Bad experience with the hotel
Posted Dec 14, 2016
Upon check in, I had to wait for half an hour before front desk counter issued the room card to me without apology. In our family suite, there were no bath towels, hand towels, toilet mats, bathroom slippers placed in the room. Toilet paper used half roll. General cleaniness were not up to standard, some hairs could be seen on toilet floor. I went down to make request from front desk for the essential items. Items were placed in our room after we came back from dinner. As hotel is near to highway, traffic sound could be heard at night. Worst thing is when I almost fell asleep on the first night, i heard loud knocking consecutively on my door. In the end, I woke my husband up to check on the it. When he opened the door, it was the housekeeping guy who claimed that we asked for room service for toothbrush! It is exact midnight when he knocked on our door. He should check with the front desk or call up first before knocking on our door. Stupid fellow! The next morning when we returned from swimming, the housekeepers were cleaning up our room halfway. They took away our room bath towels, hand towels, toilet mats. When we asked for replenish of new ones, they said there were not enough towels and we have to wait. In the e d, they gave us swimming pool towels instead. Before we left the hotel, my husband still inform the housekeeping to continue the cleaning. When we returned at night, our room door was not closed properly! We were very angry for such service provided by the hotel
Comment from Hotel Management
Jan 8, 2017 by Ridza Johari, Hotel Management
Warm greetings from Silka Johor Bahru.
Thank you for highlighting these matters to us. We do view the issues seriously, and have consulted with our housekeeping team to ensure we cater to our guests more professionally in future. We apologise for the unsatisfactory experience.
We hope you will give us a chance to improve and serve you again.
Direcor of Operations, Silka Johor Bahru