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Reviews of Hotel El Tucano Resort & Thermal Spa

3.5 out of 5
Hotel El Tucano Resort & Thermal Spa
7 km North from Central Park, Ciudad Quesada, La Palmeria, Alajuela

Reviews

7.4

Good

Rating 10 - Excellent. 89 out of 291 reviews" "
Rating 8 - Good. 91 out of 291 reviews" "
Rating 6 - Okay. 56 out of 291 reviews" "
Rating 4 - Poor. 37 out of 291 reviews" "
Rating 2 - Terrible. 18 out of 291 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sharla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2024

8/10 Good

gustavo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nature arrond the place.
Stayed 4 nights in Mar 2024

4/10 Poor

Miguel

Business traveler
Disliked: Staff & service
If you want to be in a place where you are totally isolated from the world, then that's fine: There is no physical phone in the rooms, not all rooms have air conditioning (they don't tell you), the cell phone signal does not reach the hotel and the wifi is terribly bad.
Stayed 1 night in Mar 2024

8/10 Good

Ravi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and always eager to help
Stayed 4 nights in Mar 2024

10/10 Excellent

Jamie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large spacious rooms...Excellent customer service
Stayed 4 nights in Feb 2024

10/10 Excellent

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for elders
Stayed 2 nights in Mar 2024

6/10 Okay

Brian, Rockwall

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our first room had no hot water, they said it would be fixed and said it was. Still didn't work. No hot water flow from sink, shower had none. Safe couldn't be locked( they had no key). Moved us to another room. Hot water was very very little flow. My sister had another room. Very little hot water flow. Restaurant is very nice, mini golf is fun. 4 pools, several bars. 2 hot tubs. Pools are various temperatures, which was nice. Air conditioner worked fine. The management is proactively upgrading & repairing the property. Can't recommend this proof, mosly because not much to do around the area, and the hot water.
Stayed 3 nights in Feb 2024

10/10 Excellent

Timothy, West Palm Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The local food was excellent
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está bien ubicado, las piscinas están muy limpias y no muy alejadas de las habitaciones. Tiene acceso a un río con aguas termales hermoso. El personal es muy amable y servicial y la comida deliciosa.
Stayed 1 night in Jan 2024

6/10 Okay

Sigrid

4/10 Poor

Raphael

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This was probably a great hotel 10 years ago but there is a very apparent lack of care everywhere you go. Rooms are ok but a lot of things fell in disrepear (light fixtures, switches, showers, hairdryer not working, partially broken windows). The staff is ok overall but the main desk doesn’t seem to care. When asked about tourist information « they don’t know ». The restaurant isn’t terrible but too expensive for what it is. Food is pretty bland and the dining room is sad and dreadful. I’d recommend dining in town for a far better experience. We saw a couple of cockroaches in the dining area. Location is a little too remote from where the action is in the region. La Fortuna is probably much better in that regard.
Stayed 3 nights in Dec 2023

8/10 Good

Pierre

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice hotspring pools, good restaurant. Great service. Place was clean. The overall hotel and grounds need some maintenance and paint. We had a junior suite and was nice, king size bed was good and ac worked good. We will retunrn.

4/10 Poor

Viviana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Abel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a great experience, enjoyable place.
Stayed 1 night in Sep 2023

2/10 Terrible

Edna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jessenia

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

jorge

Stayed 1 night in Jun 2023

6/10 Okay

Paulo

Stayed 3 nights in May 2023

8/10 Good

Jessica Burgos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and relaxing

4/10 Poor

Jeffrey

Liked: Staff & service
Disliked: Cleanliness
The grounds are great, but the rooms are trash.
Stayed 6 nights in Mar 2023

8/10 Good

Joerg, Chicago

Traveled with partner
Liked: Staff & service
Quite a nice set-up surrounded by forest with hot springs. Yet the hotel is already a bit aged. What I did not like was that next to the reception they advertised 2 nights stay incl. massage at about USD 60 less for 2 nights than what I paid through expedia. When I pointed out to this at the reception, the answer was that this offer is only valid for the off-season around July. I stated that the would have to mention this with the advertisement as otherwise they would be legally bound to honor the offer during the whole year. The lady at reception answered that in principle I was right but that she could not do anything about it as she is only an employee. A lawyer would be in a position to enforce the adherance to the ad! What is Expedia's comment/reaction?
Stayed 2 nights in Mar 2023

4/10 Poor

George

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a star hotel as advertised. The hotel is not maintained at all. Hot water did not work for our shower. The staff listened to our concerns however it was not fixed or no other options were given. We had to shower in cold water. The tiles were old and broken in the bathroom. The toilet seat is broken. The bathroom bulbs were out. The door locks were broken. No tissues or napkins provided. Only hot water pitcher with two glasses. No water in it. No blankets on beds. No stopper in sink. Towel racks broken. You need to walk up and down a hill to get or ask for all the amenities (towels, pillows, water) because the phones were not working. There were no qualities of a star hotel. One towel and pillow per person. We booked for 4 and got only two. We had to go several times to the front desk for extra towels, pillows etc.The staff were courteous and polite but the hotel was sorely lacking in quality. The whole place was not worth the amount of money we had to spend on one night! I wish I never booked this hotel, and get a refund for this one!
Stayed 1 night in Mar 2023

4/10 Poor

David

Disliked: Cleanliness, staff & service
Place ok but dirty, and an unexpected surprise
Place was ok, comfortable however, it seemed like the facilities saw better days in the past, in my experience this is easily overlooked as you want to spend most of the time in the pool / enjoying the nature, HOWEVER, just getting into the room that I booked which was the most expensive one available, the first thing we noticed was that the bathroom was dirty (and not the usual dirty, as it was like someone used the WC but forgot to flush it), I proceeded to inform the receptionist about it and her answer was "oooh, that's so bad" which is a reply that I didn't expect, however, she told us that the manager of the place was going to contact us on monday (yesterday) but at 11:30 pm of Tuesday there is no email from them, neither a phone call, the least I expected was an apology, as for me, it is a MAJOR issue, as it was almost the first thing I saw in the most expensive room
Stayed 1 night in Mar 2023

10/10 Excellent

Eungkyung

Stayed 1 night in Feb 2023

10/10 Excellent

Jose

Stayed 1 night in Feb 2023

8/10 Good

Carolina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Un poco incomodo el acceso para una persona mayor. La habitación amplia sin embargo le falta mantenimiento. La comida muy buena. Disponible el pase del día por lo que el área del piscinas es literalmente un balneario lo que siento quita exclusividad a los huéspedes.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelentes el servicio y la limpieza.
Stayed 2 nights in Jan 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and staff, need to work on facilities since looked

6/10 Okay

Chia Hao

Stayed 2 nights in Dec 2022

4/10 Poor

Samuel

8/10 Good

Deepika

Stayed 1 night in Dec 2022

10/10 Excellent

Nazareno, orlando

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2022

4/10 Poor

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property needs a lot of improvement. There was mold on the ceiling if the room. They gave us another room that still has some mold but less than the previous one and didn't smell so much.. Breakfast was good..service mostly friendly and helpful

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall! Quiet in the off season, which we enjoyed. Loved swimming in the river. Breakfast on the patio was lovely with blue morpho's flying by and a lizard sighting.
Stayed 2 nights in Oct 2022

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bonito y aseado
Fue Genial,
Stayed 2 nights in Sep 2022

6/10 Okay

Timothy

Stayed 2 nights in Jul 2022

2/10 Terrible

Jose Pablo

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was terribly located. The hotel looks like abandoned. Doesn't match the quality vs what I paid.
Stayed 1 night in Jun 2022

10/10 Excellent

Edgar

Stayed 1 night in Apr 2022

2/10 Terrible

Zacarias

Stayed 1 night in Apr 2022

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the River next to the pools
Stayed 1 night in Apr 2022

8/10 Good

April

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderfully surrounded by nature and natural warm spring. You can see their attempt to upgrade or restore the rooms, but the beds were really hard so keep your expectations low in comparison with hotels or a comfy sleep. Nature on the property is uncompromising! Several species of birds, including toucans, white nosed coatimundi and so much more. ..
Stayed 1 night in Feb 2022

8/10 Good

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the natural springs and the walk around the hotel to the springs and other natural areas. The wildlife were very active and amazing to see.
Stayed 1 night in Feb 2022

8/10 Good

Hoang

Traveled with family
Nice place but not very clean.Lighting at night is poor. Food served is so so… not very good
Stayed 1 night in Nov 2021

6/10 Okay

Juan, Heredia

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
Not as nice as in the pictures, the place looks and feels old, there are no amenities at all, no mini bar nor fridge.
Stayed 3 nights in Nov 2021

4/10 Poor

Helios

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location of the hotel was beautiful but the hotel itself and its rooms was not clean. On the walls of the room there were unknown marks smeared on the walls, in the bathroom the tiles were broken and there were hints of what looks like mold on the side of the bathroom walls as well as by the air conditioner. Our first night there I had to go to the front desk three times to get a different remote to control the air conditioner and in the end it never worked they had to move us to another room where the air conditioner worked but the TV didn’t work. On the second night I asked for the TV to be fixed and according to the front desk the person in charge of that already had left for the day. The next day no one came to fix the TV. The room smelled muggy during the entire time we were there. The phone in the room had no instructions on how to contact the front desk. The thermal pools were not really warm let alone hot. At 7 AM on the second day, I went to the front desk and it was closed. The breakfast was really good. The hotel needs a major remodeling update.
Stayed 3 nights in Oct 2021

10/10 Excellent

Wendy Ulloa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente trato al cliente. Lugar ameno con la naturaleza.
Stayed 1 night in Sep 2021

4/10 Poor

Elayne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

2/10 Terrible

Bernal

Stayed 1 night in Aug 2021

8/10 Good

Angie Chan

Stayed 2 nights in Aug 2021

6/10 Okay

Bertilla

Stayed 1 night in Jul 2021