Ratings based on 260 Verified Reviews

3.5 out of 5
72% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Singapore

picture is different from the actual

Posted Dec 30, 2017
So disappointed,the room is totally different from the actual, mug with lipstick stain, single beds no headboard,my girls got sick few minutes upon arrivall because of the dirty carpet,we ask them to clean it, they vaccuum it while we were inside already,safe not working, swimming pool is located on the next buiiding after the carpark.It’s a very bad experience for us to stay on this hotel
Comment from Hotel Management
Jan 4, 2018 by David Wong - GM, Silka Hotels Malaysia, Hotel Management
Dear Uchiha, Warm greetings from Silka Johor Bahru. Thank you for rating our hotel and sharing your feedback. We sincerely apologise for the unsatisfactory experience during your stay with us. Indeed, it is unacceptable. Rest assured we take these complaints very seriously and our team will work to ensure we deliver a better guest experience in future. We hope you will give us a chance to improve and serve you again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Johor Bahru trip ... a night stay at Silka JB

Posted Dec 14, 2017
The entrance signboard to the hotel is not big enough to be seen. It’s quite confusing cause it’s next to an apartment entrance. A bigger and clearer signboard ishould be placed to notify the hotel entrance. The hotel is more like an apartment where we shared the facilities (gymnasium, swimming pool )with the apartment residents nearby at another block. However, the hotel staff were friendly and the check- in and check-out were fast and efficient.
Comment from Hotel Management
Dec 18, 2017 by David Wong - GM, Silka Hotels Malaysia, Hotel Management
Dear Olin, Warm greetings from Silka Johor Bahru, Thank you for rating our hotel and sharing your feedback. We have taken note of how we can further improve to better serve our guests, and hope you will give us a chance to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 25, 2017
all the best .. next time i come again .. staff friendly . best location .. delicious breakfast.. room clean n beautiful
Comment from Hotel Management
Nov 30, 2017 by David Wong - GM, Silka Hotels Malaysia, Hotel Management
Dear Valued Guest, Warm greetings from Silka Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We are pleased to know you enjoyed your stay with us and look forward to welcoming you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

It's nice to stay in Silka

Posted Nov 17, 2017
I've been staying in silka almost every time my trip to Jb..... It's nice n I felt comfortable staying in the hotel
Comment from Hotel Management
Nov 27, 2017 by David Wong - GM, Silka Hotels Malaysia, Hotel Management
Dear Saszri, Warm greetings from Silka Johor Bahru. Thank you for rating our hotel and sharing your feedback. We are pleased to know you enjoyed your stay with us, and look forward to welcoming you again soon.
2 out of 5
by Muhamad Helmi

Posted Oct 17, 2017 on Hotels
Comment from Hotel Management
Oct 19, 2017
Dear Muhammad Helmi, Warm greetings from Silka Johor Bahru. Thank you for taking the time to rate our hotel. It appears that there is room for us to improve, and we will work on delivering a better guest experience moving forward. Thank you and we hope you will give us a chance to serve you again. Sincerely, David Wong - General Manager, Silka Hotels Malaysia
3 out of 5
by Yuyu

Hotel staff enter room randomly

Posted Oct 9, 2017 on Hotels
As we book a suite hence the space was still quite spacious. However, the swimming pool is located at the condominium opposite the hotel and there is no link. We are stuck at the opposite building due to heavy rain when we went swimming. The floor of the hotel room and bedsheet is very dirty and my whole body feels ichy after sleeping for one night. The worst nightmare happens in the morning around 7 plus when a staff used his access card and enter my room. He claims that he enter the wrong room. I stayed in room 403 from 7 oct 2017 to 8 oct 2017. I hope that the management can provide me with a reasonable explanation. When the staff saw me, he immediately close the door and used his access card to enter room 401.
Comment from Hotel Management
Oct 12, 2017
Dear Yuyu, Warm greetings from Silka Johor Bahru. Thank you for rating our hotel and sharing your feedback. We sincerely apologise for the inconvenience and discomfort caused during your recent stay with us. We are investigating this matter internally, and rest assured steps will be taken to ensure we deliver a better guest experience in future. We hope you will give us a chance to improve and serve you again. Sincerely, David Wong - General Manager, Silka Hotels Malaysia
5 out of 5
by A verified traveler

Posted Sep 24, 2017 on Hotels
Comment from Hotel Management
Sep 28, 2017
Dear Valued Guest, Warm greetings from Silka Johor Bahru. Thank you for taking the time to rate our hotel. We hope you enjoyed your stay with us, and look forward to welcoming you again soon. Sincerely, David Wong - General Manager, Silka Hotels Malaysia
4 out of 5
by SITI

ok stay

Posted Sep 19, 2017 on Hotels
location bit far from sentral. rm20 by grab to sentral & rm37 to legoland. no shop around but hotel offers shuttle to tesco which we didnt use. pool is nice but far. breakfast buffet ok. our room small no window
Comment from Hotel Management
Sep 28, 2017
Dear Siti, Warm greetings from Silka Johor Bahru. Thank you for taking the time to rate our hotel. We hope you enjoyed your stay with us, and look forward to welcoming you again soon. Sincerely, David Wong - General Manager, Silka Hotels Malaysia
4 out of 5
by shanthi

Posted Sep 15, 2017 on Hotels
It was a good service , and Ms Siti was indeed very friendly and attentive towards my stay especially when i needed vegetarian food . She gave me option and understood my need. Thank you a great customer service.
Comment from Hotel Management
Sep 20, 2017
Dear shanthi, Warm greetings from Silka Johor Bahru. Thank you for taking the time to rate our hotel and share your feedback. We hope you enjoyed your stay with us and look forward to welcoming you again soon. Sincerely, David Wong - General Manager, Silka Hotels Malaysia
5 out of 5
by Kiranjit

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017
Dear Kiranjit, Warm greetings from Silka Johor Bahru. Thank you for taking the time to rate our hotel. We are pleased to know you had a good experience with us, and look forward to welcoming you again soon. Sincerely, David Wong - General Manager, Silka Hotels Malaysia