Ratings based on 340 Verified Reviews

4.6 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Brighton, UK

Lovely apartment hotel in Budapest

Posted Sep 18, 2017
Pros: We liked the freedom that an apartment gave us. The apartment was smartly furnished, fully equipped, comfortable and very clean.
Cons: The garden, which requires attention to make it more inviting for relaxation. It lets down the overall excellence of the hotel.
Location: Very close to a major shopping mall in Corvin Plaza, selection of cafés and access to public transport. City centre about 10-15 min walk away.
Everything in proper working order, very clean and represented by knowledgeable, helpful staff. We want to especially praise Gergo, who was patience personified when dealing with a very challenging customer. He was always unruffled, and immensely professional. We also appreciated Alain Goetschel, the Manager, who personally ensured that residents were satisfied with their Fraser experience. Again, attention to the clientele was first class. Breakfasts were enjoyable, the hotel's position in the city is reasonably adequate for walking, with the Metro and bus service nearby. We will definitely look to use a Fraser Residence in future.
Comment from Hotel Management
Sep 20, 2017 by Laszlo, Hotel Management
Dear John, Thank you so very much for your great recommendation and for your kind words and lovely feedback. It’s always pleasure to read; that you not only appreciated the flexibility, advantages of apartment living with the services of a 4 star hotel; but particularly the comfort of our “very spacious” Suite (offering in average twice the size of a standard 4 star hotel room.) and ideal location as well as our delicious breakfast. Once again thank you for your kind feedback's, support and we are looking forward to welcoming you back to the Fraser Residence Budapest in the near future. Remaining with best regards, Laszlo Nagyfi - Director of Sales and Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

WOW!!! one of the best places I've been

Posted Sep 17, 2017
Pros: everything
Cons: Nothing
Lovely hotel! Rooms are large, beautifully furnished and very well kept. Staff is very friendly and helpful in everything, including accepting us for breakfast early on our departure day. Breakfast spread is great and varied, including fresh apple juice and the best coffee. Location is close to metro and very quiet. Really nothing bad can be said about this hotel!
Comment from Hotel Management
Sep 20, 2017 by Laszlo, Hotel Management
Dear Yoav, Thank you for sharing your recent stay experience with the Expedia / Hotels.com community! Your kind words were shared with the whole team with great appreciation. We value your endorsement of our services, location and facilities; and we look forward to welcoming you back to your home away from home in Budapest. Sincerely, Laszlo Nagyfi - Director of Sales & Marketing
3 out of 5
by A verified traveler

Nice place for a night stay

Posted Jul 29, 2017 on Hotels
The hotel was pretty basic, no lobby, the rooms are big (like an apartment), the service was not so great. the area is a bit far from the center and except the nearby shopping center, it was not as fun to walk nearby
4 out of 5
by Tsang Chak

This traveler left a rating score only Posted Jul 9, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Jun 29, 2017
It was ok, nothing to rave about, just ok. Wouldn't stay there again, would try somewhere different if we were ever to go back.
Comment from Hotel Management
Jul 4, 2017 by GM, Hotel Management
Dear Clive and Karin, Thank you for your feedback about your stay at Fraser Residence Budapest . Unfortunately your remark doesn’t precise which issue you encountered. However I would like to sincerely apologize for any shortfall in the standard of service on this occasion. Following the many excellent reviews we receive, I was really disappointed to read your comments. Please accept my most sincere apologies. The experience you described does not reflect the quality of our services and standards. The satisfaction of our guests is our priority and it seems that we failed in your case. We really hope we could restore your confidence by staying with us again. Best regards, Alain Goetschel General Manager
3 out of 5
by A verified traveler from New York

3 star and not four!!

Posted Jun 29, 2017
Location is great, staff are very helpful, but I would give this hotel 3 star, only because rooms weren't very clean, old furnitures too. There was a problem with my room and they upgraded me to a better room, but even that room wasn't great. I love the city, if I ever go back again, I will not stay at this hotel. cleanliness is very important to me. I travel often and I have been to 4 or 5 star hotels, this isn't a 4 star hotel.
Comment from Hotel Management
Jul 4, 2017 by GM, Hotel Management
Dear Guest, Thank you for your feedback. Guest satisfaction is our ultimate goal and we take your feedback very seriously. Your constructive remarks & scores have been noted and will be immediately reviewed with the respective departments. Following the overwhelmingly excellent reviews we receive, I was really disappointed to read your comments. Please accept my most sincere apologies. The experience you described does not reflect the quality of our services and standards. I do sincerely hope that you will grant us another opportunity to show you our ability to provide a first class service we are renowned for. I hope to be at your service again! Warm regards, Alain Goetschel | General Manager
4 out of 5
by A verified traveler from Hk

A bit far from metro

Posted Jun 4, 2017
it is a bit far from city centre, the street walking from metro station to the residence building is dusty. However, Fraser maintains its building blocks and rooms very clean and comfortable. The breakfast is very delicious.
Comment from Hotel Management
Jun 7, 2017 by GM FRB, Hotel Management
Dear B Chan, I can certainly understand if the expectations regarding the location are different it may not meet all guests' needs. However the great majority of our guests often share with us how much they like the advantages to be a little bit off the noisy main roads and to enjoy the calm of our location; as all major & numerous cultural highlights can be easily reached (1 or 2 subway stations) by the nearby, very efficient public transportations. The famous pedestrian Raday Street, Corvin Plaza where some of Budapest’s best restaurants and bars are located is within walking distance from the Fraser Residence. Thanks again for your comments and we are looking forward to hopefully welcome you again at Fraser Residence Budapest. Warm regards, Alain Goetschel | General Manager Fraser Residence Budapest
5 out of 5
by Ludmila

Posted Jun 1, 2017 on Hotels
Very nice very clean Appartment Service is exceptional
Comment from Hotel Management
Jun 7, 2017
Dear Ludmila, Thank you for staying with us! As I can read, we exceeded your expectations, the team is very proud. With Frasers Hospitality, our philosophy is to always ensure our guests come first. Thank you for being such a great ambassador of Fraser Residence Budapest! We hope to see you soon. Sincerely yours, Alain Goetschel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Everything you need & close to sights

Posted May 28, 2017
Spacious, well appointed rooms, with full kitchen, eating and living areas. Very close to a square with shops & a shopping centre. Walking distance to Great Market Hall and short walk to Metro. Reception staff very friendly & helpful. Highly recommend.
Comment from Hotel Management
May 29, 2017 by Gabor Nyeste, Hotel Management
Dear Valued Guest, Thank you very much for staying at the Fraser Residence Budapest and for sharing your positive opinion with us! We hope to welcome you back soon! Best regards, Gabor Nyeste Director of Sales & Marketing
3 out of 5
by L B

Fraser Residence - Disappointed

Posted May 22, 2017 on Hotels
Budapest is a truly amazing city. As for the Fraser Residence being 5 star... I have to differ. I rarely complain but this time I feel the need to. I requested a King bed in my Hotels.com booking but was told this information doesn't get passed to the Fraser. I ended up with a twin pushed together that kept moving apart. The handle on a cupboard where the safe was kept was loose and I then noticed our apartment door handle was loose and it came off in my hand! I asked if the place had an English plug converter but they had run out. Surely a 5 star establishment would keep these with enough for every room as a matter of course? The washer malfunctioned and 10 minutes before the end of a cycle wouldn't rinse or spin, so on our last night, we ended up washing our clothes by hand and hoping they would dry in time. Staff were friendly and helpful but sadly, I won't be going back as I could have had a better experience for what I spent.
Comment from Hotel Management
Jun 7, 2017
Dear , Thank you for your feedback about your stay at Fraser Residence Budapest . Unfortunately your remark doesn’t precise which issue you encountered. However I would like to sincerely apologize for any shortfall in the standard of service on this occasion. Following the many excellent reviews we receive, I was really disappointed to read your comments. Please accept my most sincere apologies. The experience you described does not reflect the quality of our services and standards. The satisfaction of our guests is our priority and it seems that we failed in your case. We really hope we could restore your confidence by staying with us again. Best regards, Alain Goetschel General Manager