Ratings based on 175 Verified Reviews

4.3 out of 5
82% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Quito, Ecuador

Great hotel

Posted Dec 7, 2017
The hotel is great, excellent location. The room was comfortable and clean. I took the airport shuttle and it was excellent too. Hotel staff very kind also
Comment from Hotel Management
Jan 3, 2018 by Hilton Colon Guayaquil, Hotel Management
Dear Guest, Thank you for taking a moment to share your experience and giving us an excellent punctuation. We are pleased to hear you had a comfortable stay and enjoyed the attention from our staff. Your comments motivate us to improve our Guest's experience. Hope to welcome you back soon! Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra, Australia

Great staff

Posted Oct 14, 2017
Pros: Everything
Cons: Nothing
Location: Great location
A great place stay. Beds are fantastic, food good and staff terrific
Comment from Hotel Management
Oct 24, 2017 by Hilton Colon Guayaquil, Hotel Management
Dear Guest, A warm thank you for choosing us and reviewing your stay. It is great to know you liked the facilities our property offers and thanks for highlighting our beds and staff. We look forward to welcoming you back ! Best Regards,
4 out of 5
by Ramón

Ok

Posted Sep 25, 2017 on Hotels
Hotel was ok ,pleople was very friendly .
Comment from Hotel Management
Oct 12, 2017 by Hilton Colon Guayaquil, Hotel Management
Estimado Huésped, Thanks for visiting us. We are glad to know you enjoyed our property and service. Hope you keep visiting us, our team will do its best every time to offer you an amazing stay. Best regards,
3 out of 5
by A verified traveler

Funky smell

Posted Sep 2, 2017 on Orbitz
Staff not to friendly. Only after they heard me speak english were they more interested in helping me. The room smelled like my grandmothers basement. I was never offered an upgrade meanwhile the couple behind me was offered and given an upgrade
Comment from Hotel Management
Sep 6, 2017 by Hilton Colon Guayaquil, Hotel Management
Dear Guest, Thank you for letting us know your comments about your recent visit. This situation is uncharacteristic of our staff, we will take your comments under consideration as we continually work to improve our service. Your satisfaction is very important to us as we try hard to make sure all of our guests have a rewarding stay. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel in town

Posted Aug 19, 2017 on Orbitz
Location: Closed to airport, shuttle is working very well. Very polite drivers
We had the Executive Suite at Hilton Colon, it' s worth. Executive area very nice, forget executive area at Hilton Colon in Quito. Very nice and friendly staff, excellent food, beautiful pool area. Try the food of German chef Manfred, excellent. Grill restaurant, very nice place, very good attention. Only point: the two Queen size beds at the suite are too small for a 4 person occupation.
Comment from Hotel Management
Aug 23, 2017 by Hilton Colon Guayaquil, Hotel Management
Dear Guest, Thank you for choosing us in your visit to Guayaquil. We feel pleased to know you were satisfied with the facilities and the service our team provides. Also, thanks for highlighting our Executive Lounge. Your suggestions are much appreciated and will help us to improve the quality of the service we offer. Our team will be looking forward to host you in another opportunity and achieve your total satisfaction. Best regards,
4 out of 5
by A verified traveler

Posted Aug 4, 2017 on Hotels
Comment from Hotel Management
Aug 15, 2017 by Hilton Colon Guayaquil, Hotel Management
Dear Guest, Thank you for visiting our property. Please know that your comments help us to fulfill our commitment of delivering great experiences at our property. Hope to host you in another opportunity. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Very nice hotel

Posted Jul 26, 2017
I went for a destination wedding on this hotel and it's been the most amazing wedding I ever seen. Service was unbelievable!!!
Comment from Hotel Management
Jul 31, 2017 by Hilton Colon Guayaquil, Hotel Management
Dear Guest, Thank you for leaving your comments. It is good news to read you enjoyed the service our team members offer and the whole experience when visiting our property. We really appreciate your compliments and feel glad to know we achieved your total satisfaction. Best regards,
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Moorestown NJ

convenient hotel; typical business-class features

Posted Jul 24, 2017
Pros: proximity to airport
Location: location looked a bit rough; definitely use the hotel shuttle for travel from airport; hotel is safe
used for a one-night layover; close to airport; nice features; modern aesthetic; clean
Comment from Hotel Management
Sep 27, 2017 by Hilton Colon Guayaquil, Hotel Management
Dear Guest, Thank you for your comments. Our commitment is to provide excellent customer service and superior guests’ experiences, so it is great to read you had a pleasant time during your stay. Hope to host you in another opportunity. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Premium, USA styled hotel

Posted Jul 16, 2017
Other than being pricey, this is a very nice, comfortable place to stay. Large, clean, very well maintained rooms with all the accoutrements of a premium lodging facility. There are several dining establishments on site, and an attached high-dollar shopping plaza. We were very satisfied. Pleasant, efficient, English speaking bi-lingual front desk.
Comment from Hotel Management
Jul 27, 2017 by Hilton Colon Guayaquil, Hotel Management
Dear Guest, Thank you so much for your visit. It is great to know you were satisfied with our facilities and service, we also have low cost dining options to your choice. We will be waiting to host you next time! Best regards,
1 out of 5
by miguel

Posted Jun 27, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017 by Hilton Colon Guayaquil, Hotel Management
Dear Guest, Thanks for your visit. We are sorry to know your stay was not according to your expectations and would like to know more details about it. Please feel free to contact us. Our commitment is to deliver great experiences, so we would really appreciate your feedback as it will help us to improve the quality of the service we offer. Regards,