Exterior

Reviews of Joondalup City Hotel

3.5 out of 5
Joondalup City Hotel
18 Grand Boulevard, Joondalup, WA

Reviews

7.6

Good

Rating 10 - Excellent. 90 out of 322 reviews" "
Rating 8 - Good. 133 out of 322 reviews" "
Rating 6 - Okay. 56 out of 322 reviews" "
Rating 4 - Poor. 29 out of 322 reviews" "
Rating 2 - Terrible. 14 out of 322 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Denise

Business traveler
Liked: Cleanliness, staff & service
I was disappointed that the restaurant and bar were closed. The walls are not well insulated so I could hear the man in the next room talking. There was no mattress protector and only a well worn polar fleece throw to use for a blanket. Cheap IKEA fake plants and pictures should have given me a clue. Won't stay there again. I have stayed in rooms costing less with better quality.
Stayed 1 night in Mar 2024

8/10 Good

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception on Feb 17, 2024
Thank you for your review Larisa. We are glad to see you enjoyed your stay here with us and will strive to improve our accommodation.

10/10 Excellent

The

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample parking, good prices, nice and quiet and clean.
Stayed 2 nights in Feb 2024
Response from Reception on Feb 9, 2024
Hi Dustin, Thank you so much for your feedback. We are thrilled to see you enjoyed your stay with us. We hope to accommodate you soon.

8/10 Good

Lee-anne

Business traveler
Stayed 3 nights in Jan 2024
Response from Reception on Jan 12, 2024
Thank you for your review Lee-Anne. We are thrilled to see that you enjoyed your stay with us. We hope to see you soon.

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
average room. Did not have a working aircon on a 30 day
Stayed 1 night in Dec 2023
Response from Reception on Dec 25, 2023
Dear Guest,We apologize for the inconvenience with the air conditioning during your stay. This is not reflective of our usual standards. Our maintenance team is addressing the issue promptly. We appreciate your feedback and hope you give us another chance to provide a better experience.

8/10 Good

Christy

Stayed 1 night in Dec 2023
Response from Reception on Dec 22, 2023
Thank you for your review Christy. We are glad to see you enjoyed your stay here with us and will strive to improve our accommodation.

10/10 Excellent

Isack

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Dec 2023
Response from Reception on Dec 22, 2023
Thank you for your lovely review Isack. We are glad you enjoyed your stay here with us and hope to see you soon.

6/10 Okay

Theres

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Very friendly staff.
Stayed 2 nights in Nov 2023
Response from Reception on Dec 22, 2023
Thank you for your kind words. We are delighted to hear that our reception staff provided excellent service and we hope to see you again in the future!

8/10 Good

Eric

Liked: Cleanliness, staff & service
Rooms were good
Stayed 7 nights in Nov 2023
Response from Reception on Nov 19, 2023
Dear Eric, thank you for your positive review! We are glad you enjoyed your stay with us and hope to accommodate you again in the future. Best regards,

10/10 Excellent

lorraine

Stayed 1 night in Oct 2023
Response from Circle on Oct 30, 2023
Dear Lorraine,Thank you for the perfect 10/10 rating! We're thrilled that you had an excellent experience with us.We can't wait to welcome you back.Best regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Circle on Oct 30, 2023
Dear Christopher,We appreciate your positive feedback! Thank you for choosing our hotel. We look forward to serving you again in the future.Best regards,

2/10 Terrible

Litsa

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was that dirty and disgusting we checkout out and moved into another hotel.
Stayed 1 night in Oct 2023
Response from Circle on Oct 30, 2023
Dear Litsa,I'm sorry to hear about your negative experience. We take your feedback seriously and will work to improve our standards. If you ever decide to give us another chance, we'll ensure a better stay.Best regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Staff friendly
Stayed 2 nights in Oct 2023
Response from Circle on Oct 30, 2023
Hi Jennifer,Thank you for your kind words! We're delighted that you enjoyed your stay with us. Your satisfaction is our top priority.We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Circle on Oct 16, 2023
Dear Sharon,Thank you for the 5-star rating! We are pleased to know that you had a great experience at our hotel. Your feedback is greatly appreciated.We look forward to welcoming you back in the future.Kind regards,Joondalup City Hotel

10/10 Excellent

Marina

Stayed 1 night in Sep 2023
Response from Circle on Oct 30, 2023
Dear Marina,Thank you for rating us a perfect 5/5! We're delighted to have met your expectations, and we look forward to serving you again.Best regards,

2/10 Terrible

Allan

Disliked: Cleanliness, staff & service, amenities
Not worth the money
Stayed 2 nights in Sep 2023
Response from Reception on Sep 18, 2023
Hi Allan, Thank you for your feedback. We apologize for any shortcomings and will work on improving it. We hope to better accommodate you in the future.

4/10 Poor

Lou

Stayed 2 nights in Sep 2023
Response from Reception on Oct 3, 2023
Thank you for your feedback, we apologize for any shortcomings in our service and will work on improving it.

10/10 Excellent

Qayoom

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Reception on Sep 18, 2023
Thank you for the review! We are glad you enjoyed your stay with us and hope to see you again.

8/10 Good

Mathew

Business traveler
Liked: Cleanliness, staff & service
Was good overall, but not as clean as it could be.
Stayed 2 nights in May 2023
Response from Reception on Aug 2, 2023
Thank you for your review Mathew. we apologize for any shortcomings in our cleanliness and will strive to improve to better accommodate you in the future.

10/10 Excellent

Clifford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived after hours, were very accommodating.
Stayed 1 night in Jul 2023
Response from Circle on Jul 26, 2023
Hi Clifford,Thank you for the perfect five-star rating! We are delighted to hear that you were satisfied with our hotel service.Looking forward to hosting you again soon!

2/10 Terrible

Robyn

Stayed 1 night in Jul 2023
Response from Reception on Jul 27, 2023
Thank you for your feedback, we apologize for any shortcomings in our service and will work on improving it.Your input is valuable to us, and we hope to have the opportunity to serve you better in the future.

8/10 Good

Emily

Traveled with partner
Liked: Staff & service, property conditions & facilities
Simple and effective.
Stayed 1 night in Jul 2023
Response from Circle on Jul 21, 2023
Thank you, Emily, for your kind review. Your feedback is essential to us, and we appreciate your positive comments. If you have any further suggestions or if there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future!Kind regards,Joondalup City Hotel

8/10 Good

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing really wrong with it but could be improved by supplying mugs not tiny cups, milk supply inadequate when there is no weekend house keeping need at least 600 ml. carton.
Stayed 2 nights in Jul 2023
Response from Circle on Jul 21, 2023
Hi Glenn,Thank you for your valuable feedback. We appreciate your suggestions for improvement. We will certainly take your comments into consideration and make the necessary changes. Your input helps us enhance the guest experience. We hope to welcome you back soon!Kind regards,Joondalup City Hotel

8/10 Good

Esther

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was nice and quite and close to where we needed to be
Stayed 1 night in May 2023
Response from Reception on Jul 27, 2023
Thank you for the fantastic rating! We're delighted you had a great experience with us. Looking forward to hosting you again soon!

8/10 Good

Carolyn

Stayed 1 night in May 2023

6/10 Okay

Debra

Liked: Cleanliness
Disliked: Property conditions & facilities
No where to eat in walking distance restaurant was closed
Stayed 1 night in May 2023

8/10 Good

david

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed was ok. Shower was very slippery and dirty. Overall was average experience
Stayed 2 nights in Apr 2023
Response from Circle on May 4, 2023
Hi David,Thank you for your kind feedback, we are doing the regrouting for all the showers now, and we hope you will get a better experience on your next stay.

10/10 Excellent

Daniel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet safe area.
Stayed 2 nights in Apr 2023
Response from Circle on May 4, 2023
Hi Daniel,Thank you for your loving feedback, we are glad you are enjoying your stay, and looking forward to your next arrival.

4/10 Poor

Shane

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to find no fridge in room, no doors on wardrobe and filthy shower. Rooms are not cleaned on weekends, which apparently includes Thurs and Fri. Restaurant closed down. Homeless guy living under the table and chairs in the carpark at night. Wow
Stayed 4 nights in Apr 2023

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very average service, very noisy air conditioning. Dirty bathroom, no daily housekeeping service
Stayed 3 nights in Apr 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was a nice budget hotel. It was fine thank you
Stayed 1 night in Apr 2023
Response from Circle on Apr 18, 2023
Hi Paul,Thank you for your lovely review and feedback, we hope you were enjoying your stay and looking forward to your next arrival.Kind regards,Management team

2/10 Terrible

Mustafa

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
A small hole without any window. It wasn’t looked like a hotel at all
Stayed 1 night in Apr 2023

8/10 Good

Mahdi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Marion

Stayed 2 nights in Mar 2023

4/10 Poor

JOHN

Traveled with partner
Disliked: Amenities, property conditions & facilities
Dirty room, tired appearance. Got my morning exercise by running around in the shower to get wet.
Stayed 1 night in Mar 2023
Response from Circle on Mar 22, 2023
Hi John,Thank you for choosing to stay with us. We are sorry to hear that you experienced some issues during your stay.We are happy to inform you that our hotel is currently undergoing a full renovation to provide a more comfortable and convenient experience for our guests. We are working hard to update our rooms, facilities, and services to ensure that your next stay with us will be even more enjoyable.

8/10 Good

graeme

Stayed 1 night in Mar 2023

4/10 Poor

Brian

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled of sewerage. Cobwebs and unidentified runs in bathroom. No proper lighting in bedroom, bedside lamps only. Floors are misnumbered, not enough onsite parking for all guests. No pool, food, gym, gardens. No fly screens on windows. Very overpriced for what you get. Clearly a foreign owned and operated business. Would not recommend to anyone. Receptionist was very nice and helpful.
Stayed 1 night in Mar 2023

8/10 Good

Allan

Stayed 1 night in Feb 2023

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Handy for where we needed to go
Stayed 3 nights in Feb 2023
Response from Circle on Mar 22, 2023
Hi Andrew, Thank you for staying with Joondalup City Hotel. We are delighted to hear that you enjoyed the small aspect our hotel had offered during your stay with us. We hope to welcome you in future! Kind regards, Reception

2/10 Terrible

Marino

Business traveler
Disliked: Cleanliness, amenities
No towels in the room and shower screen want cleaned
Stayed 1 night in Feb 2023
Response from Circle on Mar 22, 2023
Hi Marino,Thank you for your feedback. We are incredibly sorry to hear about your experience at Joondalup city hotel, this is not reflective of the standard we strive for. This feedback will be passed onto our administration and housekeeping staff to ensure this does not happen again for future guests. We are deeply sorry once again and thank you for staying at Joondalup City Hotel. Kind regards, Reception.

6/10 Okay

Barry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower had massive calcium build up on the tiles and water marks on the glass. It obviously never gets a thorough clean
Stayed 1 night in Feb 2023
Response from Circle on Mar 22, 2023
Hi Barry,Thank you for bringing to our attention the issues you experienced with the shower during your stay. We apologize for the inconvenience caused by the calcium build-up on the tiles and water marks on the glass.We are currently working on regrouting the shower to remove the calcium build-up and to restore it to its original condition.We appreciate your feedback and hope that you will give us another opportunity to serve you in the future.If you have any further concerns, please do not hesitate to contact us directly at reception, and we will do our best to resolve them for you.Best regards,Joondalup City Hotel Team

6/10 Okay

Chris

Stayed 1 night in Jan 2023

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the peace and quiet at night. No noise and traffic, no drunks yelling and shouting.
Response from Circle on Mar 22, 2023
Hi Kevin, Thank you for staying with Joondalup City Hotel. We are delighted to hear that you enjoyed the small aspect our hotel had offered during your stay with us. We hope to welcome you in future! Kind regards, Reception

2/10 Terrible

Brooke

Disliked: Cleanliness, property conditions & facilities
There were tiny cockroaches in the bathroom..bed was uncomfortable. Deco was like from the 80s. Not worth the price I paid for the room. Very disappointed. Thank goodness it was only for a night. The only positive about it was checking out of there.

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made this last minute booking late in the afternoon and was so happy that staff were there to meet us upon arrival. Was very impressed with the cleanliness of the property and room. We will definitely book here again in the future😊
Stayed 1 night in Jan 2023
Response from Circle on Mar 22, 2023
Hi Nadine,Thank you for your review. We are delighted to hear that you have enojyed your stay with us. We hope to see you in coming future:) Kind regards, Reception

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Molly

Liked: Cleanliness

4/10 Poor

Felicity

Stayed 1 night in Dec 2022

8/10 Good

Trevor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Facility needs upgrade. Old facility for the price
Stayed 1 night in Dec 2022
Response from Reception on Dec 23, 2022
Thank you for taking the time to leave your feedback. Our hotel is currently in the process of renovations. We hope you are more satisfied with your stay next time!

4/10 Poor

Cynthia

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Property is outdated, restaurant currently closed, facilities need maintenance
Stayed 2 nights in Nov 2022