Ratings based on 266 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location, comfy rooms

Posted Apr 9, 2018
The hotel is nice, and well located near a supermarket and many restaurants. The staff is friendly and very helpful, the decor is nice as well, the rooms are very big, clean and very comfortable.
Comment from Hotel Management
Apr 25, 2018 by TJGH, Hotel Management
Dear Mr Edgar, Thank you for your kind review. We are glad to hear you found our hotel services satisfactory. We are located centrally in the Juffair area with plenty of facilities around for our guests to enjoy. We also offer rooms that are much larger in size compared to other hotels in the Juffair area and hope you found them comfortable. Every aspect of our hotel is designed with much thought and care to ensure our guests are treated to a unique experience. Thank you for your recommendation. We look forward to your return in the near future. Regards, The Juffair Grand Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2018
Nice staff clean and good service. Not more to add.
Comment from Hotel Management
Mar 29, 2018 by TJGH, Hotel Management
Dear Valued Guest, Thank you for your feedback and mentioning our courteous and professional staff. We are glad you found our rooms and facilities clean and comfortable. We hope you were able to enjoy our entertainment venues to the fullest and had a chance to explore the Juffair neighborhood. We assure you our best services and prompt attention at all times. Thank you for staying with us. We look forward to your return. Regards, The Juffair Grand Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Great staff

Posted Mar 10, 2018
Ms Maritess is the absolute greatest. She ensure all my needs where meet. I will be back for sure. Great staff great hotel
Comment from Hotel Management
Mar 12, 2018 by TJGH, Hotel Management
Dear Valued Guest, Thank you for your kind review and for especially mentioning Ms Maritess. Our dedicated team at the front desk always try to create a memorable experience for our guests. We ensure to make you feel right at home and always try to make your stay as comfortable as possible. Thank you for choosing the Juffair Grand Hotel. We look forward to having you stay with us in the near future. Regards, The Juffair Grand Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Satisfied with JGH.

Posted Mar 8, 2018
I had a wonderful experience, and I look forward to visiting JGH in the future.
Comment from Hotel Management
Mar 8, 2018 by TJGH, Hotel Management
Dear Valued Guest, Thank you for your kind review. We are glad to hear you had a wonderful experience with us. Our Team at The Juffair Grand Hotel strive to create a memorable and lasting relationship with all our guests. It was our pleasure having you stay with us and we look forward to your return. Regards, The Juffair Grand Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

great

Posted Feb 24, 2018
o love ot woll ne navk agoaj gone to home vsre u later
Comment from Hotel Management
Feb 26, 2018 by TJGH, Hotel Management
Dear Valued Guest, Thank you for your review. We hope you found our hotel satisfactory. We offer a wide array of entertainment options for our guests. We have four clubs and bars at the hotel. We also offer breakfast options, have a rooftop pool, and a fully equipped gym with a personal trainer available upon request. We thank you for staying with us and look forward to your return. Regards, The Juffair Grand Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Super comfortable

Posted Feb 12, 2018
Very clean and comfortable bed. Spacious room. Reasonable price. 24 hour restaurant within an hour’s walk from the Souk, or you can take an Uber for well under $10. Very courteous and accommodating staff. Truly enjoyed my stay.
Comment from Hotel Management
Feb 12, 2018 by TJGH, Hotel Management
Dear Valued Guest, Thank you for the wonderful review and recommending our hotel. Your compliments have been passed on to our staff and teams. Our housekeeping take several measures to ensure the highest standards of cleanliness are met at all times. Our front desk staff strive to exceed our guest expectations and provide them with a memorable experience. We are glad you enjoyed your stay with us and we look forward to having you stay with us in the near future. Regards, The Juffair Grand Hotel Management
2 out of 5
by A verified traveler from ohio

Not a good place to stay

Posted Feb 6, 2018
The showers dont drain they overflow, the toilets dont flush good, the music from the clubs below travel up the walls until 4 AM you can hear it blasting overall the hotel has an old sense to it. The only good thing is location but there are better hotels in the juffair area for cheaper.
Comment from Hotel Management
Feb 9, 2018 by TJGH, Hotel Management
Dear Mr Jim, Thank you for sharing your experience with us. We sincerely apologize for the noise disturbance and drainage issues you faced. We have noted all your valuable comments. We would like to assure you that we are closely monitoring all our guest feedback, and we work closely together with our team to constantly improve our guest's experience with us. We do hope you give us another chance and come stay with us again in the near future. Thank you for staying with us. Regards, The Juffair Grand Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Great location

Posted Jan 26, 2018
Conveniently located in the nightlife district of juffair, strongly recommend!
Comment from Hotel Management
Jan 28, 2018 by TJGH, Hotel Management
Dear Trev, Thank you for your review. We are glad you found our hotel conveniently located in the heart of Juffair with plenty of activities and things to do nearby. Our hotel also offers plenty of entertainment options. We have 4 clubs and bars located on property as well as several dining options. We also have a rooftop pool with a fully equipped gym and a personal trainer available upon request. We are glad that you stayed with us and strongly recommend the hotel to other travelers. We look forward to having you stay with us again in the near future. Regards, The Juffair Grand Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2018
Very accommodating and friendly staff. I will return on my next stay
Comment from Hotel Management
Jan 19, 2018 by TJGH, Hotel Management
Dear Valued Guest, Thank you for complimenting our staff. Our Team at the Juffair Grand Hotel always aim to exceed our guest expectations and provide all our guests with memorable experiences so that they look forward to staying with us again in the near future. We are glad that you will be coming back and staying with us again. Regards, The Juffair Grand Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Poor check in and check out service

Posted Jan 15, 2018
Pros: Great location
Cons: Ive had better room service food form other hotels
Location: Great location,,, everything is in walking distance or a quick taxi ride. Its located in the party district
When I checked in they couldn't find my reservation until I provide them with my conformation email. They did not have the room I requested. The room was missing standard accommodations ,,, which i had to have them stock the room with the missing items. When I checked out they tried to charge me until I showed them my email receipt.
Comment from Hotel Management
Jan 23, 2018 by TJGH, Hotel Management
Dear Valued Guest, Thank you for taking the time to write us this review. We are glad that you found our location conveniently located with close proximity to activities and things to do. We hope you were able to enjoy the neighborhood and also enjoy our on-site bars, clubs, and restaurants. We apologize for the inconvenience you faced during your check in and check out. We work very closely with our online portals to ensure that all reservation details and any guest payments are communicated to us in a timely manner. All our guest rooms are fully equipped with various amenities such as microwave, iron and board, fridge, safety box, toiletries, coffee/tea, and waters. Any additional amenities are available upon request. Please feel free to contact our hotel and speak with a manager in more detail in regards to your experience. Our guest feedback is very valuable to us. We thank you for staying with us and look forward to your return. Regards, The Juffair Grand Hotel Management