Ratings based on 500 Verified Reviews

3.5 out of 5
72% of guests recommend
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Markham, ON

great view but room not updated

Posted Aug 18, 2017
Pros: The view is great and location to QEW is good to go to Niagara on the Lake.
Cons: Room needed updating and balcony needed a thorough cleaning.
Location: Wine tasting was close as well as fruit markets.
Beds were comfy. Tv reception and wireless were having signal problems and tv only got minimal channels? The particular room we had needed some updating. The best part was the view of Lake Ontario and convenient location to highway.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Place needs to be modernized but is great for what it is. A comfy place to sleep.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Perfect location

Posted Aug 2, 2017
Pros: the view of the lake
Cons: a store in the hotel
Location: near Balls Falls, In the middle of the Niagara wine region, 15 minutes from Niagara on the Lake and 30 minutes from Niagara Falls.
I took my girlfriend to the Shaw festival. This hotel was located close enough to the Shaw, but was much cheaper than those in Niagara on the Lake... Plus my girl wanted a room with a view of the lake and this hotel was the only one on the Lake that I could find. We sat on the balcony listening to the ways for a couple of hours. The hotel is also near the Balls Falls conservation area.
2 out of 5
by A verified traveler

uncomfortable bed

Posted Jul 16, 2017
Bed was uncomfortable, too much bugs. Hotel needs to spray. No extra toiletries stuff give had to call everyday for toile paper etc. staff was very nice n friendly there the best thing about this hotel. Pool has no towels had t keep asking front desk for towels. Hotel definitely needs updating
3 out of 5
Recommended
for Everyone
by A verified traveler from S

Beautiful view

Posted Jul 2, 2017
I got surprised with the view. Beautiful lake!!! Hahaha
Comment from Hotel Management
Jul 9, 2017 by Heather, Hotel Management
Thank you for your comments. We hope you will visit us again!
2 out of 5
by A verified traveler from Paris, Ontario

Disappointed

Posted Jul 2, 2017
Pros: The view off of our balcony was beautiful
Disappointed with the room for the high price I paid. Newly updated bathroom was great, bed was terrible, stains on the comforter and floor. High $$ for low budget king room.
Comment from Hotel Management
Jul 9, 2017 by Heather, Hotel Management
Thank you for your comments. We have passed on your concerns to our housekeeping manager. We hope you will visit again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great location, beautiful lake view!

Posted Jun 28, 2017
Pros: Location
Cons: Old and tired, needs reno.
Location: Wineries
Just Ok. Expected more value for money. Staff very nice. Bar closed very early.
Comment from Hotel Management
Jul 9, 2017 by Heather, Hotel Management
Thank you for your feedback, we have forwarded your review to our management team.
4 out of 5
by Mark

Daddy and sons getaway

Posted May 13, 2017 on Hotels
We stayed for a night just daddy and the boys and we had a great time by the water and in the pool then ate a great meal at Don Cherry's and the breakfast in the morning at the other restaurant was perfect.
Comment from Hotel Management
May 16, 2017
Hi Mark! Thank you for your feedback! We are delighted to hear that you and your sons enjoyed your stay with us and your dining experience at Don Cherry's. Please come stay with us again soon! Best wishes, Meggie Hoegler Marketing & Social Media Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
Great location with great views, room just a bit dated.
Comment from Hotel Management
May 8, 2017 by Meggie (Social Media & Marketing), Hotel Management
Thank you for your review! We are delighted to hear that you enjoyed your stay. Our location is unbeatable. We are in the process of doing some renovations and upgrades to our suites to better serve you and our other guests in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lagoon City

Posted Apr 30, 2017
Convenient location, beautiful setting on the lake, reasonable value.
Comment from Hotel Management
May 2, 2017 by Marketing coordinator, Hotel Management
Thank you for your review! We are so happy to hear that you enjoyed your stay with us. Please come visit us again soon.