Ratings based on 166 Verified Reviews

3.6 out of 5
75% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2017
Staff was very friendly and informative. Hotel was clean.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
My stay was pleasant and very professional. Room was very clean
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 26, 2017 on Hotels
4 out of 5
by Sarah

Decent

Posted Aug 23, 2017 on Hotels
Staff was amazing but our room smelled like a wet dog!
4 out of 5
by john

This traveler left a rating score only Posted Aug 4, 2017 on Hotels
3 out of 5
by Ronald D.

Breakfast very poor was always empty

Posted Jul 31, 2017 on Hotels
Not happy with breakfast was mostly empty
4 out of 5
by George

This traveler left a rating score only Posted Jul 26, 2017 on Hotels
5 out of 5
by richard

This traveler left a rating score only Posted Jul 25, 2017 on Hotels
1 out of 5
by Xiaoxing

Worst

Posted Jul 19, 2017 on Hotels
We booked a double room. When arrived at 11:40pm we were told rudely that they didn't have the room we booked because one of their housekeeping staff was very sick that day. Would they have known this much earlier than 11:40pm??? We didn't get any choice except relocating to another hotel that is 20 minutes drive to the north. We were travelling on I-80 from to the east coast that's why booked a hotel close to the highway. That relocation didn't make any sense to us - we would had to drive back the second day, but we'd no choice at 11:40pm. I contacted hotels.com customer service but unfortunately they couldn't help or compensate me since "I accepted the accommodation". If you ever encounter such a situation, never accept their conditions. Call hotels.com and speak with their relocation team immediately.
1 out of 5
by Linda

Worst hotel experience ever

Posted Jul 17, 2017 on Hotels
It was the worst experience at a hotel I've ever had. We got stuck with a room by the pool even though I booked weeks in advance. People were playing music loudly there until Midnight. Tried to call front desk but our phone didn't work. Walked out to front desk. Music stopped but then people in pool sang loudly in protest. Horrible sounds started at 6:30am. Will never stay there again. And hair dryer didn't work either.