Ratings based on 328 Verified Reviews

4.6 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Jun 29, 2017
It was ok, nothing to rave about, just ok. Wouldn't stay there again, would try somewhere different if we were ever to go back.
Comment from Hotel Management
Jul 4, 2017 by GM, Hotel Management
Dear Clive and Karin, Thank you for your feedback about your stay at Fraser Residence Budapest . Unfortunately your remark doesn’t precise which issue you encountered. However I would like to sincerely apologize for any shortfall in the standard of service on this occasion. Following the many excellent reviews we receive, I was really disappointed to read your comments. Please accept my most sincere apologies. The experience you described does not reflect the quality of our services and standards. The satisfaction of our guests is our priority and it seems that we failed in your case. We really hope we could restore your confidence by staying with us again. Best regards, Alain Goetschel General Manager
3 out of 5
by A verified traveler from New York

3 star and not four!!

Posted Jun 29, 2017
Location is great, staff are very helpful, but I would give this hotel 3 star, only because rooms weren't very clean, old furnitures too. There was a problem with my room and they upgraded me to a better room, but even that room wasn't great. I love the city, if I ever go back again, I will not stay at this hotel. cleanliness is very important to me. I travel often and I have been to 4 or 5 star hotels, this isn't a 4 star hotel.
Comment from Hotel Management
Jul 4, 2017 by GM, Hotel Management
Dear Guest, Thank you for your feedback. Guest satisfaction is our ultimate goal and we take your feedback very seriously. Your constructive remarks & scores have been noted and will be immediately reviewed with the respective departments. Following the overwhelmingly excellent reviews we receive, I was really disappointed to read your comments. Please accept my most sincere apologies. The experience you described does not reflect the quality of our services and standards. I do sincerely hope that you will grant us another opportunity to show you our ability to provide a first class service we are renowned for. I hope to be at your service again! Warm regards, Alain Goetschel | General Manager
4 out of 5
by A verified traveler from Hk

A bit far from metro

Posted Jun 4, 2017
it is a bit far from city centre, the street walking from metro station to the residence building is dusty. However, Fraser maintains its building blocks and rooms very clean and comfortable. The breakfast is very delicious.
Comment from Hotel Management
Jun 7, 2017 by GM FRB, Hotel Management
Dear B Chan, I can certainly understand if the expectations regarding the location are different it may not meet all guests' needs. However the great majority of our guests often share with us how much they like the advantages to be a little bit off the noisy main roads and to enjoy the calm of our location; as all major & numerous cultural highlights can be easily reached (1 or 2 subway stations) by the nearby, very efficient public transportations. The famous pedestrian Raday Street, Corvin Plaza where some of Budapest’s best restaurants and bars are located is within walking distance from the Fraser Residence. Thanks again for your comments and we are looking forward to hopefully welcome you again at Fraser Residence Budapest. Warm regards, Alain Goetschel | General Manager Fraser Residence Budapest
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Everything you need & close to sights

Posted May 28, 2017
Spacious, well appointed rooms, with full kitchen, eating and living areas. Very close to a square with shops & a shopping centre. Walking distance to Great Market Hall and short walk to Metro. Reception staff very friendly & helpful. Highly recommend.
Comment from Hotel Management
May 29, 2017 by Gabor Nyeste, Hotel Management
Dear Valued Guest, Thank you very much for staying at the Fraser Residence Budapest and for sharing your positive opinion with us! We hope to welcome you back soon! Best regards, Gabor Nyeste Director of Sales & Marketing
3 out of 5
by L B

Fraser Residence - Disappointed

Posted May 22, 2017 on Hotels
Budapest is a truly amazing city. As for the Fraser Residence being 5 star... I have to differ. I rarely complain but this time I feel the need to. I requested a King bed in my Hotels.com booking but was told this information doesn't get passed to the Fraser. I ended up with a twin pushed together that kept moving apart. The handle on a cupboard where the safe was kept was loose and I then noticed our apartment door handle was loose and it came off in my hand! I asked if the place had an English plug converter but they had run out. Surely a 5 star establishment would keep these with enough for every room as a matter of course? The washer malfunctioned and 10 minutes before the end of a cycle wouldn't rinse or spin, so on our last night, we ended up washing our clothes by hand and hoping they would dry in time. Staff were friendly and helpful but sadly, I won't be going back as I could have had a better experience for what I spent.
Comment from Hotel Management
Jun 7, 2017
Dear , Thank you for your feedback about your stay at Fraser Residence Budapest . Unfortunately your remark doesn’t precise which issue you encountered. However I would like to sincerely apologize for any shortfall in the standard of service on this occasion. Following the many excellent reviews we receive, I was really disappointed to read your comments. Please accept my most sincere apologies. The experience you described does not reflect the quality of our services and standards. The satisfaction of our guests is our priority and it seems that we failed in your case. We really hope we could restore your confidence by staying with us again. Best regards, Alain Goetschel General Manager
5 out of 5
by A verified traveler

Excellent residences..

Posted May 12, 2017 on Hotels
Very well equipped apartments.. Very comfortable stay.. limited breakfast spread.. convenient location.. helpful staff...
Comment from Hotel Management
May 19, 2017
Dear Guest, Thank you very much for your stay in our hotel. Your opinion is very important to us. We hope to see you soon Best regards, Alain Goetschel-General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Apartment, close to public transportation.

Posted May 9, 2017
Room had kitchen amenities, very clean and comfortable. Location a bit far from city center, yet near public transportation.
Comment from Hotel Management
May 10, 2017 by Alain , Hotel Management
Dear valued Guest, Thank you so much for your appreciated review. All the Fraser Budapest is looking forward to be again at your service during a future stay in Budapest. Sincerely, Alain Goetschel General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from USA

Fraser Residence Budapest

Posted Apr 21, 2017 on Orbitz
Pros: Close to Corvin Plaza
Cons: Needs updating, no clock in the room. Curtains were old and the kitchen area was dirty.
Location: Corvin plaza nearby
Nice apartment needs a little updating. Close to Corvin plaza. For first time visitors wished we would have stayed closer to the City Center.
Comment from Hotel Management
May 10, 2017 by GM, Hotel Management
Dear "Cheri", Thank you so much for your appreciated, constructive remarks. As we are always on the lookout to improve our standards & services. Sincerely yours, Alain Goetschel General Manager
5 out of 5
by Svetlana

Posted Mar 30, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017
Dear Svetlana, Thank you so much for your appreciated, high rating. We look forward to be at your service again when your travel plans bring you back to Budapest. Sincerely yours, Alain Goetschel | General Manager Fraser Residence Budapest
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 28, 2017 on Hotels