Ratings based on 54 Verified Reviews

3.3 out of 5
70% of guests recommend
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Selangor

It's very convenient place to stay .Friendly staff

Posted Jan 5, 2017
Their receptionist and staffs are very polite and friendly.The manager on duty really excellent taking care of customer in good manner and deliver a good services up to door step where came over to check is everything OK and comfortable..
Comment from Hotel Management
Jan 8, 2017 by Ridza Johari, Hotel Management
Dear Padma, Warm greetings from Silka Johor Bahru. Thank you for your feedback. We are pleased to know you enjoyed your stay with us and look forward to welcoming you again. Sincerely, Ridza Johari Director of Operations, Silka Johor Bahru
4 out of 5
Recommended
for Everyone
by A verified traveler from kuala lumpur malaysia

One way from the highway.easy to find.

Posted Dec 16, 2016
Whole family of 4 plus 2 kids n infants..we book family room which is combination of 2 std room and already been modified to become 1. Love the way they arrange the bed...seperate with sliding door seems like presidential room.overall is good and comfort except for.the old timer aircond seems not working well...leaking and there is misfunction of the aircond which we can see the ice cube drop from it..and not forget the fridge that does not working at all..should always maintaining it.love there is 2 bathroom and 2 tv..i would live to stay in silka again once im in jb.
Comment from Hotel Management
Jan 8, 2017 by Ridza Johari, Hotel Management
Dear nor azura, Warm greetings from Silka Johor Bahru. Thank you for sharing your feedback with us. We are happy to know you had a good stay with us overall. We do however, apologise for the problems encountered in the room, and will work to ensure we deliver a better experience in future. We hope you will give us a chance to serve you again. Sincerely, Ridza Johari Director of Operations, Silka Johor Bahru
2 out of 5
by A verified traveler from S'pore

Bad experience with the hotel

Posted Dec 14, 2016
Upon check in, I had to wait for half an hour before front desk counter issued the room card to me without apology. In our family suite, there were no bath towels, hand towels, toilet mats, bathroom slippers placed in the room. Toilet paper used half roll. General cleaniness were not up to standard, some hairs could be seen on toilet floor. I went down to make request from front desk for the essential items. Items were placed in our room after we came back from dinner. As hotel is near to highway, traffic sound could be heard at night. Worst thing is when I almost fell asleep on the first night, i heard loud knocking consecutively on my door. In the end, I woke my husband up to check on the it. When he opened the door, it was the housekeeping guy who claimed that we asked for room service for toothbrush! It is exact midnight when he knocked on our door. He should check with the front desk or call up first before knocking on our door. Stupid fellow! The next morning when we returned from swimming, the housekeepers were cleaning up our room halfway. They took away our room bath towels, hand towels, toilet mats. When we asked for replenish of new ones, they said there were not enough towels and we have to wait. In the e d, they gave us swimming pool towels instead. Before we left the hotel, my husband still inform the housekeeping to continue the cleaning. When we returned at night, our room door was not closed properly! We were very angry for such service provided by the hotel
Comment from Hotel Management
Jan 8, 2017 by Ridza Johari, Hotel Management
Dear Pearlyn, Warm greetings from Silka Johor Bahru. Thank you for highlighting these matters to us. We do view the issues seriously, and have consulted with our housekeeping team to ensure we cater to our guests more professionally in future. We apologise for the unsatisfactory experience. We hope you will give us a chance to improve and serve you again. Sincerely, Ridza Johari, Direcor of Operations, Silka Johor Bahru
3 out of 5
by A verified traveler

What you pay is what you get

Posted Dec 13, 2016
The bellman was very helpful and all smiles, front desk officers however were not accommodating enough. Our room was not equipped with towels, at all. We had to make 3 calls and waited more than half an hour to get them. Their excuse was there was not enough towels (???). There weren't any face towels and rug towel provided. Balcony floor is dusty n dirty.. Breakfast buffet was just Ok, omelettes were dry, toaster was spoilt and not replaced.. Room was OK, minimum amenities. I hope they can add one cartoon channel to cater to family with kids.. We didn't bother to go to the pools as it was sharing with the condo next door and apparently bikinis are not permitted.. Well, they said for the price you paid, what can you expect. But I have experienced hotels with better experience staying with price lower than this one..
Comment from Hotel Management
Jan 8, 2017 by Ridza Johari, Hotel Management
Dear MommyOfToo, Warm greetings from Silka Johor Bahru. Thank you for sharing your feedback with us. We sincerely apologise for not meeting your expectations in som areas. Our housekeeping team has been briefed to conduct a more thorough job moving forward, for a better guest experience. We hope you will give us a chance to serve you again. Sincerely, Ridza Johari Director of Operations
2 out of 5
by A verified traveler

Posted Dec 5, 2016
Food is good. I will recommend the food. The bar is a very nice place to chill out, However, room is low maintenance; no foot rug. the towels looks dirty. low maintenance. the bread toaster in the restaurant needs a new one.
Comment from Hotel Management
Jan 8, 2017 by Ridza Johari, Hotel Management
Dear Valued Guest, Warm greetings from Silka Johor Bahru. Thank you for sharing your feedback with us. Our housekeeping team has been briefed to ensure a better and more thorough job is done in future, for a better experience. We have also taken note of the faulty toaster have taken steps to replace it. We hope you will give us a chance to serve you again. Sincerely, Ridza Johari Director of Operations
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff need more training

Posted Dec 2, 2016
Pros: Lots of space in the suite
Cons: More training for the staff perhaps.
Location: Convenient location - next the Pasir Gudang Highway. Near Tesco and Giant.
There was trouble checking in. I had called ahead to tell them that I have a booking with expedia and my friends will be checking in but when my friends arrived, they insisted that there was no booking with expedia.
3 out of 5
by A verified traveler

Not nice

Posted Dec 1, 2016
Aircond late to cold, remote tv faulty, room smelly
4 out of 5
Recommended
for Everyone
by A verified traveler from MY

Quite pleasing

Posted Nov 25, 2016
Pros: The swimming pool is nice!
Cons: The cleanliness is a little issue to me because I can see dust on the bedside lamp.
Location: The place is quite strategic as it is super near to Pasir Gudang Highway.
It is not too bad. I think it is kinda interesting building, it is modified from a condo or an apartment. So, the layout of hotel is kinda different than others.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seremban

My stay in Silka JB hotel

Posted Nov 24, 2016
I love the swimming pool. I already stay 2times here & all the benefits are good. I love to come again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location near town

Posted Nov 13, 2016
Pros: Near to town
Price worth it as same as 3 star hotel.. I'll definitely take this hotel again in future