests in line with our current nightly room prices.