Great Hotel with Excellent Recreational Facilities
Posted Sep 26, 2016
Visited the resort in September 2016. It was a really good property with a lot of facilities and amenities.
Pros - Rooms are fantastic. One of the best showers in the Bathrooms there. The hotel has a Pool, a Bar, some Restaurants, and a lot of recreation activities like Pool Table, Snooker Table, Table Tennis, Squash, Gym, Bowling Alley, Archery, Tennis, etc. They even have a Golf Club if you are interested in that. The food served in Room Service is really good.
Cons - There was no Buffet for Lunch on Saturday and Sunday when we visited. Only available from Monday to Friday. The other A'la Carte Menus were also Strictly OK. The hotel should really rework their food. The service was also not great. The staff there overall lacked courtesy and were not willing to help the Guests. Only minimal help provided.. that too on demand. The breakfast was strictly OK.
On our arrival, the concierge did not even come to the car to help us with our bags and neither did they greet us. Check in was smooth but we were not taken up to our room. We were just told the room number and asked to find it ourselves. We were also not briefed about all the facilities in the hotel.
Overall, with such a good property on their hands, the Hotel Management Team really need to train their Staff on service levels and probably hire a new Executive Chef and revamp their entire Food Options. And yes.... you should have Buffet Lunch available on weekends too.