Ratings based on 516 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
51% of guests recommend
3.0 Room cleanliness
3.0 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Blythe Ca

It was nice to in the middle of restaurants.

Posted Aug 22, 2016
I was amazed on how cold it was in there considering it was hot and humid outside. Beds we're soft and TV was a nice size. Shower needed a lil but of ckeanjng and remodeled.
Comment from Hotel Management
Aug 25, 2016 by Guest Relations Manager , Hotel Management
Lisa, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We do appreciate the suggestions regarding updating bathroom accommodations. We take every review to heart and work to improve upon our guest experience. Please come back and see us again!
5 out of 5
by A verified traveler from High Desert

it was just perfect for what we needed.

Posted Aug 8, 2016
Pros: location was easy to find
Cons: if you were to add bagels or english muffins to the breakfast that would be nice.
Location: we had fun at Augustine Casino
Great Experience! I would stay there again. Friendly staff and very helpful.
Comment from Hotel Management
Aug 19, 2016 by Guest Relations Manager, Hotel Management
Dear Denise, Thank you for your review. I am glad that you were pleased with your experience following your visit here a tour hotel. We will do our best to make your future visits more pleasant experience. We hope to see you again soon.
3 out of 5
by A verified traveler

hotel económico

Posted Jul 29, 2016
Es un hotel que necesita mayor mantenimiento en sus instalaciones, me parece elevado el monto de $100 dlls para asegurar daños en sus instalaciones, además me parece inapropiado que no tengan baño en el lobby.
Comment from Hotel Management
by Guest Relations Manager, Hotel Management
Dear guest, Thank you for taking time to share with us your comment following your visit at our hotel. Your review is noted. We will work hard to further improve our services to serve you better. We hope to see you again soon. Have a great day! Querido invitado, Gracias por tomarse el tiempo para compartir con nosotros su comentario después de su visita en nuestro hotel. Su opinión se observa. Vamos a trabajar duro para seguir mejorando nuestros servicios para servirle mejor. Esperamos volver a verte pronto. ¡Que tengas un gran día!
2 out of 5
by A verified traveler

Not one of our favorite chains.

Posted Jul 27, 2016
No ice, pay for wifi. Not a comfortable place. Nice location.
Comment from Hotel Management
Jul 28, 2016 by Guest Relations Manager, Hotel Management
Dear Pete, I regret that you were not very pleased with your experience following your visit here at our hotel. Your review will be called to the attention of our team for reference and corrective measure. We hope to have the opportunity to serve you better.
3 out of 5
by A verified traveler

Convenient location.

Posted Jul 14, 2016
I expected a larger room as it appears on the picture when looking for a room
Comment from Hotel Management
by Guest Relations Manager, Hotel Management
Dear guest, I regret that you were not entirely pleased particularly with the guest room we assigned to you. Please do not hesitate to call our front desk for your concerns on your next visit, someone from our team will attend to you promptly
4 out of 5
by A verified traveler from california

Nice Hotel

Posted Jun 20, 2016
Pros: clean, quiet, a.c is awesome and breakfast included.
Cons: the check out time, lol, 11 a.m is to early can you make it atleast 12?....
Location: movie theater burger king and liquor stores :))
The stay was pleasant. Affordable and best part there was a movie theater right in back, which gave our stay a kick to a good night.
Comment from Hotel Management
Jun 27, 2016 by Guest Relations Manager, Hotel Management
Dear Stephanie, Thank you for choosing to stay at our hotel. I am very happy to learn that you were satisfied with the quality of clean, accommodation and our breakfast served. Your comment on the check out time will be forwarded to our key people, I assure you that they will carefully look into this matter, we appreciate your feedback. Have a great day.
2 out of 5
by A verified traveler

Posted Jun 15, 2016
Door not closing properly, showertube dirty, WLAN Not available Inside The room
Comment from Hotel Management
Jun 28, 2016 by Guest Relations Manager, Hotel Management
Dear guest, I wish we have more details about your stay at our hotel so we could address your concerns accordingly. Nonetheless, your review is called to the attention of our team to verify and implement corrective measure, as we have no record of this issue upon courtesy call. Please do not hesitate to call our attention on your next visit if you need assistance.
2 out of 5
by A verified traveler

Poor check in process

Posted Jun 9, 2016
Check in took over an hour in a tiny, over crowded, hot lobby. There was only one clerk and it appeared that was typical of their process.
Comment from Hotel Management
Jun 10, 2016 by Guest Relations Manager, Hotel Management
Dear guest, On behalf of our team, I sincerely apologize for the inconvenience you experienced at check in. Your review is escalated, our management team will verify your visit at our hotel in order to call the attention of concerned staff for corrective measure. I assure you that this unlikely guest experience with us will not go unnoticed. Thank you for calling our attention.
2 out of 5
by Gayle

Posted May 30, 2016 on Hotels
Dead bolt broken...had to barricade door. Sink stop did not work.
Comment from Hotel Management
Jun 5, 2016 by Front Desk Manager, Hotel Management
Dear Gayle, I am sorry to hear about the broken deadbolt in the room you stayed in as well as the sink. I will escalate your feedback, I assure you that management team will carefully evaluate and call the attention of concerned staff to address this oversight. I hope sincerely that you will accord us another opportunity to serve you better. Kind regards.
4 out of 5
by A verified traveler

Posted May 23, 2016 on Hotels
The person checking us in took awhile as she was on the phone. Whoever it was kept calling and she kept answering (personal phone). When we checked out, it was a different person, same story with texting! Breakfast items were under lock & key & had to ask for everything.
Comment from Hotel Management
Jun 4, 2016 by Front Desk Manager, Hotel Management
Dear guest, I am sorry you were not pleased with the services during your visit including the breakfast. It is unlikely for our staff to prioritize personal calls/matters over our guests as we are held to provide welcoming ambiance and efficient services. Nonetheless, we appreciate your insightful feedback, our key people will surely verify your stay with us and will address your feedback accordingly. Thank you for staying at our hotel.