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Reviews of KSL Hotel & Resort

4 out of 5
KSL Hotel & Resort
33 Jalan Seladang, Taman Abad, Johor Bahru, Johor

Reviews

7.6

Good

Rating 10 - Excellent. 265 out of 1003 reviews" "
Rating 8 - Good. 403 out of 1003 reviews" "
Rating 6 - Okay. 179 out of 1003 reviews" "
Rating 4 - Poor. 100 out of 1003 reviews" "
Rating 2 - Terrible. 56 out of 1003 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sze Hong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great 😃
Stayed 1 night in Apr 2024

10/10 Excellent

TUSHAR

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N.A.
Stayed 1 night in Apr 2024

6/10 Okay

JULIA

Traveled with group
Disliked: Cleanliness, amenities
Ants around some of the area..
Stayed 1 night in Apr 2024

4/10 Poor

Yeo Chee

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOTHING WORTH THE STAY.
Stayed 1 night in Apr 2024

8/10 Good

Wong

Liked: Cleanliness, staff & service
Everything's fine and good location to access everywhere in JB
Stayed 1 night in Mar 2024

10/10 Excellent

Toh, Tampines

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here for many times, overall is good
Stayed 1 night in Mar 2024

10/10 Excellent

Angeline

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This time round is better than the previous stay. Can sleep quite well, Cover sheet not sure got changed anot, have stain.
Stayed 1 night in Mar 2024

6/10 Okay

Tiong Chye

Very slow internet. No live TV channels.
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon Chua

Traveled with family
Liked: Cleanliness, staff & service
Bed very big for normal king size
Stayed 1 night in Feb 2024

4/10 Poor

Erine

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick get away
Cool and nice for a quick get away. Friendly staff and convenient shopping just few step away.
Stayed 1 night in Jan 2024

6/10 Okay

ZHEN TAI

Stayed 1 night in Jan 2024

6/10 Okay

Melinda

Traveled with group
Liked: Staff & service
There are some faults in their electrical power, eg bedside lamp and ceiling lights. A few areas in the toilet are moldy too. No moveable shower hose only rainfall shower, so i guess all those who do not wish to wash their hair twice are force to do so. No shower cap provided also
Stayed 1 night in Jan 2024

8/10 Good

Ng Siew

Stayed 2 nights in Jan 2024

6/10 Okay

Evelyn

Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Muhammad

Liked: Cleanliness
👍
Stayed 1 night in Jan 2024

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Dec 2023

10/10 Excellent

Hong Soh

Stayed 1 night in Jan 2024

8/10 Good

CHONG BOON

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel customer services are bad.Did provide the receipt but their foreigner receptionist still would like to try charge us extra gov tax again ,without provide for children breakfast etc.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE MOST TERRIBLE AND HORRIBLE HOTEL IN MALAYSIA
The shower water outlet was blocked, and it caused flooding in the shower place as well as outside the shower place. All the wall sockets were damaged, and I cannot even charge my phone. One table lamp was carelessly removed causing darkness in the room. Everything looked neglected and unattended to for long time before I checked in. Shockingly I saw the hotel staff easily got access to my room with just a swipe with the card they wear on their neck. Although I put "no makeup room" at the door, the hotel staff still sent cleaner to clean my room without respecting customer's request. The hotel check in staff were rude (ladies) and they gave wrong information. NO room service at all and which is so disappointing. All phone line were pull out and cut off and customers have no way to comminute with hotel reception.
Stayed 2 nights in Dec 2023

8/10 Good

Hewlett

Traveled with family
Liked: Cleanliness, room comfort
Conveniently located hotel, room condition ok
Came for a 2 night stay from SG. Chose this hotel because of water park and bathtub in room. Didn't have chance to go water park tho. My room was acceptably clean and rather spacious. Bed was comfy. The bathtub had some burn marks (probably cigarette butt burns, even though hotel says no smoking) but otherwise clean and functional. Didn't spend much time in the room since purpose of stay was to enjoy the surrounding area. Location of hotel is great since it's just above the mall. Lots of very good eateries within and nearby the mall as well, and a cool convenience store (Avery Day) opposite the hotel lobby area that closes at midnight.
Stayed 2 nights in Dec 2023

8/10 Good

Ang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

kelvin

Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Adrian

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so far so good
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Stayed 1 night in Dec 2023

2/10 Terrible

Angeline

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked breakfast with hotel but no voucher given, checked with Expedia and was told it was their mistake. Need to improve on this. Room was very noisy, bcoz of the next room customer was sick and was coughing the whole night. Did not manage to catch sleep. Overall experience was very bad!
Stayed 1 night in Dec 2023

2/10 Terrible

Choy Sin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
On the day of check in, those bed sheet, pillows case are smelly seems like have not been change after the last clients checked out. Towels also smelly seems the towels were not properly clean and dried. Worst still, no proper assigned car parks level for hotel customers. Hotel should consider to alocate some level of parking for the hotel customer instead of mingle with shoppers parking
Stayed 3 nights in Dec 2023

8/10 Good

choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for quick get away for family. Good service and friendly staff.
Stayed 1 night in Dec 2023

6/10 Okay

Ai Mei

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not value for money
I booked the 3 bedroom apartment condo. Kitchen tap is loose and cabinet is old. Fridge is noisy when turned on. Common bathroom hot water system is not working. As we only stayed for a night so everyone showered in the master bathroom where hot water system is working. Bedding is hard. This is more like a chalet standard instead of hotel standard.
Stayed 1 night in Dec 2023

10/10 Excellent

YUSARI BIN

Liked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Chia Yuan

Stayed 1 night in Nov 2023

6/10 Okay

yuen

Liked: Amenities
It has improved since my last stay. Keep up with the competition with other hotels nearby
Stayed 1 night in Nov 2023

8/10 Good

Rebecca

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good for people who want to do services in KSL
Stayed 1 night in Nov 2023

10/10 Excellent

Eun Seok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Zhou

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Shiwei Aurelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Fook Kee

Stayed 2 nights in Oct 2023

8/10 Good

Thiem Huat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Getaway at KSL
Clean and neat. Friendly housekeeping team and counter service.
Stayed 2 nights in Oct 2023

10/10 Excellent

QUAN KANG

Stayed 1 night in Nov 2023

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
shower head leaking water
Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Weekend trip to Johor
Old room with no fridge to store water. Lifts take awhile to come up or down. Air con not working. Called the technician to fix but still not cold. Great location if you love shopping, hotel is part of mall.
Stayed 3 nights in Oct 2023

6/10 Okay

Kelly

Traveled with group
An average hotel for a short stay.
Stayed 1 night in Oct 2023

8/10 Good

Mei Kuan Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Jennifer CS

Stayed 1 night in Oct 2023

8/10 Good

Pal

Traveled with group, Traveled with family
Liked: Staff & service
Standard drop like toiletries items reduced. Swimming pool closed. TV channels limited.
Stayed 2 nights in Oct 2023

10/10 Excellent

Chee Hon Gregory

Traveled with partner
Liked: Cleanliness
Convenient for shopping
Stayed 1 night in Sep 2023

10/10 Excellent

Abdulkarim

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
No Problem with the stay
Stayed 2 nights in Aug 2023