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Reviews of Fairview Inn & Suites

2 out of 5
Fairview Inn & Suites
3000 Apache Drive, Jonesboro, AR

Reviews

5.6
Rating 10 - Excellent. 91 out of 737 reviews" "
Rating 8 - Good. 156 out of 737 reviews" "
Rating 6 - Okay. 172 out of 737 reviews" "
Rating 4 - Poor. 150 out of 737 reviews" "
Rating 2 - Terrible. 168 out of 737 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible hotel. We checked into our room and the bed was full of stains and cigarette holes. The floor was filthy and there were stains all over the walls and the bathroom was beyond unclean. We were in the room about 5 minutes and went back to ask for a refund and they refused to refund us, so we left and had to find another hotel.
Stayed 1 night in Apr 2024

2/10 Terrible

Toni

Traveled with family
Disliked: Amenities, property conditions & facilities
This place was awful. Dirty!!!! Nasty!!!! Yuck!!!! We wont be back. Breakfast was a joke!!! Nope!!!!!
Stayed 1 night in Feb 2024

2/10 Terrible

Luc

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had 4 adults stay in one double bed room. We received 4 paper thin pillows and only 2 towels. Anytime I asked for something I had to complain to get it. The breakfast as advertised is a joke we received 2 to go bags for 4 people. It consisted of 2 small muffins 2 go gurts that weren’t very cold. And 2 slim Jim’s. Needless to say I would never recommend this motel to anyone. Worst experience ever.
Stayed 1 night in Feb 2024

2/10 Terrible

William

Stayed 1 night in Nov 2023

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in really poor shape. Non-smoking room smelled of smoke. Bed covers had burn marks and stains. Room had uncleaned construction dust. Over-sink light was hanging off wall. Chair was falling apart. Bath towel measured 2ft by 1ft. Water leaked through bathroom ceiling. Only quiet time seemed to be 2am to 5am. Check-in was pleasant but inept. Check-out was surly. Over-priced for the state it's in. No reason to ever stay here.
Stayed 2 nights in Oct 2023

2/10 Terrible

Anna

Traveled with pets
Disliked: Cleanliness, property conditions & facilities
I didn't stay. The place was disgusting. The receptionist seemed okay, she was doing her job. But i couldnt stay.
Stayed 1 night in Sep 2023

6/10 Okay

Marion

Traveled with partner, Traveled with pets
Liked: Cleanliness
Room was very clean. Hallways smelled awful. Outside areas needed weeding
Stayed 1 night in Jul 2023

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
still waiting Expedia it's been 3 days and I've still not heard back on this issue) I called the hotel before I booked and the man said the pool was in service and good for swimming which is the main reason we wanted to stayut when we arrived and checked into our room It was disgusting! There was feces on the shower chair in the bathroom there was cigarette butts in the floor (we asked for non smoking) so instead of complaining we decided to just go check out the pool since that was the reason we came but when we got in it was freezing so I asked the front desk is they could please check the pool heating system he said he didn't know how so I asked if he could call his manager and ask how to do it and he rudely tells me no he can't do that and walked off so me and my daughter tried to still swim and have fun but after a few min and both our lips starting to turn blue we had to get out so I then went and asked the front desk if they could just refund my money bc between the filthy room and the freezing pool we didn't want to even stay anymore The front desk refused and even called me a liar when I told him of the condition of the room and would not call his manager. I decided to leave and went to get my things and that's when I noticed a USED DIRTY SYRINGE BY THE BED MY DAUGHTER WAS SITTING ON!! I went back to the front and told the guy about this but he acted like he couldn't of cared less he didn't even apologize. He just said i could file a complaint online
Stayed 1 night in Feb 2023

2/10 Terrible

Tasha

Stayed 1 night in Jun 2023

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Sketch
Only vacancy available and I needed to rest after a long drive. Room smelled of bleach and musty smell from AC unit. I was uncomfortable sleeping in the bed so I spread out a towel and laid down on it, without removing my shoes. It wasnt visibly dirty and looked clean but scary thumping on outer door several times led me to leave after 90 minutes of attempted sleep. Cash deposit required. Refunded on departure. Sketch at best. Kept replaying Janet Leigh and Tony Perkins in my head after leaving. Not recommended.
Stayed 1 night in Jun 2023

4/10 Poor

Jonathan

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Rooms smelled bad. No coffee, toilet didn’t flush, extra toilet paper roll had been wet previously, hair on the floor and in the shower of the bathroom. No breakfast buffet, they just have a sack breakfast consisting of an apple, muffin and gogurt and only gave out two per room.
Stayed 1 night in May 2023

4/10 Poor

Lucinda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The person that checked me in and out was very nice and polite. After I made the reservation I had read were some people hadn't got their $60 deposit back. I want to say I had no issues getting my money back there was no problem at all. That being said if I was the owner of that property I would be ashamed of myself to have such a nasty and dirty hotel. It needs to be cleaned room by room and kept clean and it wouldn't be so much to do. The bed cover had big cigarette holes in it and was dirty. There was cake on dirt on the air conditioner and in the corners of the bathroom. The curtain had white stuff all over it. We couldn't even stand to use the shower because it had hairs all in it from the previous guest. Having nice workers isn't going to fix the problem of having a nasty facility I don't know what kind of person the owner is but if reputation was built on the condition of his building I would be ashamed of myself was not expecting perfection cuz it was a cheaper room but when your rooms are not being cleaned they stink terribly there is no excuse for that kind of condition
Stayed 1 night in May 2023

2/10 Terrible

Melissa

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
It was nasty Beds didn’t look like they been changed More stuff
Stayed 1 night in May 2023

2/10 Terrible

Marsha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room at the Fairfield Inn while on the road, tired, bleary eyed and car sick.When we arrived,I was confused when the building in front of me was a small very rundown two-story motel. I realized that this was in fact the hotel I booked when I read the bright yellow Fairview Inn sign proudly displayed on the building. I knew what I had done. The Fairview Inn was not the Fairfield Inn. I tried to remain positive but I should have known what I was dealing with when we were required to leave a $60 cash deposit. During the short walk to our room I was overcome by the overpowering smell of chlorine that stung my eyes. The room looked about like every motel horror-themed movie I have seen. The smell from the pool had saturated the walls and bedding. The sheets had stains and the bedding was riddled with holes from cigarettes burns. After spending about 15 min in the room we all decided that we loved each other too much to risk our wellbeing for some shut eye. We collected our $60 cash deposit, accepted the financial loss for the room, and re-booked at another hotel. I do believe we would have survived the night at this hotel. Please be aware that they do require a $60 deposit and if you are sensitive to chlorine, loud AC units, and possibly sleeping in dirty sheets, you may want to reconsider staying here. In our haste to leave I left my phone charger and cord in the room. I did call the next day to see if a maid had picked it, but it had mysteriously disappeared.
Stayed 1 night in May 2023

2/10 Terrible

David

Stayed 1 night in Apr 2023

2/10 Terrible

Phaedra

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we came into the room we had to kill 3 roaches, not to mention the broken windows out back and glass in the parking lot. Or the truck that sat running in the parking lot qoth its headlights on for 2 hours until the cops came. It was late and the kids were exhausted so we tried to deal with it for the night but then a roach crawled across my sleeping toddler's face. Unsafe and unsanitary, worst place I've ever stayed and I've stayed in some rough places.
Stayed 1 night in Apr 2023

4/10 Poor

George

First of all. The sudden need for a cash deposit on arrival was NOT mentioned in the ad. 2nd, I booked a king room. Ended up with a double with a heater that barely worked. 3rd, the rooms need sound proofing, it was not fun being woke up at 3 am Sunday morning to the room's next to me "adult activities".
Stayed 2 nights in Mar 2023

2/10 Terrible

camilla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
trashy
the rooms where nasty they didn’t do our reservation there were riches and bed bugs they rooms where dirty also i had to pay for another hotel and still didn’t get what i needed and it was my sons birthday
Stayed 1 night in Mar 2023

10/10 Excellent

Autumn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 2 nights in Feb 2023

2/10 Terrible

Jessica

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Needs serious renovation, roaches found, noisey, uncomfortable old beds. Not recommended period.
Stayed 1 night in Dec 2022

8/10 Good

Avery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Don

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It took too long to check in. They wanted an extra $60.00 in cash, said it was refundable. The key card would not work on our room and the only way to unlock it was to have the desk manager to do so. Charged more for the room than what the desk manager said.

4/10 Poor

shelby

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stsy here
Unclearn room and outdated hotel building
Stayed 1 night in Dec 2022

10/10 Excellent

Starlene, Louisville

Stayed 1 night in Nov 2022

4/10 Poor

Bobby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife will never stay here
If your looking for a cheap one night stay and your not bothered by holes in the blanket and a bathroom exaust fan that screams at you and a door with a half inch gap you can see out of this place is for you.
Stayed 1 night in Nov 2022

10/10 Excellent

Cynthia

Stayed 1 night in Sep 2022

2/10 Terrible

Deamicus

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was so nasty there it was horrible!
Stayed 1 night in Sep 2022

2/10 Terrible

A

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wejt here last year and it was excellent but now that they have new owners its gone down hill went there not even a qeek ago and it was Roach infested beds are falling apart sheets were dirty water in the bath tub didn't work employees and managers were rude not a good place to stay we even asked for a different room and they denied us so not worth the money that u stay there for.we wasnt the only ones having issues alot of people left because of the way it was
Stayed 2 nights in Sep 2022
Response from fd on Sep 15, 2022
We are sorry you had issues and I assure you we are working on everything. New owners cannot be blamed as they just took over 3 weeks ago. Thank you for letting us know.

2/10 Terrible

James

Traveled with family
Stayed 1 night in Sep 2022
Response from fd on Sep 15, 2022
We are sorry you were not pleased with your stay. We hope to have better results next time.

10/10 Excellent

Robert

Stayed 1 night in Aug 2022

8/10 Good

Casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good family friendly and they care about your feelings. Definitely will recommend this hotel to anyone.
Stayed 2 nights in Aug 2022
Response from fd on Sep 15, 2022
Thank you so much for your kind review. We hope you will stay again soon.

8/10 Good

Denise

Stayed 1 night in Aug 2022
Response from fd on Sep 15, 2022
Thank you for your great rate we hope you had a nice stay. Come again soon.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
The room I had was inside the pool area. It was so loud it was like I was sitting by the pool with them. The lights by the bed did not work. It was clean though abd the staff was nice.
Stayed 1 night in Aug 2022
Response from fd on Sep 15, 2022
Yes, we apologize for the loudness of the pool that is the reason we lock it up at 9;00. For the lights by the bed, there is a switch by the door that operates them it was probably switched off. We appreciate your review

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
It sucks
The motel was outdated and the directions takes you to the fairfield inn which is a much better hotel. This is probably the worst place i have ever tried to sleep. The mattress was very thin and you could feel the springs coming through. I finally lined up all the pillows, which sucked, and laid on top of them. Would not stay again. The pool was super cold.
Stayed 1 night in Jul 2022
Response from fd on Aug 22, 2022
We are sorry you were not pleased. We will look into the issues you mentioned and work on fixing all issues. Thank you for letting us know.

4/10 Poor

Andrew

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Calling it a hotel is degrading to motels
I should have known better for the price, but the photos looked decent. The rooms have a chair and ottoman that have stains all over. The “non-smoking” rooms could give you lung cancer. The bathtub, as shown, had a weird scum on it that would come off on you. The popcorn ceiling was falling off in spots, mostly the bathroom. The plus was that you could lay in bed, look at the popcorn ceiling missing spots and count the roaches coming out. Sheets were changed out by staff after the first night and the room cleaned. The first set of sheets appeared cleaner than the second set. The coffee shop in the parking lot was very high quality and the proximity to restaurants and the interstate was a plus.
Stayed 2 nights in Jul 2022
Response from fd on Aug 22, 2022
We are sorry you were unhappy and had so many issues. We will definitely be looking into the problems you stated.Thank you for letting us know.

2/10 Terrible

Debra, Biloxi

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we walked into the foyer, we were greeted by someone’s rather large dog that had no leash or collar. They had the wrong room info but she was able to find us a room with 2 doubles. When we entered the room it was difficult to lock the security bolt because apparently it had been busted open so many times there was no were to screw it to the door. The room which should have been non-smoking reeked of cigarettes. I knew I couldn’t let my granddaughter with severe asthma stay in that room. The ceiling texture was falling down and completely missing in other areas. The fan in the bathroom roared so loudly you could here it the moment you open the hotel room door. Our stay lasted approximately 10 minutes. I went back to the front desk to check out and mentioned the room was not a non-smoking room and just said the people who lived in the next room where heavy smokers and that was why it smelt that way.
Stayed 1 night in Jul 2022
Response from fd on Jul 25, 2022
We apologize for the unfortunate things you encountered during your brief stay. We will do our best to improve these things. Have a nice day

6/10 Okay

Jay

Disliked: Cleanliness, staff & service
Front desk people were rude. The continental breakfast was a joke it was an apple and a yogurt in a bag!! The rooms were okay for the price
Stayed 1 night in Jul 2022
Response from fd on Jul 25, 2022
We apologize about the front desk we will look into this. We have signs posted that we no longer do continental breakfast only grab bags that contain an apple, a pack of muffins, and a gogurt. Thank you for the review

2/10 Terrible

Lasharee

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The shower was DIRTY. The sink had a leak in it. My key kept messing up,
Stayed 2 nights in Jun 2022
Response from fd on Jul 25, 2022
We are sorry you were unhappy we will address all the items you mentioned

6/10 Okay

Verified traveler

Traveled with group, Traveled with family
Just a little disappointed
When I got to my room it was a non smoking room however when I walked through the door the smell of cig smoke about knocked me down. It also had a defective hair dryer. No do not disturb sign for the door. I expected a little better even though it was cheaper.
Stayed 2 nights in Jun 2022
Response from fd on Jul 25, 2022
We are sorry you were unhappy. If you had notified front desk of these issues we would have gladly took care of it all. Thank you for your review.

8/10 Good

Donielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quiet & outside access to rooms makes it easy to unpack&reload suitcases
Stayed 1 night in Jun 2022
Response from FD on Jun 13, 2022
We are glad you were happy with your stay. Please come back soon.

2/10 Terrible

Marybeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nasty and our room was suppose to be non smoking. It smelled so bad of cigarettes and chlorine
Stayed 2 nights in May 2022
Response from FD on Jun 13, 2022
I do not know if you let the front desk know at check-in about the cigarette smell we could have put you in another room. The pool only smells strong because it is enclosed but we only put the required amount of chemicals.

10/10 Excellent

Jashay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exce3
Stayed 1 night in May 2022
Response from FD on Jun 13, 2022
Thank you for your review. We appreciate it.

6/10 Okay

Valarie

Traveled with family
Liked: Property conditions & facilities
Basic older hotel. Pool is nice but inside rooms smell like a pool house.
Stayed 2 nights in May 2022
Response from mg on May 13, 2022
Thank you for your review. We hope you will come again.

4/10 Poor

Amber

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Broken glass and other debris in back parking lot and areas surrounding the rooms. Our door handle broke (Room 122), they "fixed it" the morning before we checked out, but then the door wouldn't close at all. We were given 2 towels for 4 guests, and we had to call down to the front desk to get those. There were 2 little tree air fresheners (Black Ice) hanging from the cable box, which was dangling from the cord that connected it to the TV. It was just bad.
Stayed 2 nights in May 2022
Response from mg on May 13, 2022
We are sorry you were not pleased with your stay. We apologize for the maintenance issue but sometimes things do mess up. We will look into the other issues you had.

4/10 Poor

brenda

Traveled with pets, Traveled with family
Disliked: Staff & service
price was good.
Stayed 1 night in May 2022
Response from mg on May 13, 2022
Thank you for your review we will strive to do better.

10/10 Excellent

Robert

Stayed 1 night in Apr 2022

4/10 Poor

Jared

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The shower rod was held together with electrical tape. The room needed to be cleaned, especially the bathroom, the tile was dirty, there was gum stuck to the floor in the bedroom.
Stayed 2 nights in Apr 2022
Response from mg on May 13, 2022
We are sorry you were not happy we will address these matters you had. Thanks for the feedback

6/10 Okay

Trinette

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The floor needed to be swept and a good mopping. When asked for more towels, were told that they would bring them right to us.....2 hours and 2 calls later, they still weren't there. Gave up and went to bed.
Stayed 1 night in Apr 2022
Response from mg on May 13, 2022
We are sorry you were not happy we will look into the issues you had and work to get these types of issues resolved.