Ratings based on 334 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel with confused schedule

Posted Feb 12, 2017
Pros: It was clean
Cons: We brought our dog and it picked up a tick. The weather was unseasonably warm for the end of January, but ticks pose a threat to animals and people.
Location: Indian town Gap has a nice National Guard museum.
Nice hotel. However the staff was nice able to agree on when breakfast would start and finish. I arrived at about 0920 on the first full day there, and the woman said they closed at 0930...but the front desk said breakfast was served until 1000.
Comment from Hotel Management
Feb 24, 2017 by Manager, Hotel Management
I am so sorry for the confusion on the breakfast schedule. I will send request to check on this to avoid inconvenience moving forward. We hope to have the chance to serve you again soon. Kind regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2017
had a nice stay room was clean. Hotel staff was very friendly.
Comment from Hotel Management
Feb 17, 2017 by Manager, Hotel Management
I am happy to hear that you had a great time at our hotel! We will make certain you will again enjoy your next visit here at our hotel. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Standard hotel

Posted Jan 11, 2017
It was a standard room. Nothing special. It was clean and updated. Pretty spacious as hotels go. Would recommend for what it is, a no frills mid tier hotel.
Comment from Hotel Management
Jan 17, 2017 by Manager, Hotel Management
I am glad that our basic accommodation sufficed your lodging needs, finding our guest room spacious enough. Thank you for the recommendation you posted, a lovely reference indeed, for our property. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Beckly, WV

Posted Dec 24, 2016
Pros: Access to interstate easy off and on.
Cons: WI-FI
Location: Great Pizza place nearby.
WI-FI connection was terrible I finally gave up, overall this is a comfortable and clean hotel.
Comment from Hotel Management
Dec 29, 2016 by Sales Manager ICH, Hotel Management
Dear Andy, I am very sorry to hear of the difficulties you experienced with our internet connection, We already informed the management about this already as we see this a serious matter. We promise to be more careful soon as we believe that our customer's convenience are at the peak of our interest. In addition, we promise that these instances will never happen again. I hope you will still consider us for your stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Holiday Stay

Posted Nov 27, 2016
We stayed 5 nights over the Thanksgiving holiday. The price is excellent for the quality. It was clean and the staff friendly. The water pressure in the shower isn't that great and the bed was uncomfortable for our liking, but no bed is ever like your own. The room was clean and modern.
Comment from Hotel Management
Nov 28, 2016 by Front Desk Agent, Hotel Management
Dear Cindy, I am very pleased to hear that you had a pleasant experience during your stay at our hotel! I do thank you for your feedback, which we utilize towards the improvements that could make our guests experiences even more fulfilling with each stay! I'm glad we could be helpful to you during your holiday! We hope to see you again in the future! :)
5 out of 5
by A verified traveler

Great value but beware of the small beds!

Posted Nov 27, 2016 on Hotels
The staff was very relaxed - maybe a little too relaxed at the front desk but very nice. The room was clean and met our needs. The 2 queen beds are actually full and was not comfortable for two adults but we made do. Overall, this hotel is a great value for the money! The continental breakfast was perfect and the host, was pleasant and really attended to our needs. I would recommend this hotel to anyone traveling through. Again, a great value for the money!
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Dear Guest, We thank you for taking the time to complete our survey and for leaving us excellent remarks. We will do our best to maintain the quality and value of our offerings. We hope to see you again soon. Kind regards.
4 out of 5
by A verified traveler

Posted Nov 4, 2016 on Hotels
I like it and surely return at this hotel. Very confortable
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
I am very pleased to hear that you enjoyed your stay at our hotel!! Our entire staff strives towards guest satisfaction and comfort, so it is always exciting for us to receive feedback assuring us that we are indeed achieving that goal! Thank you for taking the time to provide us with your positive feedback! Have a wonderful day!!! :)
5 out of 5
by A verified traveler

Convenient

Posted Oct 23, 2016 on Hotels
Staff was friendly. Location was convienent. Clean and quiet.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for your kind comments and review regarding your most recent stay with us. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping. We are all looking forward to your next visit and hope it will be just as enjoyable.
4 out of 5
by A verified traveler

Posted Oct 7, 2016 on Hotels
There was a communication problem areas check in,but they came through and fixed their mistake
Comment from Hotel Management
Oct 8, 2016 by General Manager, Hotel Management
Thank you for your positive star rating, as well as sharing your feedback from your experiences here with us! We apologize for any inconvenience that may have been experienced during check in, but our staff is always more than happy to take whatever steps necessary to figure out the issues resulting from the communication problems & correct any mistakes that occurred. We hope to see you again in the future!!!
5 out of 5
by A verified traveler

Great Value!

Posted Oct 2, 2016 on Hotels
I booked the hotel for a work training about 10 miles away. If you're wondering if you should book here-- don't hesitate! For the money, it was better than I could have hoped. The rooms were homey, nicely decorated, updated, clean, comfortable, and well appointed. Breakfast was solid. The staff was also extremely pleasant and helpful. I would expect to pay more for a room like this. The view from the rear of the building is also gorgeous, and I enjoyed looking at the misty mountains in the morning. I would recommend this hotel to everyone!
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!