Ratings based on 229 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2018
Great crew at the bar at the lobby, the front desk guys need to cheer up a little more, check in and check out were quick and easy. Always a great place to stay
Comment from Hotel Management
Jan 31, 2018 by Roberto Díaz, Hotel Management
Dear Guest, Thank you for preferring our hotel, your comments are extremely important because help us to continue providing the best service that our guests deserve. We are always at your service. We sincerely want you to come back soon. On behalf of our team, thank you very much. Warm Regards, Roberto Díaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Quito

Very good location

Posted Jan 17, 2018
Very nice room, perfect location and good food around the hotel! Close to the mall and the airport. Excellet atention
Comment from Hotel Management
Jan 22, 2018 by Roberto Díaz, Hotel Management
Dear Guest, Thank you for preferring us. We are very glad of your comments about the experience in our hotel and nice room. They are extremely important because help us to continue providing the best service, food, location that our guests deserve. We hope that soon you will visit our city, on behalf of our team, thank you very much. Warm Regards, Roberto Díaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Posted Jan 7, 2018
Had a very nice Corner Room, very comfortable bed nice bathroom and shower. This hotel is connected to a large Mall, very convenient centrally located.
Comment from Hotel Management
Jan 10, 2018 by Roberto Díaz, Hotel Management
Dear Guest, We are grateful for having the time to let us your pleasant comments about comfortable room and hotel location. It is very important for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves. We hope to see you soon, we will be happy to assist you. Warm Regards, Roberto Díaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from guayaquil

Excelent Hotel

Posted Dec 21, 2017
Pros: The food at the restaurant.
Very nice hotel. Very well located. Close to a mall and secure place.
Comment from Hotel Management
Dec 21, 2017 by Maria C. Latorre R., Hotel Management
Dear Guest, We are grateful for having the time to let us your pleasant comments. It is very important for us to know how was your stay with us. Your evaluation will help us to continue providing you a high service that our guests deserves. We really hope to have an opportunity to serve you on a nearby future and demonstrate you that we allways improve. Warm Regards, Roberto Díaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport

Posted Dec 19, 2017
Pros: Hot water, good air conditioning
Cons: Offer a lower priced continental breakfast.
Close to the airport, direct access to the mall with many restaurants. The room was good, lots of hot water in the shower. Breakfast is very pricey. Good, but expensive.
Comment from Hotel Management
Dec 19, 2017 by Maria C. Latorre R., Hotel Management
Dear Guest, We would like to thank you for your comments about breakfast price and room benefits, our principal goal is that you have a really pleasant stay in our hotel. We really hope to have an opportunity to serve you on a nearby future, on behalf of our team, thank you very much for choosing us. Warm Regards, Roberto Díaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Dec 7, 2017
The staff was very helpful and polite. This Hotel is located closed to the airport and the transportation to the airport was free
Comment from Hotel Management
Dec 13, 2017 by Maria C. Latorre R., Hotel Management
Dear Guest, You were our special guest and we apreciate for choosing us. We read all your comments that you let us and we pledge that we keep going. Warm Regards, Roberto Díaz General Manager
1 out of 5
by A verified traveler from Miami

Advertises Free Shuttle - Does Not Have One

Posted Nov 11, 2017
This hotel and Expedia advertise that the Sonesta Guayaquil provides a free shuttle from the airport. We booked specifically for that reason. We called to confirm a shuttle was available the day of our flight into Guayaquil and they said they needed several days advance notice to coordinate a pickup at the airport as they do not own a van. Left us stranded at 10 pm at the airport having to take unsafe taxis in Guayaquil. False Advertising! Most other airport hotels in Guayaquil have shuttles at airport waiting, and none have ever left me stuck when I call in advance to confirm.
Comment from Hotel Management
Nov 13, 2017 by Maria C. Latorre R., Hotel Management
Dear Guest, Receive a warm greeting. Your opinion about the free shuttle we consider it worrying, effectively we coordinate shuttle service unless 24 hours before the arrival date for providing security and be on time with our guests. Being our first value, High Importance to our Guest, it is our duty to make the corrective measures and in this way strengthen our quality processes. Warm Regards, Roberto Díaz General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from BC Canada

Nice

Posted Oct 20, 2017 on Orbitz
Relaxing night before a long flight. Great shopping below, comfy beds
Comment from Hotel Management
Oct 24, 2017 by Maria Latorre, Hotel Management
Dear Guest, We really hope to have an opportunity to serve you on a nearby future and demonstrate you that we allways improve. We are grateful for having the time to let us your pleasant comments. Warm Regards, Roberto Díaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Posted Oct 11, 2017
The hotel is very clean ando people very friendly. Is very close to airport and near atractions. Good for business and family trip.
Comment from Hotel Management
Oct 12, 2017 by Maria C. Latorre R., Hotel Management
Dear Guest, We are grateful for having the time to let us your friendly comments. It is very important for us to know how was the hotel cleanning. Your evaluation will help us to continue providing comfort for business or tourism. You were our special guest and we apreciate for choosing us. Warm Regards, Roberto Díaz General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
There mostly on business so did not use the pool or other facilities. The staff was great, especially Carlos, Gato and Alexandria! Room service was great, always on time and willing to help. Front desk staff and Bellmen also, well heck, did not have one single unpleasant interaction with any of the very gracious staff!
Comment from Hotel Management
Sep 25, 2017 by Maria C. Latorre R., Hotel Management
Dear Guest, We are delighted to greet you and express our gratitude for preferring us. Your comments about our great staff are always important because they help us to continue providing the best service that our guests deserve. On behalf of our Room Service and Front Desk team, thank you for your special comments. . Warm Regards, Roberto Díaz General Manager