Next option besides KSL hotel
Posted Jul 18, 2016
Hotel has a very warm and classic setting, management could consider working on the exterior of the building though, it looks like a rundown hotel from the outside despite having a nice interior.
Staff was friendly, check-in/check-out with ease.
Room was spacious and comfortable. However, cleaniness could be improved. The counter where complimentary sachets of tea and coffee were placed was dusty. Carpet has stains. Bathroom generally clean except the shower curtain makes the bath area looks dirty.
Location of the hotel is great. Parkson at Holiday Plaza is within walking distance, KSL is just a 3 mins drive. Food Center at Taman Century is a great source for dinner. All in all, I enjoyed my stay at Mutiara.
Comment from Hotel Management
by Lily Tham, Mutiara Johor Bahru, Hotel Management
Thank you for staying with us recently and we are grateful that valued guest like yourself have taken precious time to provide feedback. We have taken note of your comments and would do our utmost to provide better quality services to meet guest’s expectations. We sincerely hope to welcome you back to Mutiara Johor Bahru soon. Kind regards - HP Khoo, General Manager